UNIVERSITI TEKNOLOGI MARA

FAKULTI KEJURUTERAAN MEKANIKAL

Program : BACHELOR OF ENGINEERING (HONS) MECHANICAL

Course : MECHANICAL ENGINEERING DESIGN 1
Code : MEC 531
Lecturer : Dr Nor Fazli Abdul Manan
Group : EMD5M7A
Student Name : MUHAMMAD FADHIL AIMAN BIN
ABDUL RAHMAN
Student ID : 2018693962

MEC 531
MECHANICAL ENGINEERING
DESIGN 1
ASSIGNMENT 1
TABLE OF CONTENT

CONTENT PAGE

TABLE OF CONTENT 2

1.0 INTRODUCTION 3

1.1 PRODUCT CHOSEN AND JUSTIFICATION 4

2.0 KANO DIAGRAM 6

3.0 LIST INDICATOR 7

3.1 TABLE OF COMPARISON 8

4.0 DISCUSSION 9

5.0 CONCLUSION 10

6.0 REFERENCES 11
6.0 REFERENCES

1. The Complete Guide to the Kano Model (2018). Retrieved October 23, 2019, from
https://foldingburritos.com/kano-model/.

2. KanoModel of satisfication (2017). Retrieved October 23, 2019, from

https://www.isme.in/kano-model-of-customer-satisfaction-and-its-importance/.

3. Venkitaraman, R.K, Jaworski, C. (1993), Restructuring customer satisfaction

measurement for better resource allocation decisions: an integrated approach, Fourth
Annual Advanced Research Techniques Forum of the American Marketing
Association, June.

4. Cadotte, Ernest R.; Turgeon, Normand (1988). Dissatisfiers and satisfiers:

suggestions from consumer complaints and compliments (PDF). Journal of
Consumer Satisfaction, Dissatisfaction and Complaining Behavior.

5. BUDYNAS, R. I. C. H. A. R. D. G. (2019). Shigleys Mechanical Engineering Design. S.l.:

MCGRAW-HILL EDUCATION.
Product Chosen
1. Toyota Innova 2.0E (A) (2018)

2. Perodua Alza 1.5 S AT (2018)

3. Proton Exora 1.6 Executive CVT (2019)