STUDENT NAME: …………………………………

STUDENT INDEX: ………………………………..

DIAGNOSIS TEST
Time allowed: 75 mins

1. CHOOSE ONE CORRECT ANSWER FOR EACH QUESTION BELOW.

1. When you write to someone and you don’t know if the person is male or female, it’s
best to write:

A. Dear Sir B. Dear Sir/ Madam C. Dear friend

2. In a British business letter, the best way to write date is

A. 6th January 07 B. 01/06/07 C. 6th January 2007

3. When you start a letter with “Dear Mr. White,”, you should finish the letter with:

A. Yours faithfully, B. Yours sincerely, C. Yours,

4. Which of these is NOT correct in a British business letter, but IS correct in an

American business letter?

A. Dear Mr White B. Dear Mr. White: C. Dear Mr White,

5. When should you write the name of the person you are writing to (e.g. Dear Mr
White,)?

A. Only if you have met the person. B. Always if you know the name.

6. When you are not sure how to start a letter, the best idea is start with:

A. How are you? I B. My name’s … . I am PA to … and C. I am writing to …

hope you are in good I am writing to …(+ reason for (+ reason for writing
health. writing the letter) the letter)

7. Where should you put your complete name (not your signature)?

A. Above your address B. Below your signature

8. Where should you put your job title?

A. Above your address B. Below your name C. Above your address and

1
 below your name

PLS WRITE YOUR ANSWERS HERE:

1. 4. 7.
2. 5. 8.
3. 6.
2. FILL IN EACH BLANK WITH ONE SUITABLE WORD
Enquiry to new supplier of oven-to-table ware
Dear Sir / Madam,
I was impressed by your (1) …………… designs for oven-to-table ware (2) ……………
in the May edition of International Homes, and would be interested in retailing a (3)
…………… from your product range in my two shops.
It might be useful if I give you some idea of the terms on which I usually (4)
…………… I receive a 20% trade discount (5) …………… ex-works prices from most
of my suppliers, plus a 10% (6) …………… discount if I place an (7) …………… of
over €10,000. I require (8) …………… within two months of placing an order.
I would be grateful if you could send me a (9) …………… and price list, and also let
me know what method of (10) …………… you would require.
I look forward to hearing from you soon.
Yours faithfully,
PLS WRITE YOUR ANSWERS HERE:
1. ……………………………… 6. ………………………………
2. ……………………………… 7. ………………………………
3. ……………………………… 8. ………………………………
4. ……………………………… 9. ………………………………
5. ……………………………… 10. ……………………………..
II. TRANSLATE THE FOLLOWING ENGLISH SENTENCES INTO
VIETNAMESE
1. Thank you for your enquiry of… but we regret to say that we have run out of stock
of K135 and for K136 we do not expect delivery until later this month.
Your sentence:
…………………………………………………………………………………………...
…………………………………………………………………………………………...
…………………………………………………………………………………………...

2
2. We would be glad to receive specifications of your new personal computer IPC,
together with your current export price list and particulars of shipment.
Your sentence:
…………………………………………………………………………………………...
…………………………………………………………………………………………...
…………………………………………………………………………………………...
3. We shall be obliged if you will send us the prospectus, quote your latest price and
state the time of delivery with your most favorable terms of payment.
Your sentence:
…………………………………………………………………………………………...
…………………………………………………………………………………………...
…………………………………………………………………………………………...
4. It was in consideration of the present economic climate that we allowed you a
two-month period to settle, and while we would like to offer you more time to clear
the balance, our own financial position makes this impossible. Therefore we must ask
you to settle the account within the next fortnight.
Your sentence:
…………………………………………………………………………………………...
…………………………………………………………………………………………...
…………………………………………………………………………………………...
…………………………………………………………………………………………...
…………………………………………………………………………………………...
5. Because of their low price and the small profit margin we are working on, we shall
not be offering any trade discounts on this consignment.
Your sentence:
…………………………………………………………………………………………...
…………………………………………………………………………………………...
…………………………………………………………………………………………...
6. Small enough to fit just about anywhere is your home, the Nine Schools Oyster
Grey Small Bookcase has an elegant finish and will enhance any space. The frame is
painted in a stylish oyster grey gloss which channels traditional eastern design
influences. Crafted with care from poplar wood, the bookcase offers an ideal home for
displaying your favourite ornaments, collectables and of course books.
With its stunning appearance and beautiful finish, the bookcase has plenty of storage
space across three shelves - two of which are removable. It is delivered fully
3
assembled within five working days. If you’re looking for a stylish alternative, why
not consider the bookcase in a high gloss black finish?
 Oyster Grey bookcase with eastern design influences
 Overall size: H110 x W85 x D40 cm
 The bookcase has three shelves, two of which are adjustable
 Carefully crafted from poplar wood and finished with an oyster grey gloss
finish
 Solidly constructed bookcase designed and built to last a lifetime
 Delivered fully assembled in heavy duty packaging within five working days
 Part of the Nine Schools Chinese Collection
Your sentence:
…………………………………………………………………………………………...
…………………………………………………………………………………………...
…………………………………………………………………………………………...
…………………………………………………………………………………………...
…………………………………………………………………………………………...
…………………………………………………………………………………………...
…………………………………………………………………………………………...
…………………………………………………………………………………………...
…………………………………………………………………………………………...
…………………………………………………………………………………………...
…………………………………………………………………………………………...
…………………………………………………………………………………………...
III. Read this follow-up letter to a negotiation. Write Norman Furey’s reply to
Grand Computers.
- Lay out your letter correctly, including details of both supplier and buyer
- Reply before 5 April
- Express thanks for letter and brochure
- Confirm details, but highlight misunderstanding regarding discounts: you had
agreed on 3% on both the PC and the LJP

4
…………………………………………………………………………………………...
…………………………………………………………………………………………...
…………………………………………………………………………………………...
…………………………………………………………………………………………...
…………………………………………………………………………………………...
…………………………………………………………………………………………...
…………………………………………………………………………………………...
…………………………………………………………………………………………...
…………………………………………………………………………………………...
…………………………………………………………………………………………...
…………………………………………………………………………………………...
…………………………………………………………………………………………...
…………………………………………………………………………………………...
…………………………………………………………………………………………...

5
…………………………………………………………………………………………...
…………………………………………………………………………………………...
…………………………………………………………………………………………...
…………………………………………………………………………………………...
…………………………………………………………………………………………...
…………………………………………………………………………………………...
…………………………………………………………………………………………...
…………………………………………………………………………………………...
…………………………………………………………………………………………...
…………………………………………………………………………………………...
…………………………………………………………………………………………...
…………………………………………………………………………………………...
…………………………………………………………………………………………...
…………………………………………………………………………………………...
…………………………………………………………………………………………...
…………………………………………………………………………………………...
…………………………………………………………………………………………...
…………………………………………………………………………………………...
…………………………………………………………………………………………...
…………………………………………………………………………………………...
…………………………………………………………………………………………...
…………………………………………………………………………………………...
…………………………………………………………………………………………...
…………………………………………………………………………………………...
…………………………………………………………………………………………...
…………………………………………………………………………………………...
…………………………………………………………………………………………...