Case Study

SOLUNUS implements Salesforce solution for

HEALTHCARE Insurance Company
Customer Overview

Our customer is in the business of providing right healthcare plans to its members, improve their understanding of Medicare
options, provide affordable alternatives and be known as their trusted healthcare partner. They also work with Providers,
Physicians and Agents to improve healthcare.

Our Salesforce Solution

Reservations for Events

Consolidated View
To improve event attendance,
Information of Members, Plans, reservation system was put in
Providers, Physicians, Pharmacy and place that helped record
Facilities required to ease sales and availability of invitees, do follow-
support operations for better health plan ups and send reminders.
coverage was implemented.

Automated Call Routing Marketing Analytics & Graphs

With a limited staff it was difficult to Insights into campaign effectiveness

manage times of overload. For such was made easier with data stored in
times, automatic call routing to an Salesforce, reports generated and
extended on-demand team was put with graphical charts.
in place.

Multi-system Information Flow

Business process required information flow from claims system to Salesforce.

Identification of leads, marking the correct health plans and then data transfer
to other IT systems was made possible.

Enhanced Customer Support with Call-Scripts

Answering to customer queries was made easier by providing the support team with
easy-click call script opener based on the incoming call.

Solunus is a Dallas-based cloud solution services company. We are in the business of implementing and
customizing Salesforce to solve business problems. We have expertise in deploying Service Cloud, Marketing
Cloud, Community Cloud and other Salesforce modules to effectively bring business value for our customers.
We are Salesforce Silver Consulting Partner.
Visit Us: www.solunus.com For Business Enquiries, email: info@solunuscorp.com