Professional Documents
Culture Documents
FMEA
OCCURRENCE (1 - 10)
OCCURRENCE (1 - 10)
Process Step/Input Potential Causes Current Controls Action Recommended Resp. Actions Taken
DETECTION (1 - 10)
DETECTION (1 - 10)
Mode Effects
SEVERITY (1 - 10)
SEVERITY (1 - 10)
RPN
RPN
What are the
What is the impact on What causes the step,
What is the process In what ways could What controls exist that recommended actions for Who is responsible for What actions were
the customer if this change or feature to go
step, change or feature the step, change or either prevent or detect reducing the occurrence of making sure the actions completed (and when) with
failure is not prevented wrong? (how could it
under investigation? feature go wrong? the failure? the cause or improving are completed? respect to the RPN?
or corrected? occur?)
detection?
Fill carafe with Wrong amount Coffee too Faded level marks Visual Inspection Replace old carafes Mel Carafe replaced
water of water strong or weak 8 on carafe 4 4 128 9/15 8 1 3 24
0 0
0 0
0 0
0 0
0 0
FMEA
Potential
Process Potential Potential Current Action Actions
Failure Resp.
OCCURRENCE (1 - 10)
OCCURRENCE (1 - 10)
Step/Input Failure Mode Causes Controls Recommended Taken
DETECTION (1 - 10)
DETECTION (1 - 10)
Effects
SEVERITY (1 - 10)
SEVERITY (1 - 10)
What are the
RPN
What is the Who is
What causes What controls recommended What actions
What is the In what ways impact on the responsible
the step or exist that either actions for reducing were completed
process step or could the step or customer if this for making
feature to go prevent or the occurrence of (and when) with
feature under feature go failure is not sure the
wrong? (how detect the the cause or respect to the
investigation? wrong? prevented or actions are
could it occur?) failure? improving RPN?
corrected? completed?
detection?
Fill carafe Wrong Coffee too Faded level Visual Replace old Mel Carafe
with water amount of strong or 8 marks on 4 Inspection 4 128 carafes replaced 8 1 3
water weak carafe 9/15
Water spilled None Train Flo Trained on
8 from carafe 5 9 360 employees 9/20 8 2 7
Water too Coffee too Faucet not Finger Train Flo Trained on
warm strong 8
allowed to 8 4 256 employees 9/20 8 2 6
run cool
Employee None Train Flo Trained on
unaware of employees 9/20
8 7 7 392 8 1 8
need for cool
water
Unclean Foreign Carafe not Visual Appoint Alice Vera
carafe objects in 10 washed 4 Inspection 4 160 inspector appointed 10 1 4
coffee before storage 9/21
Bad tasting Carafe Training Create storage Alice Bin & visual
coffee 10 stored 7 5 350 & instructions instructions 10 2 3
improperly done 9/25
FMEA
RPN
24
112
96
64
40
60
FMEA
Potential
Process Potential Potential Current Action Actions
Failure Resp.
OCCURRENCE (1 - 10)
OCCURRENCE (1 - 10)
Step/Input Failure Mode Causes Controls Recommended Taken
DETECTION (1 - 10)
DETECTION (1 - 10)
Effects
SEVERITY (1 - 10)
SEVERITY (1 - 10)
What are the
RPN
What is the Who is
What causes What controls recommended What actions
What is the In what ways impact on the responsible
the step or exist that either actions for reducing were completed
process step or could the step or customer if this for making
feature to go prevent or the occurrence of (and when) with
feature under feature go failure is not sure the
wrong? (how detect the the cause or respect to the
investigation? wrong? prevented or actions are
could it occur?) failure? improving RPN?
corrected? completed?
detection?
Changing Run out of Unable to Supply chain Won't know Give vendor a Manager Directions
Vendors key food offer issues until delivery 30-day trial created,
products standard copied and
menu items 8 8 10 640 distributed 8 6 10
on May 5th
0
0
0
0
0
FMEA
RPN
480
320
320
400
320
0
0
0
0
0
FMEA
Potential
Process Potential Potential Current Action Actions
Failure Resp.
OCCURRENCE (1 - 10)
OCCURRENCE (1 - 10)
Step/Input Failure Mode Causes Controls Recommended Taken
DETECTION (1 - 10)
DETECTION (1 - 10)
Effects
SEVERITY (1 - 10)
SEVERITY (1 - 10)
What are the
RPN
What is the Who is What are the
What causes What controls recommended
What is the In what ways impact on the responsible completed
the step or exist that either actions for reducing
process step or could the step or customer if this for making action taken
feature to go prevent or the occurrence of
feature under feature go failure is not sure the with the
wrong? (how detect the the cause or
investigation? wrong? prevented or actions are recalculated
could it occur?) failure? improving
corrected? completed? RPN?
detection?
Chef to put Chef gets Delay of all 10 It takes too 10 White Board 4 400 Cross-Train all Scott 27-May 10 7 1
food into backed up food orders much time to showing kitchen staff to
containers with orders package food order handle pick-up
orders timing packaging
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
FMEA
RPN
70
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
Major disruption of service not involving client interaction and resulting in either
Moderate 6
associate re-work or inconvenience to clients
Minor disruption of service not involving client interaction and resulting in either
Low 5
associate re-work or inconvenience to clients
Minor disruption of service involving client interaction that does not result in
Very Low 4
either associate re-work or inconvenience to clients
Minor disruption of service not involving client interaction and does not result in
Minor 3
either associate re-work or inconvenience to clients
No disruption of service noticed by the client in any capacity and does not result
Very Minor 2
in either associate re-work or inconvenience to clients
None No Effect 1
Occurrence Scale