Table 2.

4 Performance measures for at terminal facilities

Facility Performance Measure
Baggage Claim Area Waiting time, passenger
accumulation around
device, congestion.

Hold Room Waiting time, passenger

accumulation, congestion.

Security Waiting time, queue

length, congestion.

Customs and Waiting time, queue

Immigration length, congestion.

Space per pedestrian,

Corridors and other speed.
links
Waiting time, queue
Ticketing Counter length, congestion.
Source: Omer, K.F & Khan, A.M (1988).

Table 2.5 Level of Service (LOS) Framework

Level Description
A Excellent level of service, very low density,
condition of free flow, no delays.

B High level of service, low density, very little

traffic interference and delay.

C Good level of service, acceptable level of

density and delay, related subsystems in
balance.
D
Adequate level of service but delay incurred,
high density of the facility, high density,
condition acceptable for short period of time.
E
Unacceptable level of service, represent
limiting capacity of the facility, very high
density, subsystems not in balance.
F
Subsystem breakdown, unacceptable
congestion and delay.
Source: AACT/IATA (1981); Omer, K.F & Khan, A.M (1988)
Level of Service C is recommended as the minimum design objective as it
denotes good service at reasonable cost. Level of service A is seen as having
no upper bound.

Table 2.6 Air Terminal Building Standards (square meters per occupant) for
Level of Services Provided.

Level of Service
Description
A - B - C - D - E - F
Check-in 1.6 1.4 1.2 1.0 0.8
Wait/circulate 2.7 2.3 1.9 1.5 1.0
Hold room 1.4 1.2 1.0 0.8 0.6
Baggage Claim 1.6 1.4 1.2 1.0 0.8
Area
(without device) 1.4 1.2 1.0 0.8 0.6
Pre-PIL
Source: Transport Canada Standards