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QAM - 01: QUALITY MANUAL

Description Name Signature

- Prepared by Mukhsin Moechtar

Checked by Mukhsin Moechtar

~
Approved by Agus Mulia ~

CONTROLLED COPY No. :

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TABLE OF CONTENT
Clause No. Subject Page

1. COMPANY BACKGROUND 3
2. COMPANYORGANUATION 4
2.l. STRUCTURE 4
2.2. RESPONSffiILITY AND AUTHORITIES 5
2.3. MAPPING OF BUSINESS PROCESS 9
3. COMPANY SCOPE OF SERVICE 10
4. QUALITY MANAGEMEN SYSTEM 10
4.1. QUALITY POLICY 10
4.2. QUALITY OBJECTIVE 11
4.3. QUALITY MANUAL 11
4.4. CONTROL OF DOCUMrnNT 12
4.5. CONTROL OF QUALITY RECORD 12
4.6. MANAGEMENT REPRESENTATIVE 13
4.7. INTERNAL COMMUNICATION 13
4.8. MANAGEMENT REVIEW 13
4.9. HUMAN RESOURCES 14
4.10. INFRASTRUCTURE 14
4.11. WORK ENVIRONMENTAL 15
4.12. PURCHASING 15
4.13. MEASUREMENT ANALYSIS AND IMPROVEMENT 15
5. ATTACHMENTS 17
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1. COMPANY BACKGROUND

The Construction Management method has formed an integral part of the

project management system of PT. Pembangunan Jaya since 1961, commencing
with the Senen Shopping Center Project through the Ancol Recreation Center
Project.

In 1976, PT. Pembangunan Jaya finally institutionalized construction management

as a specific professional managing projects outside the organization of PT.
Pembangunan Jaya through the establishment of the Construction Management
Division within the Contracting Department of PT. Pembangunan Jaya.

The Construction Management Division was then given the responsibility of

developing and applying the construction mangement method in projects entrusted
to PT. Pembangunan Jaya such as the Bumi Hyatt Hotel Surabaya project (1976),
Ratu Plaza project (1977), PT. IPTN project (1978), and many other projects up
to now.

As a further development, on March 1, 1983, the Construction Management

Division was made into an autonomous company under the name PT. Jaya
Construction Management Manggala Pratama commonly known as PT. JAYA
CM, which was mainly responsible for developing business activity in the field of
consulting engineering.

As a result of its determination to play a more active role contributing to the field
of professional consultancy services, coupled with variety of efforts to develop all
aspects of its management and its human resources, PT. JAYA CM has now grown
and prospered and become capable of offering professional consultancy services in
even wider and more integrated fields.

Right now, PT Jaya CM had the field of activity in the area of Building, Industries,
Transportation, Power Plant & Transmission in the scope of services concentrated
on. Planning and Feasibility Study, Design Engineering Project Cost Plan and
Quantity Surveying, Project Management, and Construction Management.
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2. COMPANY ORGANIZATION

2.1. STRUCTURE

Board of Director-

ISO Management Corporate Plan

Representative ADak Usaha Beareu

Head ofMaIketing Head ofOperationalffSQ

Directorate Directorate

Head of Head of Head of Head of Power Head of HeadofQS

Building Building Industrial Division Transportation Division
Division I Division II Division Division

Note: PM. Project Manager

CM. Construction Manager
TL. Team Leader

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2.2. RESPONSIBILITIES AND AUTHORITIES

General The responsibility and authority of all personnel who manage, perform,
and verify work affecting quality shall be defined either in the quality
manual, system procedure, job description or contract specific
documentation
The interrelation of these personnel is shown in the organization chart.

2.2.1. The Board of Director are responsiblefor:

- Execution of Contract as per contract requirement with the customer.

- The highest level of the Jaya CM Company for making decision of the contract
execution.
- Making deal with the top management of the customer.

He/she has authority for:

- Contract termination

2.2.2. The Head of Marketing Directorate is responsiblefor:

- Approving the pre-qualification and proposal document.

- Selecting the potential project.
- Negotiation with customer including reviewing contract requirement.
- Controlling and monitoring contract process.

He/she has authority for:

- Making decision to the figure on the financial proposal (margin of cost

proposal), for endorsement of Board of DirectorlPresident Director be free
tender bid submission.

2.2.3. The Head of H.RD & general Affair & Finance Directorate is responsiblefor:

- Keep informed for all new technologies and development of employee's skill.
- Ensuring that all employees are well trained.
- Ensuring that all employees who conducts the job are fulfilling the requirements
as stated in the job specification.
- Recruiting the qualified employees.
- Collecting the training needs for all employees.
Organizing the training process.
- Recording all qualifications, experiences, and training of all employees.
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He/she has authority for:

Decision for recruitments of new employment.

Accepting or refusing the new recruited employee.

2.2.4. The ISO Management Representative is responsiblefor:

- Controlling of all source documents, references, Code & Standards which are
used by always updating with the newest revision.
- Controlling the internal quality audits.
- Controlling all quality documents, i.e. quality manual, quality procedures,
working instruction, and forms.
- Ensuring that the quality policy has been applied in every project.
- Maintaining quality system documentation.

He/she has authority for :

- Decision of potential area within the company that needs system improvement.

2.2.5. The Head of Operational Directorate is responsiblefor:

- Giving direction to the Head of division in connection with how to execute the
services in good manner.
- Monitoring the project execution as per contract requirement.
- Making decision for allocating budget to fulfill the services as per contract
requirement issued by Project Manager via Head of Division.
- Making decision for preparing project personnel as per contract requirement
issued by Project Manager via Head of Division.

He/she has authority for:

- Instructing the Project Manager to prepare budgeting & personnel for execution
the project services.
- Making decision for finding the Project Manager, proposed by Head of
Division.

2.2.6. The Head of Division is responsiblefor :

- Controlling the project service execution.

- Finding good Project Manager.
- Preparing the project personnel.
Proposing the project personnel promotion.
- Making decision to the Project Manager proposed budgeting.

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- Making deal with the customer personnel for something project execution.
- Reviewing quality documents which are applied in their division.

He/she has authority for:

- Instructing the Project Manager for preparing budgeting and personnel

requirement.
- Selecting and appointing Project Manager.

2.2.7. The Project Manager is responsiblefor:

- Preparing proposal for project budgeting.

- Preparing proposal for project personnel.
- Administration of the quality assurance program and the maintenance of the
Quality System documentation.
- Standards of inspection and testing.
- Ensuring that the Quality Policy of the company is understood by all employees.
- Investigating customer complaints and advisingthe T.S.Q. Director of the cause
of defects.
- Conducting audits of the quality program and preparing audit reports.
- Monitoring departmental record systems to facilitate retrieval of records relating
to quality for all contracts.
- Liaison with external assessment bodies.
- Ensuring that all hardware used in the project is available.
- Controlling purchasing and subcontractor includingissuing purchase order.
- Set-up Quality Plans.
- Conducting audits of the quality program, preparing audit reports, documenting
the non-conformities, and implementation of corrective action.
- Documenting and signing of any preventive action for all projects work non-
conformities.

He/she has authority for:

- Choosing and recruiting project personnel either from inside or outside the
company whose qualificationmeets project job requirement.

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2.2.8. The Engineering Team Leader is responsiblefor :

- Preparing engineering manual.

- Preparing allocation budget for engineering phase.
- Proposing engineering man power planning.
- Guarantee that the project is executed as quality, budget and time planning.
- Controlling the engineering schedule, making revision if necessary.
- Controlling consumed engineering cost/budget.
- Controlling and monitoring engineering & administration task.
- Preparing the engineering monthly report.
- Preparing the engineering design manual.
- Carry out internal and external meeting.
- Recommending the project time extension.

He/She has authority for :

- Signing of all outgoing letter for engineering purposes.

- Giving a warning to the engineering persons.
- Accepting & refusing the contractor proposal for document or equipment.

2.2.9. Construction Manager is responsiblefor :

- Preparing construction method & manual.
- Preparing allocation budget for construction phase.
- Proposing construction man power planning.
- Guarantee that the project is executed as quality, budget and time planning.
- Controlling the construction schedule, making revision if necessary.
- Controlling consumed construction costJbudget.
- Controlling and monitoring construction & administration task.
- Preparing the construction monthly report.
- Preparing the construction design manual.
- Carry out internal and external meeting.
- Recommending the project time extension.
- Monitoring and controlling every action taken during warranty and testing &
commissioning periods.

He/She has authority for :

- Signing of all outgoing letter for construction, testing & commissioning, and
warranty period purposes.
- Giving a warning to the construction, testing & commissioning, and warranty
persons.
- Accepting & refusing contractor's document or equipment proposal.
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2.3. MAPPING OF BUSINESSPROCESS

PTJAYA eM

KSU

, ~
MR.
"" / >HRD-recruitment. training.cv
>F'inanoe-payroll. payments
>GA -infrastructure "

"I / 1/
MKT
"
OPS

, '/
EDP
"
>Project admission procedure
>Preparation of oontract
>Regiateration number
>Customer Satisfaction
I' "
./
> Project set up
> Project execution
> Project hand over

/ I'
. Rl
OWNER

OWNER

~ '/
/ >Customer satisfaction
>Project execution i'
>Project hand over

2.3.1 Marketing Directorate (MKT)

Company business process start in Directorate Marketing with Tender Process &
Project Admission Procedure ( MKT-01 ) to collect project information ( MKT-
0112 ) up to signing contract and declared project register number ( PKP ) to
Operational Directorate ( MKT-0l/5 and MKT-01l6 ). When the project is
completed, Marketing will conduct customer feedback survey to measure
customer satisfaction ( CFP-01 ) or prepare amendement contract ( MKT-02 ) as
"
informed by Operational and requested by Customer ( if any).
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2.3.2 Operational Directorate (OPS)

By receiving PKP, Operational Directorate will execute the project by

appointing the Project Manager on related division, followed by set up PQP and
Financial Budget (RAPBP) as mentioned on procedures (PSP-Ol and PQP-Ol
). The execution of project depend on type and scope of services agreed by
customer and to be proceed according to procedures which comply with ISO
9001 : 2008 ( QMS ). The requirement of personnel and infrastructures of the
project will be supported by KSU I HRD Directorate.
Rl
2.3.3 KSU I HRD Directorate ( KSU )

Directorate KSU consist of HRD, Finance, General Affair which include EDP.
KSU will support company business process by recruiting personnel needed
( HRD-O 1 ) and set up program trainings ( HRD-02 ), support in getting
professional certificates, supply infrastructures requested by projects (HRD-04)
as well as regular payroll payment, receiving services payments and support
requirement of hardware & software ( EDP ). KSU I HRD also will keep record
and up date personnel curriculum vitae as regularly request by Marketing
Directorate for project proposals or other purposes (HRD-03 ).

3. COMPANY SCOPE OF SERVICES

Company Scope of services can be described as follows :

3.1. Building and Industrial Divisions had scope of services in area of Design Review,
Bidding and Evaluation, Construction Supervision, Testing - Commissioning &
Warranty Period.

3.2. Transportation & Power Plant Divisions had scope of services in area of : Pre
Feasibility Study, Feasibility Study, Design Engineering, Bidding & Evaluation,
Construction Supervision, Testing - Commissioning & Warranty Period.

4. QUALITY MANAGEMENT SYSTEM

4.1 QUALITY POLICY

JAY A CM is committed to continuous improvement ofhis services to his clients &

to the community, which comply with statutory and regulatory. Our professional
services is executed in a controlled & consistent way through the JAYA eM
Quality Management System (QMS) which meets the requirement of ISO-9001: R1
2008.
We recognize that continual development of our people's capability is essential to
our success

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4.2. QUALITY OBJECTIVE

Our objectives include :

- participation of all people in quality initiatives,
- improving communications both internally & externally,
- development program to maintain & improve the capabilityof our people,
- providing a responsive professional services to our clients.

Quality Objective of the company in particular year will be elaborate on each R1

Management Review's minute of meeting.

4.3. QUALITY MANUAL

4.3.1. Description of the documented system

The Quality System is documented in three tiers and considers each of the
requirements specified by ISO 9001 - 2008. The three tiers are comprised of:

Quality Manual

The Quality manual describes the policy practiced by PT. JAYA CM to satisfy the
requirements of ISO 9001 - 2008 and allocates responsibilities within the
Company. It is supported by Operating Procedures, and where applicable, working
instructions and/or quality plans.

Quality System Procedures

These describe the procedures which are implementedto fulfill the requirements of
the Quality Manual and allocate responsibilitieswithin the Quality System. The list
of quality system procedure is shown in Attachment-I.

Attachment-2 is showing the Matrix of List of Procedure VS ISO 9001 : 2008

requirement while Attachment-3 showing PT Jaya CM's Scope of Services.

Working Instructions and Quality Plans

Working instructions are issued where the lack of clear instruction would adversely
affect quality.Working instructions may include drawings, specifications,parts lists
or other methods of clearly defined requirements.

Quality plans prepared when required and provide details of the controls, methods,
responsibilitiesand interfaces for specificcontracts.
All quality plans are authorized.

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4.3.2. Scope of Quality Management System

All requirement of the ISO 9001-2008 standard will be applied, except the
following clauses :
1. Clause 7.5.5 : Preservation of Product
2. Clause 7.6 : Control of Monitoring and Measuring Devices

Above clauses could not be applied due to PT Jaya eM is an Engineering or a

Consultant Company.

4.3.3. List Document Procedure

Attachment-1 is showing List of Document procedures of PT Jaya CM in

comparison to ISO 9001-2008 standard requirement.

4.4. CONTROL OF DOCUMENT

There are two forms of the quality documents, controlled and uncontrolled.

Controlled copies are numbered and issued to specific individuals or organizations

under the authority of the Management Representative and maintained at the latest
issue level. All holders of controlled copies are recorded in the Quality Documents
distribution list.

Uncontrolled copies are up to date at the time of issue but are not updated
thereafter. They are issued under the authorization of the Management
Representative, no record need be maintained of their issue.

4.5. CONTROL OF QUALITY RECORDS

Records that provide documentary evidence of the effective operation of the

quality management system and the achievement of specified requirements are
stored and maintained under control as described by CRP - 01 : Control of Record
Procedure.

4.6. MANAGEMENT REPRESENTATIVE

TSQ Director or his representative is assigned as management representative and

responsible for ensuring the implementation of the quality system, the identification
of quality - related problems and the initiation of corrective actions. He has the
authority for :
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a) Ensuring that a quality system is established, implemented and maintained in

accordance with ISO 9001 - 2008.

b) Reporting on the performance of the quality system to the JAYA CM' S

President Director for review and as a basis for improvement of the quality
system.

The management and workforce of PT. JAY A CM are fully committed to the
principles of quality assurance and to the practices described in the manual.

4.7. INTERNAL COMMUNICATION

Internal Communication within PT Jaya CM will be conducted via related

meetings as described in ICP-Ol: Internal CommunicationProcedure.

4.8. MANAGEMENT REVIEW

4.8.1. A Comprehensive formal review of the quality system is undertaken by the TSQ
Director not less than once per year in accordance with the documented procedure
MRP - 01 : Management Review Procedure.

4.8.2. The review takes the form of a minute of meeting and is attended by the
appropriate management personnel.

4.8.3. The meeting reviews data on the performance of the quality management system to
ensure its continuing suitability and effectiveness in meeting the requirements of
ISO 9001 - 2008 and to ensure that it is consistent with the defined quality policy
objectives.

4.8.4. Responsibility is assigned for corrective action to be undertaken where considered

appropriate.

4.8.5. Minutes of the meeting are circulated to all present, a master file being retained by
the TSQ Director.

4.9. lillMAN RESOURCES

All activities within the quality system are adequately resourced with sufficient
numbers of suitably trained personnel. Resources are applied for management,
performance of work and verification activities including internal quality audits in
order to provide and maintain of high quality of services.

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4.9.1. Human Resources Competence & Awareness

PT Jaya CM will determine the necessary competence for personnel at every level
of function/position as described at HRD-02: Personnel Training and Competence
procedure

4.9.2. Training

4.9.2.1. Identification of training needs

The training requirements of all personnel in the company are identified in

accordance with the requirements of Operating Procedures.

4.9.2.2. Qualifications and experience

Personnel performing particular tasks are qualified by educations, training and! or

experience as required.

4.9.2.3.. Training records

Records of the qualifications, experience and training of all personnel performing

activities affecting quality are maintained.

4.10. INFRASTRUCTURE

Infrastructure needed to achieve high level of service will be determined. Covered

of Building/work space, office equipment, transportation, etc as more detail
described at HRD-05 : Infrastructure procedure

4.11. WORK. ENVIRONMENTAL

Environmental required for achieving high level of service will be performed and
maintained as described more detail at WEP-Ol : Work Environment procedure

4.12. PURCHASING

Purchasing will be applied only for selection of Sub Consultant as described at

PPP -01: Purchasing Process procedure

.'
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4.13. MEASUREMENT, ANALYSIS AND IMPROVEMENT

4.13.1. Monitoring and Measurement

4.13.1.1. Customer Satisfactory

PT Jaya CM will monitor information relating to customer perception as to
whether has met customer requirement. The method for obtaining and using this
information as descnbed at CFP-O1: Customer Feedback procedure.

4.13.1.2. Internal Audit

Audit program, conducting of audit, audit result, and follow-up audit is described
at IAP-OI: Internal Audit procedure

4.13.2. Control of Non-Conforming Product

4.13.2.1. Non-conformance
Products which do not conform to specified requirements are controlled to prevent
in advertent use or further processing. The controls are defined in the relevant
operating procedures and make provision for :
- Identification
- Segregation (where practical)
- Documentation
- Evaluation
- Disposition
- Notification to the functions concerned

4.13.2.2. Customer complaints

Non-conformances identified by customer complaints are reviewed and the findings

reported on a Defect report, or an investigation report is written. The causes and
actions required to prevent recurrence are defined and documented and referred for
preventive action.

4.13.2.3. Action and disposition

The Project Manager reviews instances of non-conformance and decides on the

action to be taken and endorses the Defect report accordingly :

- Regarded for alternative applications

- Rectification/re-work
,I
Scrap/reject
- Request a concession to use as is. Concessions are always confirmed in writing.
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When a concession is reported to the customer or his representative, the

description of the non-conformity or repair is recorded to denote the actual
condition.

4.l3.2.4. Re-worked items

All repair/re-worked items are re-inspected in accordance with the specified

requirements.

4.13.3. Improvement

4.13.3.1. Continual Improvement

PT Jaya CM services will continually improve the effectiveness of his quality
management system as described at CIP-O1: Continual Improvement procedure.

4.13.3.2. Corrective Action and Preventive Action

To take action to eliminate the causes of nonconformities in order to prevent
recurrence and occurrence, Corrective action as described at CAP-O1 : Corrective
Action procedure and PAP-01: Preventive Action procedure will be applied

4.13.3.2.1. Routine control

Investigation of the cause of non-conformances and the corrective or preventive
action needed to prevent recurrence is carried out as defined in documented
procedures.

4.13.3.2.2. Analysis of non-conformance

Instances of non-conformance, together with customer complaints, warranty

claims, reported service problems and selected records, are analyzed to eliminate
potential causes of non-conforming products, and the results of these analyses are
recorded.

4.13.3.2.3. Implementation of corrective and preventive actions

All managers and supervisors are responsible for initiating corrective and
preventive action in respect of :
- Non-compliances arising from internal audits and third party visits.
- Potential causes of non-conformance.
- Identified non-conformances.
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4.13.3.2.4. Follow-up and evaluation

Corrective and preventive actions defined in non-compliance notes, defect reports

and other reports are followed up so that their effectiveness can be assessed and
controlled. Where required further actions are defined.
The effectiveness of corrective and preventive actions is analyzed by the Quality
Manager and reported at the management review meeting.

Changes in procedures resulting from corrective and preventive action are

implementedand recorded.

5. ATTACHMENT

1. Form QAM-O111: List of Quality Management Procedures

2. Form QAM-01l2: List procedures Vs ISO Requirement
3. Form QAM-Ol/3: Scope of Services

,I

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LIST OF QUALITY
PTJAYACM ~AGE~NTPROCEDURES ]'AGE : Attachment 1

PT JAYA CM - ISO 9001 : 2008

LIST OF QUALITY MANAGEMENT PROCEDURES

NO. PROCDUBENO STATUS PROCEDURE NAME

1. QAM - 01 R-1 QualityManual

2. SDP - 01 Standard Documents Procedure
3. CRP - 01 Control of Records Procedure
4. CQP - 01 Control of Quality System Document
5. NCP - 01 Control of Non-Conforming Product
6. CAP - 01 Corrective Action Procedure
7. PAP - 01 Preventive Action Procedure
8. MRP - 01 R-l Management Review Procedure
9. IAP - 01 Internal Audit Procedure
10. ICP - 01 Internal CommunicationProcedure
11. QQP - 01 Company Quality Plan Procedure
12. PSP - 01 Project Set up Procedure
13. PQP - 01 Project Quality Plant Procedure
14. DCP - 01 Project Document Control
15. SPP - 01 Planning and SchedulingProcedure
16. FSP - 01 Pre-Feasibility Study and Feasibility Study Procedure
17. EDP - 01 Detail Engineering Design Procedure
18. DRP - 01 Review of Design Procedure
19. TPP - 01 Tender Document Preparation Procedure
20. TPP - 02 Tender Assistance and Evaluation Procedure
2l. TPP - 03 Contract Document Preparation Procedure
22. CSP - 01 Construction SupervisionProcedure
23. CSP - 02 Factory Inspection Procedure
24. HOP - 01 Handing Over Procedure
25. WPP - 01 Supervision in Warranty Period Procedure
26. MKT - 01 Tender Process and Project AdmissionProcedure
27. MKT - 02 Contract AmendmentProcedure
28. CFP - 01 Customer Feedback Procedure
29. PPP - 01 Purchasing Process Procedure
30. HRD - 01 Personnel Recruitment Procedure
31. HRD - 02 R-1 Personnel Training and Competence Procedure
32. HRD - 03 Personnel Curriculum Vitae Procedure
33. HRD - 04 Infrastructure Procedure
34. WEP - 01 Work EnvironmentalProcedure
35. CIP - 01 Continual Improvement Procedure

QAM-OI-I.DOC
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SCOPE OF SERVICES
PTJAYACM PAGE Attachment 3

LINGKUP LAYANAN JASA DAN POSISI PROSEDUREISOP SAAT INI

PTJAYACM

I. PRE-CONSTRUCTION

3 A A
4 TA TA
5 A A
6 Tender Assistance and Evaluation A A
7 Contract Document Pre aration A A

n. CONSTRUCTION
No. Services _,.,~ ))' Ged. KTL Transp.
1 Planning and Scheduling (\ ~ A A A
2 Review of Design ~ <z:» TA A TA
3 Factory Inspection ~ ~ A A A
4 Review and Shop Drawing ~ \:..(-' A A A
5 Approval Materials 0~v A A A
6 Approval of Construction.Meiaod Statement A A A
7 Contract Document Pft ~~on A A A
8 ApprovalofMock~ ~ A TA TA
9 Tests and Cornm,i.~.sio~ A A A
10 Handing Over " ~~ A A A
11 Approval of_~li Drawings A A A
12 Review of,.Q~~on Manual A A A
13 Approval Of<""'~l.Y - Health-Environmental A A A

III.
No. Services Ged. KTL Transp.
1 Supervision in Warranty Period A A A
2 Final Handing Over I Final Acceptance A A A

Note:

A : Ada Layanan Jasa

TA : Tidak Ada Layanan Jasa
AI) : Layanan Jasa bersifat Review

QAM-OI-J.DOC