Professional Documents
Culture Documents
Dear Sir,
I am writing to complain about the programme “Harry’s Place” which was shown on Channel 5 last
Thursday. In spite of your published promise not to show unsuitable programmes for children early
in the evening, this was shown at 7 o’clock, a popular time for younger viewers.
The programme showed a man pushing a young child off a bridge into the river below.
This kind of violence is unforgivable. My children were frightened and it was difficult to explain it
to them.
Yours faithfully
Jane Sinclair
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Notice:
A complaint: noun. Example: We have received a lot of complaints about the recent
delays in the bus schedules.
1…………………………………………However………………………………………..
2. Despite………………………………………………………………………………….
3. Although……………………………………………………………………………….
4. …………………………………………………. Nevertheless………………………
Body of the letter
Follow the opening sentence with a summary of the events that prompted your complaint.
Be sure to include exact dates and times, and give all the relevant information in a clear
and logical sequence.
Despite all the advertising about the good quality of the product……..
Although I have called the service repair department several times, you have failed to
come and repair it as requested……
In your second paragraph, state all the problems you have had as a result of the bad
service provided.
The weather has been terribly hot and I have had to endure it although I paid a very high
price for the product….etc.
In the final paragraph of your letter, you should state your expectations of how the
company should resolve the matter, including specific actions and deadlines, e.g.:
Please let me know as soon as possible what action you propose to take.
I look forward to hearing from you within the next ten days.
Yours faithfully,
Robert Brown