Elizabeth Aguilar

+1 321.460.2867 | elizabeth.aguilaralvarez@gmail.com |
https://www.linkedin.com/in/aguilarelizabeth

EDUCATION
University of Central Florida Orlando, Fl
Bachelor of Arts in International & Global Studies May 2020
Minor in Writing & Rhetoric
Certificate in Intelligence and National Security
Certificate in Teaching English as a Second Language

WORK EXPERIENCE
Orange County Public Library Orlando, Fl
Questline Reference Assistant September 2019 – Present
 provides excellent customer service via telephone, text messaging, chat software, and emails.
 assists customers with inquiries and concerns regarding library cards, fines, checked out materials, holds,
renewals, library events, class registrations, Books by Mail, Claims Returned requests, title requests,
databases, updating account information, meeting rooms.
 responds to general information requests regarding Library locations, hours, policies or procedures, and
update customer account information.
 assesses fees and fines, inform customers of payment options, and processes credit card payments.
 answered 413+ calls with an average time of less than four minutes.
UCF Department of Housing and Residence Life Orlando, Fl
Resident Assistant August 2018 – May 2019
 engages with residents through passives (e.g. flyers, bulletin boards, emails), knocking doors, and holding
community meetings, and planning events.
 builds an inclusive community environment through planning regular events to engage with residents.
 manages administrative tasks including room condition reports, maintenance requests, fire and safety
checks, incident reports, roommate mediations, and lockouts.
 conducts rounds throughout the community to assure security and enforce University policies.
Unravel Education Orlando, Fl
Co-Founder; Administration and Management January 2015 – present
 Researches for resources and current information concerning scholarships, internships, and other
professional development opportunities for students in postsecondary education
 Manages and updates social media on a regular basis to disseminate the most accurate information
Maynard Evans High School Orlando, Fl
Media Center Assistant January 2014 – August 2016
 handled documents required for distribution of digital devices to students including authorization for
release and agreement from parents.
 translated to parents and students in Spanish to facilitate the completion of forms.
 sorted through current books to rearrange and clean shelves for new shipments.
 provided excellent service to faculty, staff, and students with checking out library materials, printing,
laminating requests, and technical difficulties.
Freelance Orlando, Fl
Editor May 2013 – present
 Edited one draft of Oleander by Hollow Ryan from April to June 2016
 Edited and proofread three drafts of Ivy by Hollow Ryan from September 2014 to October 2015
 Provided feedback on two drafts of Collide: Special Edition by Forever during May to September 2013

ADDITIONAL SKILLS
Language: Native Fluency in Spanish and English | Intermediate Fluency in French | Beginning Fluency in
Mandarin
Computer: Microsoft Office Suite | Adobe Photoshop | Adobe Dreamweaver | SPSS | Microcase | JMP | EMS |
Shopify | Sierra | Communico | RingCentral