Professional Documents
Culture Documents
Sector : TOURISM
Qualification Title : Housekeeping NCII
Unit of Competency : Provide valet/butler services
Module Title : Providing valet/butler services
Learning Outcomes
Upon completion of this module you must be able to:
A. INTRODUCTION
This module covers the basic knowledge, skills and attitude required for valet service providers in a commercial accommodation
establishment. Experienced staff members with sound organization and interpersonal skills generally undertake this role.
B. LEARNING ACTIVITIES
LO 1: IDENTIFY VALET SERVICES
Learning Content Methods Presentation Practice Feedback Resources Time
Basic roles of valet Modular (self-paced) Read information Answer Self Compare CBLM
service within sheet 3.1-1 on Check 3.1-1 answers
Philippine Basic roles of with
hospitality valet/butler Answer Key
industry. services 3.1-1
Building guest Modular(self-paced) Read information Answer self Compare CBLM
rapport through sheet 3.1-2 on check 3.1-2 answers
oral and written Building guest with
communication rapport Answer Key
3.1-2
Procedures in Modular(self-paced) Read information Answer self Compare CBLM
performing valet sheet 3.1-3 on check 3.1-3 answers
services: Procedures in with
a. Picking- up performing valet answer key Housek
laundry services 3.1-3 eeping
b. Checking Demonstrate to the Let each Manual
laundry for trainee how the trainee
possible damages procedures were perform the
c. Sorting, done procedures
endorsing and
delivery of laundry
Procedures in Modular(self-paced) Read information Answer self Compare CBLM
keeping laundry sheet 3.1-4 on check 3.1-4 answers
area clean in Procedures in with Housek
accordance with keeping laundry answer key eeping
establishment area clean 3.1-4 Manual
standards. Perform task sheet
3.1-4 Procedure in
keeping laundry
area clean
Basic contact lists Modular(self-paced) Read information Answer self Compare CBLM
and details, and sheet 3.3-1 on check 3.3-1 answers
basic customer Basic contact list with Housek
preference profiles. and details and answer key eeping
basic customer 3.3-1 Manual
preference profile
Basic darning and Modular(self-paced) Read information Answer self Compare CBLM
mending for sheet 3.4-5 on check 3.4-5 answers
clothing and linen Basic darning and with Housek
and repair of other mending for answer key eeping
accessories clothing and linen 3.4-5 Manual
and repair of other
accessories
Protocols for Modular(self-paced) Read information Answer self Compare CBLM
ensuring optimum sheet 3.4-6 on check 3.4-6 answers
privacy and Protocols for with Housek
confidentiality for ensuring optimum answer key eeping
all guests. privacy and 3.4-6 Manual
confidentiality for
all guests
C. ASSESSMENT PLAN
Written Test
Practical demonstration/direct observation
Third party report
Oral questioning
Performance Test
D. TEACHER’S SELF-REFLECTION OF THE SESSION
This unit deals with the skills and knowledge required to Provide valet services to guests in a range of settings
within the hotel and travel industries workplace context.