Professional Documents
Culture Documents
FMEA Form
OCCURRENCE (1 - 10)
OCCURRENCE (1 - 10)
Process Step/Input Potential Causes Current Controls Action Recommended Resp. Actions Taken
DETECTION (1 - 10)
DETECTION (1 - 10)
Mode Effects
SEVERITY (1 - 10)
SEVERITY (1 - 10)
RPN
RPN
What are the
What is the impact on
What is the process In what ways could the What causes the step or What controls exist that recommended actions for Who is responsible for What actions were
the customer if this
step or feature under step or feature go feature to go wrong? (how either prevent or detect reducing the occurrence of making sure the actions completed (and when) with
failure is not prevented
investigation? wrong? could it occur?) the failure? the cause or improving are completed? respect to the RPN?
or corrected?
detection?
0 0
0 0
0 0
0 0
0 0
0 0
FMEA Form
Potential
Process Potential Potential Current Action Actions
Failure Resp.
OCCURRENCE (1 - 10)
OCCURRENCE (1 - 10)
Step/Input Failure Mode Causes Controls Recommended Taken
DETECTION (1 - 10)
DETECTION (1 - 10)
Effects
SEVERITY (1 - 10)
SEVERITY (1 - 10)
What are the
RPN
What is the
What causes the What controls recommended Who is What actions
What is the In what ways impact on the
step or feature exist that either actions for reducing responsible for were completed
process step or could the step or customer if this
to go wrong? prevent or the occurrence of making sure (and when) with
feature under feature go failure is not
(how could it detect the the cause or the actions are respect to the
investigation? wrong? prevented or
occur?) failure? improving completed? RPN?
corrected?
detection?
Fill carafe Wrong Coffee to Faded level Visual Replace old Mel Carafe
with water amount of strong or 8 marks on 4 Inspection 4 128 carafes replaced 8 1 3
water weak carafe 9/15
Water spilled None Train Flo Trained on
8 from carafe 5 9 360 employees 9/20 8 2 7
Water too Coffee too Faucet not Finger Train Flo Trained on
warm strong 8
allowed to 8 4 256 employees 9/20 8 2 6
run cool
Employee None Train Flo Trained on
unaware of employees 9/20
8 7 7 392 8 1 8
need for cool
water
Unclean Foreign Carafe not Visual Appoint Alice Vera
carafe objects in 10 washed 4 Inspection 4 160 inspector before appointed 10 1 4
coffee storage 9/21
Bad tasting Carafe Training Create storage Alice Bin & visual
coffee 10 stored 7 5 350 & instructions instructions 10 2 3
improperly done 9/25
FMEA Form
RPN
24
112
96
64
40
60
Major disruption of service not involving client interaction and resulting in either
Moderate 6
associate re-work or inconvenience to clients
Minor disruption of service not involving client interaction and resulting in either
Low 5
associate re-work or inconvenience to clients
Minor disruption of service involving client interaction that does not result in either
Very Low 4
associate re-work or inconvenience to clients
Minor disruption of service not involving client interaction and does not result in
Minor 3
either associate re-work or inconvenience to clients
No disruption of service noticed by the client in any capacity and does not result in
Very Minor 2
either associate re-work or inconvenience to clients
None No Effect 1
Occurrence Scale
10
1
Detection Scale
FMEA Form
Potential
Process Potential Potential Current Action Actions
Failure Resp.
OCCURRENCE (1 - 10)
OCCURRENCE (1 - 10)
Step/Input Failure Mode Causes Controls Recommended Taken
DETECTION (1 - 10)
DETECTION (1 - 10)
Effects
SEVERITY (1 - 10)
SEVERITY (1 - 10)
What are the
RPN
What is the
What causes the What controls recommended Who is What actions
What is the In what ways impact on the
step or feature exist that either actions for reducing responsible for were completed
process step or could the step or customer if this
to go wrong? prevent or the occurrence of making sure (and when) with
feature under feature go failure is not
(how could it detect the the cause or the actions are respect to the
investigation? wrong? prevented or
occur?) failure? improving completed? RPN?
corrected?
detection?
Changing May not Run out of Not carrying Won't know Give vendor a Manager Directions
Vendors deliver on key menu proper until delivery 30-day trial created,
time items quantities copied and
10 8 10 800 distributed 10 6 10
on May 5th
FMEA Form
RPN
600
40
600
0
0
0
0
0
0
0
FMEA Form
Potential
Process Potential Potential Current Action Actions
Failure Resp.
OCCURRENCE (1 - 10)
OCCURRENCE (1 - 10)
Step/Input Failure Mode Causes Controls Recommended Taken
DETECTION (1 - 10)
DETECTION (1 - 10)
Effects
SEVERITY (1 - 10)
SEVERITY (1 - 10)
What are the
RPN
What is the
What causes the What controls recommended Who is What are the
What is the In what ways impact on the
step or feature exist that either actions for reducing responsible for completed
process step or could the step or customer if this
to go wrong? prevent or the occurrence of making sure action taken with
feature under feature go failure is not
(how could it detect the the cause or the actions are the recalculated
investigation? wrong? prevented or
occur?) failure? improving completed? RPN?
corrected?
detection?
Chef to put Chef gets Delay of all 10 It takes too 10 White Board 4 400 Cross-Train all Scott 27-May 10 7 1
food into backed up food orders much time to showing food kitchen staff to
containers with orders package order timing handle pick-up
orders packaging
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
FMEA Form
RPN
70
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0