ASSIGNMENT TITLE

Solutions for Jack Nelson’s Problem

Program: MHA (Masters in Health Administration) SESSION: 2014-2016
Submitted By: Dr.Muhammad Imran Anjum Dated: 26-02-2014
Roll No: 01 SEMESTER: Ist SECTION: B
-------------------------------------------------------------------------------------------------------

Q.1 What do you think is causing some of the problems in the bank's home office and

branches?

Ans: There are some problems in bank's home office and branches. These problems have some cause. I noticed
from the case above, there are mainly three problems that caused the problem in the bank’s home office and branches.
I. Firstly, the home office does not provide any training for employees. That’s why when Jack Nelson was
introduced to the entire employee in the home office; he was introduced to Ruth Johnson. Ruth Johnson
working for two months but she does not know about the machine that she was using. But she operates the
machine properly. Organization did not oriented and trained her properly. If organization trained her well
Johnson will clear about her job and responsibility.
II. Secondly, there are lack of communication among the branches between supervisor and employees. The main
issue in this case is employee turnover was high during past eight years, as a result supervisor tried to find a
suitable employee to replace the worker who had quit. There was no standardization of recruitment process
in organization. They had also lack of communication process. Because all branch office hired employee
without communicate whit their home office.
III. Lastly, the bank home office does not have Human Resources Department. Most of the problem that
appeared in the case is related to employees’ issue. Therefore, having a HR department can reduce the issue
regarding employees among the branches and home office.
Q.2 Do you think setting up an HR unit in the main office would help?

Ans: HR unit would help main office in many ways. Setting up an HR department could help a lot in the
main office because the main purposes of this department are:-
1) Better recruitment and evaluation process of employees
2) Better management and motivation of employees
3) Training and Reward program
Q.3 What specific functions should it carry out? What HR functions would then be

carried out by supervisors and other line managers? What role should the Internet play

in the new HR organization?

HR Unit:
Job analyses
Planning labor needs and recruiting
Providing advising and training in the selection process
Orientation of new employees
Managing wage and salary administration
Managing incentives and benefits
Providing and managing the performance appraisal process
Organization-wide communications
Providing training & developing services
Supervisors and Other Line Managers:
Interviewing and selection of job candidates, training new employees, appraising, performance,
departmental & personal communications, and training & development.
Internet and HR:
Technology helps the companies in various areas like communication, advertising, marketing and
competition. HR also uses the technology to reach candidates and communicate with them. HR can use
internet to create and use an up to date employee’s database , measures the employee abilities ,contact with
them, train them and monitor them. HR can also provide rapidly communication between bank’s home and
branches through internet.