What To Observe Checklist for Marriotterns

OKRA - - WHAT TO OBSERVE LIST Remarks

1 Restaurant Concept
2 Restaurant Operational Timings
3 About Cuisine,Live stations
4 Covers in Restaurant
5 Point of Sale used in restaurant
6 Food Sore Pick Up and storage
7 How to do linen exchange
8 Maintaining Back Area and Decoy System
9 Crockery,cutlery and glassware maintenance
10 How to clean coffee machine
11 Setting up side stations
12 Table Set Up with emphasis on placing cutlery/glassware and positions of each gear.
13 Guest seating and greeting
14 Pouring Water on Table
15 How to approach guest for Orders
16 How to write orders in Kot Pad
17 How to take guest orders
18 Punching guest orders in Micros
19 Food Pick Up
20 Role of Runner in Section
21 Buffet set up and maintaining buffet during meal
22 Table Clerance and removing Trays from restaurant
23 How to fold Napking and making Covers
24 How many Live stations we have in Okra
25 Brands of Crockery,cutlery and glassware
26 What are the Buffet prices we have
27 Standard delivery time of food and beverage orders
28 Food and their Accompaniments
 IRD - WHAT TO OBSERVE LIST Remarks
1 What is in room dining?
2 What are the timmings of ird?
3 What are the different meal timimgs?
4 What kind of food we serve in ird?
5 Do we serve alcohol in rooms?
6 What is the standared delivery time in ird?
7 For in room dining where the guest place orders?
8 What is 86 means ?
9 How many types of amenity we place in rooms?
10 Do we have pantry on floors?
11 What are the accompniment of indian order?
12 What are the accompminet of a soup?
13 Accompniment of continental order?
14 Accompniment of oriental order?
15 What do you understand by the term "86"?
16 What do you understand by the term "running order"?
 L-18 WHAT TO OBSERVE LIST Remarks
1 Why we call it lounge 18?
2 What is the other name of lounge 18?
3 How many covers are there in l18?
4 What are the timming of l 18?
5 What kind of food we serve in l18?
6 Which is the signature drink of l18?
7 What are standard delivery time off food and beverage order ?
8 What kind of alcohol and food we serve during lounge excess hours?
9 Who all are entitled for the executive lounge excess?
10 What is saturday after hours?
11 What kind of music we play on saturady after hours?
12 Which is the costliest liquor available with l18?
13 What are the charges for saturday after hours?
14 Do L 18 have any happy hours?
15 Do we allow stags on saturday after hours?
16 What promotions are currently happening at l18?
17 Do we sell cigarettes and cigars at l18?
18 What do you understand by the term "dry day?"
 SAFFRON - WHAT TO OBSERVE LIST Remarks
1 What is saffron?
2 Saffron has how many covers?
3 Is saffron a multicuisine ?
4 What are the timming of saffron?
5 What kind of food we serve in saffron?
6 Which is the signature food of saffron?
7 Is saffron having a live ghazal singer ?
8 What kind of signature dessert served in saffron?
9 Saffron has any alfresco dinning ?
10 What signature starters saffron serves ?
11 What kind of music we play in saffron?
12 Is saffron marriott's signature restaurant?
13 Is saffron doing special setups for couples near pool side?
14 What is the price for saffron set meal veg and non veg ?
15 What and how many indian cocktails does saffron serve currently ?
16 What kind of food promotions does saffron do ?
17 Saffron is famous for ?
18 What do you understand by the term "fine dinning restaurant"
 JAIPUR BAKING COMPANY - WHAT TO OBSERVE LIST Remarks

1 What is jbc?
2 What are the timmings of jbc?
3 What are the different meal timimgs of jbc ?
4 What kind of food we serve in jbc?
5 Do we serve alcohol in jbc?
6 What is the standared delivery time in jbc?
7 For entire hotel where the packing order is done ?
8 What "86" means ?
9 How many types of cup cakes are there in jbc?
10 Jbc is known for?
11 What are signature food and beverages items of jbc?
12 What are the accompminet of a soup?
13 Accompniment of a sandwich?
14 What do you understand by jbc retail?
15 How many coffees are sevred in jbc?
16 What do you understand by the term "happy hours"?
17 What are the timmings of" lounge access" in jbc?
 BANQUETS - WHAT TO OBSERVE LIST Remarks
1 Hall Dimentions
2 Different Types Of Setups
3 5 Indian starter name
4 5 Continental starter name
5 Total Banqueting Space
6 Buffet Setups
7 Bar Setups
8 Tea coffee setup
9 Different types of tea
10 How to take the briefings
11 Clearence
12 Snacks passround
13 Linen exchange
14 About the linen
15 Different types of napkin folding
16 Cutlery layouts
17 Food pick up
18 Food store pick up
19 Beverage store pick up
20 How to read the Beo
21 Mirocs
22 Red coat Checklist
23 Marriott Brands
24 Excom Members
25 Numbers of Rooms
 CULINARY - WHAT TO OBSERVE LIST Remarks
1 Area & Layout Of The Kitchen
2 Proper Dressing Up & Personal Hygiene
3 Hierarchy & Job Responsibilities
4 Standard Purchase Specifications
5 Study Of Standard Recipes
6 Indenting, Receiving & Storing
7 Basic Knowledge Of Herbs And Spices
8 Temperatures Of Walk Ins And Deep And All Storing Units
9 Butchery And Processings Of Meat ,Poultry & Seafood
10 Basic Sauces And Indian Gravies
11 Preparing Of Batters, Marinations And Seasonings
12 All Cuts Of Meat And Butchery Items (Mutton, Poultry, Beef, Fish Etc.)
13 Portion Sizes And Control
14 Daily Procedure Of Handover From Shift To Shift
15 Recipes And Methods Of Preparation Of All Sauces
16 Quantities Of Preparation, Weekly Preparations And Time Scheduling
17 Stock Preparation And Cooking Time Involved
18 Cutting Of All Vegetables And Garnishes
19 Temperatures And Proper Usage Of All Equipment
20 Plate Presentations For All Room Service And A La Carte Orders
21 Cleanliness And Proper Upkeep Of The Kitchen Area And All Equipment
22 Storage Of Ice Creams And Other Cold Desserts
23 Hand Washing Practice And Gloves Policy
24 Cold Buffet Layout And Display.
25 Lunch /Dinner Buffet Layout
26 Knife Handling And Safety Practices.
27 Chopping Board Policy
28 Storage Of Different Mise-En-Place – (Raw, Semi-Processed)
29 Bulk Preparations (Banquets)
30 Application Of Fifo And Lifo
31 Techniques And Methods Of Cooking
32 Buffet Menu For Western,Indian,Oriental, Cold
33 Recipes Of At Least 10 Fast Moving Dishes
34 Mise-En-Place For: A La Carte Kitchen & Banquet Kitchen
35 Record Keeping And Maintenance (A1,A2,A3)
36 Equipment Handling And Cleaning Procedures
37 Layout Of Kitchens.
38 Brand Names Of Equipment Used
39 Key Ingredients Of Dishes And Standard Accompaniments.
40 Opening And Closing Of Sections
 HOUSEKEEPING - WHAT TO OBSERVE LIST Remarks
Sr. No Making a Departure Guest rooms
1 How to start cleaning a guest room
2 How to remove soiled linen
3 How to remove garbage from the room
4 How to check and get supplies and linen from the pantry for replnishment of the room
5 How to make a bed
6 How to do dusting of the room
7 How to vaccume the carpet
8 How to clean table tops and under furniture
9 How to clean the mirrors
10 How to clean the under bed
11 Placement of the guest supplies in the room
12 How to clean telephone
13 How to clean tea kettel
14 How to mop the room
15 How to clean headboard and tv cabinet
16 Standard of pillows in the guestroom
17 How to clean under carpets and the corners
18 How to do highlevel and cobweb cleaning
19 How to clean drawers from behind
20 How to do lampshades and upholstery vaccuming
21 How to clean the ac grills
22 How to clean the glasses in the room
Bathroom
23 How to start cleaning the bathroom
24 How to clean WC
25 How to clean the wash basin
26 How to clean the drains
27 How to clean chrome fixtures and wash basin fiter
28 How to clean bathroom walls
29 How to clean the bath tub
30 How to clean shower cubilcle
31 How to mop
32 How to vaccume
33 How to place bathroom supplies in the room
34 How to place towels in the room
35 How to clean the mirrors
36 How to clean the blind and check its functionality
How to service an occupied room
37 How to take the discrepancy
38 How to enter the room
39 How to greet the guest
40 What are the standard timings of servicing the occupied rooms
 HOUSEKEEPING - WHAT TO OBSERVE LIST Remarks
42 SOP for the valuables kept in the room
43 How to do replnishment of the supplies in the room
44 How to make towel art
45 How to do leaf art
46 How to do guest request
47 How to replenish minibar in an occupied room
48 Minibar
49 Items placed in the minibar and the menu for the same
50 Desk
51 OPERA
52 Telephone etiquettes
53 Various reports used on the desk
54 Public area
55 How to service public area washrooms
56 Different floor surfaces and their cleaning
57 Different machines used in the public area
58 Banquet and meeting rooms and their cleaning schedules
59 Cleaning and maintenances of the swimming pool and the water bodies
60 Snagging of the public area
61 Horticulture
62 Different types of flowers used in Guestroom
63 Different types of flowers used in public area
64 Different types of plants used in public area
65 Landscaping in the hotel
66 Organic Plantation
67 Laundry
68 How to pick up guest laundry
69 How to deliver the guest laundry
70 Wash cycles of the guest laundry
71 Pressing service
72 Room linen and uniform wash cycle
73 Different machines used in the laundry
74 How to do stain removal
75 Different brands of the guest clothing
76 Telephone etiquettes
 FO - WHAT TO OBSERVE LIST
1 Different sections of Front Office
2 Hierarchy of Front Office
3 Task carried out by an Airport Rep.
4 Airport Arrival movement
5 How to greet a guest at the main porch
6 Importance of Arti Tikka - Demo
7 What is 15 ' 5 Rule ?
8 Greeting a guest on arrival
9 Who is a lobby host - Demo
10 What are the outlet timings ?
11 Names & Location of all the banquet halls & outlets ?
12 What is a Registration card ?
13 What is the name of PMS & Key making software ?
14 What are the different kinds of vouchers used in Cashiering ?
15 Room configuration - Demo & Tour
16 Which are the Disabled rooms in the hotel ?
17 Which floor is the smoking floor ?
18 What is the total number of rooms at Jaipur Marriott ?
19 What is Marriott rewards programme ?
20 How many levels of membership are present in MRW programe ?
21 How many ways a guest can be enrolled into Marriott rewards Programe ?
22 What are Elite Members benefits ?
23 What is Guest relations ?
24 What do you mean by Meet & Greet report ?
25 What is a DIR ?
26 How to raise an amenity Voucher ?
27 What is Errand Card ? Where it is used ?
28 What is Bell Desk Control Sheet ?
29 What is Concierge ? Basic functions of a Concierge ?
30 Luggage Storing Procedure ?
31 Executive Lounge is located on which floor ?
32 What are the business centre operating hours ?
33 What is AYS ?
34 Verbiage used in AYS - Demo
35 What is an order taking procedure ?
36 How to provide Internet assistance to the guest ? Internet charges ?
37 What is Bomb Threat Call ? Ways to handle such calls. ?