Child Help Foundation-Tele calling script(version March 2015)

---------------------------------------------------------------------------------------------------------------------------------------------
Hello, Gd Mg/ GdAftn/ Gd Eve....my name is Ms/Mr ------------- Is this the right time to talk to you sir/ Madam...?

(If the answer is yes): -

Thank you, Sir / Madam ------we are working on a project “ (Support tothe operation cost) ,(Save the girl child/
Child), (education support program),(orphanage support program) ; (we work for needy children) in India.

If the call is for emergency cases (like medical & calamity relief)

This call is to seek yoursupport fora poor child who is admitted in a hospital.(Explain the medical case/ calamity
event/ orphanage/education or any other program)

If the call is for generic support

This call is to seek your support for educating underprivileged and poor children who stay in our day night shelter
homes.

Sir/ Madam, the children in our anaathashram/ orphanage are those children who have been ignored or abandoned
by their parents.
----------------------------------------------------------------------------------------------------------
Sir / Madam, can we seek your assistance in fulfilling the education needs of these children
or
Sir/ Madam, will you able to support this noble cause....?????

If the donor needs more informationabout projects (give information in bullet points only):-

We havevarious programs likeORPHANAGE SUPPORT PROGRAM, MEDICAL SUPPORT PROGRAM,

EDUCATION SUPPORT PROGRAM,MEDICAL SUPPORT PROGRAM, TOILET construction andCALAMITY
RELIEF SUPPORT PROGRAMS .
=======================================================================================
CLOSING TECHNIQUES
Sir / Madam, would you like to support ONE child for 12 months or will 6 months be comfortable to
startwith....?????
Sir / Madam, can you support ONE child to start with......?????

Dear sir / Madam, every amount matters so I request you to come forward & support us in our efforts to spread
happiness.

You get the TAX BENEFIT UNDER SECTION 80G OF THE INCOME TAX ACT 1961

Thank you for confirming the donation amount, I shall send my representative to your place.
Can I get your contact details Sir / Madam......................your address .......date........time.....?
Cheque should be in the name of CHILD HELP FOUNDATION.

Closing sentence:-I really appreciate you giving me time to talk on this subject, thank you so much.

Agency development kit Child Help Foundation, India.

www.childhelpfoundation.in
022-/ 022-65352220
 Listed below are the donors (call recipients) favourite objections

(If the objectionis :- No, am busy now)

Ok Sir / Madam, Shall I call after one hour or will post lunch / after 4 pm be better for you.

(If the objection is: - I DONT BELIEVE IN DONATING, THERE ARE SO MANY FRAUDSTERS AROUND, I GOT DUPED
EARLIER)

I understand how you feel sir / Madam; we are a registered NGO under Bombay Public Trust act 1950.
For your kind information Sir/Madam, we accept only cheque & we give the receipt at the same moment.
We will also send you the 80G Income tax rebate certificate.
With that in mind...can I take your TWO minutes and tell you more about the work we do??????

(If the objection is: - I AM ALREADY ASSOCIATED WITH AN NGO)

I am happy to hear that you are already associated with XYZ NGO ...it’s a fine NGO....but you will agree with me Sir /
Madam, that no ONE SINGLE NGO can do all the good work...we have projects in various cities and work extensively
for the underprivileged children... With that in mind ....if you could spare a minute I would like to tell you more
about our projects...
(If the objection is: - I AM NOT INTERESTED/ I WILL THINK & TELL YOU/ GIVE ME SOME TIME)

Sir/ Madam, I certainly understand how you feel, donation is not an everyday activity we do &it’s not a subject of
social conversation...what I could do is provide you with more information that might help you in taking this noble
decision..sir/madam..you are right; this is not an interesting subject..its a very sad subject…all I need is ……
(If the objection is :-..CALL ME LATER/ TOMORROW/ NEXT WEEK): -
Sir/ Madam, kindly give one minute more to brief you on this..../ it will hardly take one minute...
Sir/ Madam, which day & what time shall i call...

(If the objection is: - WHAT IS MY BENEFIT)

Sir/ Madam, firstly and more importantly you are doing a noble job by donating for the needy child, you are
contributing to the betterment of the society.
Second –you’ll feel good that you have touched a child life by making a positive difference.
Thirdly –you will get TAX EXEMPTION UNDER SECTION 80 (G) OF INCOME TAX ACT 1961
(YOU GET 50 % TAX BENEFIT ON THE DONATED AMOUNT)
With that thought in mind.....would you like to support akids’ education...???

(If the objection is: - I WILL GO THROUGH YOUR WEBSITE / EMAIL ME THE DETAILS)
Sir / Madam, you are welcome to go through our website/ email, however all the information you seek, i can provide
you right now over the phone. Websites& emails generally give basic information, but i can answer any query you
have right now over the phone???
In fact when our collection executive visits our donors he leaves behind a brochure for future reference...
With that thought in mind.......would you like to support a kid’s education?????

(If the objection is: - I DONT HAVE MONEY NOW, I WILL PAY LATER)
Sir /Madam, i understand how you feel, there is never enough money to go around, it’s not easy to give away money
to people we don’t know....all i can do here is request you to start with a small ONE TIME SUPPORT AMOUNT which
is POCKET FRIENDLY to you...
Sir / Madam, Even you’ll agree with me that every small amount makes a difference in a child’s life...

Agency development kit Child Help Foundation, India.

www.childhelpfoundation.in
022-/ 022-65352220
(If the objection is :- ITS THE FESTIVE SEASON NOW..CALL ME LATER): -

Sir /Madam, i understand how you feel, but don’t you feel that the underprivileged children toohave a desire to
celebrate this festive season...all i am asking you to share/ spread some happiness with the underprivileged
children...with that thought in mind..Could you support a child’s education during this festive season????

(If the objection is :- I WILL DONATE IN MY CASTE / TO MY VILLAGE / TO MY STATE ): -

Sir /Madam, i understand how you feel, but don’t you feel that the Children are above religion /caste, what’s
important is that you are helping a child of India…will it really matter as to which state , religion or caste the child
belongs to…hope you will help us in spreading the noble work…... with that thought in mind dear sir/madam..Can
you support one child’s education????

(If the objectionis :- ITS TOO COSTLY / I CANT AFFORD NOW): -

Sir/ Madam, wont you be able to support 1 child for his/ her basic education for 6 months which is just 3,750/-. We
provide (Text books, school fees, Note books, School bag, Shoes & Pencil Box).

Sir / Madam, what amount then would you be comfortable with?????

Sir / Madam, How about starting with a small amount now????
Can you join hands with us in the good cause...?

(If the objection is :-Why should I help??? ..the Govt is already doing so much...i am paying tax too.. ): -

Sir /Madam, i understand how you feel, ….we know that the Govt is doing the level best for the
underprivileged ..but since the no’s being large , even you’ll agree with me that the Govt can’t reach out to
every one of them....this is where the NGO’s come in by way of pooling the efforts between the common
man, corporates & the Govt body...... with that thought in mind dear sir/madam..Can you support one
child’s education to start with????
=======================================================================================
Golden rules of telecalling:-
# Always have a smile on face while on phone
# Always have “the end in mind”
# Have a thorough knowledge of the product / service you represent
# Always follow the script
# Always remember you are the brand image of the product/ service you are offering
# Always speak in clear tone& be very professional
# Always speak the language the donor is comfortable with
# Keep the product details always handy with you for reference
# Alwaysthank the person for his valuable time
# Give your best for every telecall you make (speak as if it’s the last call of your telecalling career)
#Always remember every call you make, gets you closer to your goal
# The more quality of your call, the more seconds you will get over the phone which can be of immense help
# Always remember “you are making a positive difference” in a child’s life
# Have a strong feeling towards & belief in the product/ service you represent
# Use words like-
(Thank you, I understand how you feel, I appreciate your time, wonderful, really nice to know that) as often as
possible while on phone

Evoke emotions like: Happiness Guilt & Fear

, in a person
Success mantra:- Passion, Right attitude &product Knowledge

Agency development kit Child Help Foundation, India.

www.childhelpfoundation.in
022-/ 022-65352220