a) The first 100,000 small and medium enterprises (SMEs) may receive a 50% matching grant of up

to RM5,000 a company, for the subscription of digital services for business operations, such as
electronic Point of Sale systems (e-POS), Enterprise Resources Planning (ERP) and electronic
payroll systems. (1)

b) The ERP software for small business is NetSuite ERP (2). It provides a flexible business solution
that is cost-effective and can scale to the needs of a fast-growing company. It is able to
streamline front and backend processes and comes with all the necessary tools to help manage
critical areas of business like accounting, finances, inventory, resource planning, payroll, HCM.

NetSuite ERP is a modern, cloud-based ERP platform designed to scale as the business grows.
The product is from Oracle which guarantees that the company get only the best software from
a global leader in business technology solutions. NetSuite’s ERP system is being implemented by
more than 16,000 enterprises of various sizes and industries in more than 160 countries, earning
for it the title of “the world’s most deployed cloud ERP solution.”

It brings the company all the tools and modules to automate business processes such as
accounting, demand planning, manufacturing operations, billing and invoicing, financial
management, revenue management, fixed assets, order management, warehouse
administration, and inventory management. It provides full visibility into all functional and
operational areas across the organization through KPIs, business intelligence, and accurate
reporting. These are intended to guide you in making well-informed, data-backed decisions.

c) The features are:

1) Enterprise Resource Planning (ERP)
NetSuite ERP supports back office operations which includes financial, human resources,
procurement, orders, inventory, shipping and billing (3)
2) NetSuite OneWorld (4)
It offers the above services plus additional capabilities for multinational companies such as
the ability to manage multiple subsidiaries, currencies, accounting standards and tax
requirements (5)
3) Customer Relationship Management
NetSuite CRM+ supports marketing, sales and service operations and customer insights.
4) E-commerce
NetSuite's SuiteCommerce is intended as a platform for online sales and integration with
traditional phone and point of sale (POS) tools. SuiteCommerce platform is currently in use
by over 1600 websites online (6)
5) Professional Service Automaton (PSA)
NetSuite PSA is based on the OpenAir acquisition and manages the operations of service-
based, project-oriented businesses.(7)
6) Human Capital Management (HCM)
NetSuite SuitePeople weaves people data throughout the suite to control core human
resources and payroll processes (8)
 7) Netsuite Services
SuitePackages offers basic implementation services for customers, Packaged Services offers
customization and integration of the Netsuite solutions, Suite Support offers online help and
support in case of issues.

References

1. Tan Xue Ying. (2019, October 11). Digital economy initiatives at forefront of Budget 2020. The
Edge Markets. Retrieved from https://www.theedgemarkets.com/article/digital-economy-
initiatives-forefront-budget-2020
2. 12 Best ERP Software for Small Business. Retrieved from https://financesonline.com/12-best-
erp-software-for-small-business/
3. Yakal,K. (2013, July 18). NetSuite ERP. Retrieved from
https://www.pcmag.com/review/313617/netsuite-erp
4. Needleman,T. (2018, June 29). NetSuite OneWorld. Retrieved from
https://uk.pcmag.com/cloud-services/76209/oracle-netsuite-oneworld
5. Farber,D. (2008, April 16). NetSuite finds a sweet spot with OneWorld. Retrieved from
https://www.cnet.com/news/netsuite-finds-a-sweet-spot-with-oneworld/
6. "Netsuite Profile". In Marketing We Trust. Retrieved June 26, 2015.
7. Retrieved from https://www.netsuite.com/portal/products.shtml
8. Retrieved from https://www.netsuite.com/portal/products.shtml
9. Retrieved from https://www.netsuite.com/portal/services/support-services/suitesupport.shtml