DINDO C.

LOPEZ
Colon, Naga City
Contact #: 0905 758 0042/0961 388 6549
E-mail add: dindolopez198606@gmail.com

Personal Summary
Results oriented and decisive leader for almost 5 years in handling people. Over a year of ensuring the
security of the company and fair implementation of disciplinary action as labor relation officer.

Personal Information
Age: 33
Date of Birth: June 6, 1986
Place of Birth: Toledo City
Gender: Male
Civil Status: Single
Religion: Roman Catholic

Educational Background
Course: BS in Information Technology
Name of School: Asian College of Technology
Year Graduated: March 22, 2012

Work Experience
Position: Area/Acct. OIC (HR/ADMIN)
Year covered: February 1, 2018 – April 30, 2019 (1 year and 2 months)
Company: Helping Hand Development Cooperative (HHDC)

Duties and Responsibilities

● Overall responsible of Laguna area and JFC account including employees under the area
● Initiate and maintain systematic protocol to organize and speed up services and accuracy
● Troubleshoot any shortcomings

Position: Labor Relation Officer

Year covered: February 1, 2017 – February 1, 2018 (1 year)
Name of Company: Helping Hand Development Cooperative (HHDC)

Duties and Responsibilities

● Maintain and review implementation of due process and making sure of equal and fair disciplinary
action
● Participate in NLRC/DOLE hearing
● Making sure the security of company from labor cases

Position: Customer Service A Supervisor

Year covered: August 2016 – January 2017
Company: My Shoppinglane Cebu Corp. (SM Seaside)

Duties and Responsibilities

● Maintain smooth operation of bills payments and other products this includes: all network sim cards,
wifi and loading
● Handle customer complaints and troubleshoot check erroneous or any problems occur
 ● Manage inventory and forecasting for ordering purposes

Position: DA Officer/Group Supervisor

Year covered: March 22, 2015 -June 31, 2016 (1 year and 3 months)
Company: Helping Hand Development Cooperative

Duties and Responsibilities

● Maintain the due process implementation of disciplinary action and keep safe of documents for
NLRC/DOLE cases prevention
● Maintain DA tracker for the thread of offenses
● Participate in NLRC/DOLE hearing

Position: Manager
Year covered: September 2012 – October 2015
Company: Al Ahlia Restaurants Company (KFC)

Duties and Responsibilities

● Maintain smooth operation and troubleshoot any bottleneck
● Handle customer complaints and make sure their satisfaction
● Responsible of inventory and product ordering, employee schedule and payroll

Position: Costumer Relation

Year covered: August 2009 – September 2012
Company: Shakey’s Pizza Restaurant

Duties and Responsibilities

● Accommodate guests
● Insure customer satisfaction
● Insure quality foods being served

Position: Food Server

Year covered: April 2006 – April 2009
Company: Worthy Foods Corporation (Jollibee)

Duties and Responsibilities

● Responsible on assisting customers
● Insure customer needs are instantly addressed
● Manage the cleanliness of the dining area

Position: Food Server

Year covered: July 2005 – January 2006
Company: Brutus Food System, Incorporated

Duties and Responsibilities

● Responsible on assisting customers
● Insure customer needs are instantly addressed
● Manage the cleanliness of the dining area

Certificates and Achievements

Awards

● Most Diligent Employee

● Top Seller of the Month
 ● Top Seller Seasonal Product

Seminars
● Work Ethics and Professionalism Program
o Conducted by Radiance Image Consultancy
● The Power of Executive Presence Program
o Conducted by Radiance Image Consultancy
● Risk Management
o Conducted by Quezon Federation and Union of Cooperatives
● Fundamentals of Cooperatives
o Conducted by Quezon Federation and Union of Cooperatives
● Financial Management
o Conducted by Quezon Federation and Union of Cooperatives
● Governance and Management of Cooperatives
o Conducted by Quezon Federation and Union of Cooperatives
● Covenant Leadership Effectiveness Program
o Conducted by Covenant Consultants International, Inc.
● Leadership Training
o Helping Hand Development Cooperative
● ISO 9001:2015 Awareness Training
o Helping Hand Development Cooperative
● Investigation Cause Analysis Method (ICAM)
o Galeo Equipment Corporation
● Working Together Works
o Conducted by MTM with Jollibee Foods Corp.
● Effective Selling Workshop
o Conducted by Jollibee Foods Corp.
● The Four Step Approach Training
o Conducted by Jollibee Foods Corp.

Character Reference

Leah R. Tibayan
Admin Manager
Helping Hand Development Cooperative
0928 551 0250

Joan Dimapilis
Safety Manager
Helping Hand Development Coperative
0926 674 0511

Geneve Bugnay
Accounting Manager
Helping Hand Development Cooperative
0998 886 4860