Professional Documents
Culture Documents
PURPOSE
The purpose of this Quality system manual is to describe the quality system practiced at
PERFECT FILAMENTS LTD (PFL), BHIMPORE, DAMAN. (Henceforth it will be referred to as
PERFECT FILAMENTS LTD (PFL) to ensure the services rendered satisfy the requirements of
customer and interested parties. The quality system manual is aimed at meeting the requirements of
both the ISO 9001: 2015 standards and the quality policy of PERFECT FILAMENTS LTD (PFL).
Reference is made to applicable Quality system procedures at appropriate places. The structure of the
documentation to be used in the quality system is outlined. The manual also serves as the basis for
audit of the quality system by third party certification bodies and for internal audit and management
review.
Organization Scope
Not Applicable:
Clause Clause
No. Heading Justification for Exclusion
The sample, Drawings or specification has been given by
the customer or selection done from existing product range.
Design and The sample also approved by the customer only. Customer
approval is obtained by e-mail / phone / fax. Sample
8.3 Development approval taken before production processes starts. Hence,
Design and development is not applicable.
Company Profile
Perfect Filaments Limited was incorporated on 02/09/1994 and since then has grown manifestly. The
company has been converted from Private Limited to Public Limited on 11/08/2011. The company has merged
Kruti Polyesters Pvt. Ltd. into Perfect Filaments Private Limited in 2007-08. There are 3 directors in the
company. Today we have 28 Texturising Machines, 2 Air-Texturising machines, 10 Twisting Machines and are
implementing 3 Poy Lines Consisting of 36 Winders. The production of these is expected to start in January
2012
The company has known in the industry for Specialty products that we offer and our excellent quality. We do
not manufacture any commodity products and are completely focused on high margin specialty products only.
The Company have the only facility / specialized technology to tint yarns on texturising machines which enables
to distinguish two different yarns which is of immense use to customers. This brings exclusively to in our
product more and this also gives us added more edge over our competitors.
1. SPECIALITY PRODUCTS:
E - APPLICABLE LEGISLATION
ID
Title of Document Number
NO.
1 Factory License 3315
2 GST Certificate 25AAACP4215F1ZW
3 PCC Consent PCC/DDD/G-4999/WA/AA/BP/09-10/366
PERFECT FILAMENTS LTD. (PFL) determines external and internal issues that are relevant to its
purpose and its strategic direction and that affect its ability to achieve the intended result(s) of its
quality management system through SWOT. The external and internal issues identified through SWOT
are continuously being monitored also identified in Risk & Opportunities register and reviewed by
C.E.O.
SWOT:
Ref. Records:
F/SF/01 SWOT Analysis
F/SF/02 Context cum Risk & Opportunities Register
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PERFECT FILAMENTS LTD(PFL) has determined the interested parties who are relevant to the
Needs & Issues.
PERFECT FILAMENTS LTD (PFL) Quality management system and the requirement of the
interested parties in order to prevent the potential effect on the organization's ability to consistently
provide products and services which meet the customer and applicable statutory and regulatory
requirements.
Ref. Records:
List of Interested Party’s needs & Expectation & Their Issues
F/SF/03
(Internal / External)
Scope:
Manufacturing and Supply POY,Textured(DTY),Twisted and Airtex Yarn
PERFECT FILAMENTS LTD (PFL) has established and implemented the QMS, which is maintained
and continually improved according to the requirements of the ISO 9001:2015 standard including
processes needed and their interactions.
PERFECT FILAMENTS LTD (PFL) determined required inputs and desired outputs of the processes,
criteria and methods needed for effective operation and control of these processes, as well as resources
needed and responsibilities and authorities for processes. Sequences and interactions between the
processes are described in Attached Process Map.
During management review, Top Management of PERFECT FILAMENTS LTD (PFL) Evaluates
business performance and evaluates the QMS for continual improvement. Reference attachment 1 for
specific documents supporting ISO 9001:2015 clauses.
PROCESS INTERACTION
Top management shall demonstrate leadership and commitment with respect to the Quality
Management System and maintain,
b) Ensuring that the quality policy and quality objectives are established for the quality
management system and are compatible with the context and strategic direction of the
organization;
c) Ensuring the integration of the quality management system requirements into the
organization’s business processes;
e) Ensuring that the resources needed for the quality management system are available;
g) Ensuring that the quality management system achieves its intended results;
h) Engaging, directing and supporting persons to contribute to the effectiveness of the quality
management system;
i) Promoting improvement;
1.0. Responsibility
2.0. Methodology
o To ensure customer satisfaction, the management has determined the customer needs and
expectations vide Customer Feedback Form provided for each activity carried out by
PERFECT FILAMENTS LTD (PFL) converted into requirements and addressed within the
QMS.
o Customer and applicable statutory and regulatory requirements are determined, understood and
consistently met.
o The risks and opportunities that can affect conformity of products and services and the ability
to enhance customer satisfaction are determined and addressed.
3.0 Record:
2.0 Methodology
The Quality Policy has been framed up covering:
o Purpose of the organization.
o Management’s commitment to meeting requirements and to maintain the effectiveness of the
quality management system.
o Provides the frame work for establishing and reviewing Quality Objectives.
o It is communicated and ensured for its understanding amongst employees.
o It is periodically reviewed for its continuing suitability.
Quality Policy
We, at PERFECT FILAMENTS LTD (PFL), are committed to maintain the highest standards in
quality and continue to be one of the ‘best quality manufacturers’ of POY,”AIRTEX & TEXTURISED
YARN”. We aim to provide a good product, service and product support at affordable price. We are
keen in developing new products as per Market Requirements thereby achieving Complete Satisfaction
of Customers.
We will sustain our Quality by:
Continually improving our manufacturing processes and techniques and Quality Management
System (QMS) through regular Training and sustained Teamwork.
1.0 Responsibility
o The overall responsibility of implementation lies with the C.E.O. of PERFECT FILAMENTS
LTD (PFL) and also Head of the Departments.
o PERFECT FILAMENTS LTD (PFL) has established the interrelation of all personnel who
manage, perform and verify work affecting quality and ensure independence and authority to
perform these tasks.
o In PERFECT FILAMENTS LTD (PFL), Mr. Parimal Desai, C.E.O., monitors the process
activities of GMP through the respective head of the departments.
2.0 Methodology
o The organization charts show the different functions and their interrelations.
Annexure - I.
o Responsibilities for individuals including that co-ordination with other functions have been
communicated. Key personnel responsibilities are captured in Annexure - III to this QSM.
3.0 Annexures
The top management has documented a set of Objectives including those needed for product
realization. These objectives are measurable and consistent with the Quality Policy.
Every fiscal, the objectives are quantified and planned arrangement is made to achieve the quantified
objectives decided and set by the management for related department.
A plan is prepared to achieve this objective by utilizing the analysis of data generated in past as input.
Achievement and continuing suitability of this is reviewed during the management review meetings.
The corrective actions, if required, are immediately taken and effectiveness is reviewed in next
management review.
The organization shall ensure that quality objectives are defined to meet customer requirements & they
are established & maintained at relevant functions, processes & levels throughout the organization.
The results of organizations review regarding interested parties & their relevant requirements are
considered while establishing annual (Minimum) objectives & related performance targets.
The organization has system of determining & providing persons required for effective
implementation of QMS.
Before employing the minimum required level of competence to perform specific tasks is
determined, and only those who satisfy these requirements are employed. This is verified through
qualification/experience/ interviews/ by the HR department.
Personnel performing specified tasks are adequately qualified through, training, experience and
Skill.
Training needs for positions that perform activities affecting QUALITY are identified and
appropriate training is provided either in-house or by engaging the services of outside competent
authority.
The management ensures that its employees are aware of the relevance and importance of their
activities.
The employees are also made aware of the objectives of the organization by displaying the
integrated policy and the Objectives at the working places, explaining the targets set and how
everybody can contribute effectively to achieve the objectives set by the Management.
The organization has determined & maintained infrastructure needed for operation of its processes
& to achieve conformity of its products & services as follows
a) Adequate office place with necessary administration backup, plant building, utilities and
equipment for production required to satisfactory realizations of customer requirement (product
or service). These machines and equipment are maintained in perfect working condition
through periodical maintenance and immediate repairs in the event of break down.
b) Computers, printers, stationary etc. is provided to carry out the required processes.
c) Adequate equipment other support service like transport is extended for movement of man,
machines and material
d) Communication equipment like telephones, Internet is made available to effectively process the
tasks of various processes.
This includes determination of applicable methods of inspection & testing at following stages-
MEASUREMENT TRACEABILITY
The organization has established a system of measurement traceability to the extent necessary for
providing confidence in providing measurement results
Measuring equipment is
a) Calibrated or verified or both as planned in the list of measuring equipment maintained with
proper traceability to national or international standard or as documented
b) All measuring equipment listed in the scope of calibration is adequately identified
c) All measuring equipment listed are maintained well for safeguarding it from adjustments,
deterioration or damage for maintaining calibration status
When validity of any previous measurements results are adversely affected due to measuring
equipment found unfit for the intended purpose appropriate actions are taken
The organization has determined the knowledge necessary for operation of its processes & to
achieve conformity of products
The knowledge is maintained & will be used as necessary. When there is any changes in the needs
& trends the current available organizational knowledge as well as need for the additional
knowledge is identified or acquired
a) By internal sources like intellectual properties, experience, review of success & failures of
earlier projects done, the results of improvements in processes or products
b) By external sources like standards, Audits, conferences, academia, customers or external
providers as appropriate.
a) determines the necessary competence of persons doing work under its control that affects the
performance and effectiveness of the Integrated management system;
b) ensures persons working under its control are competent enough on the basis of appropriate
education, training or experience;
c) where applicable, required it take actions to acquire the necessary competence and evaluate the
effectiveness of the action taken;
d) retain appropriate documented information as evidence of competence
The Organization ensures that persons doing work under its control are aware of
o The responsibility of implementation lies with the concerned Head of the Departments of
PERFECT FILAMENTS LTD (PFL)
2.0 Methodology
In order to improve the effectiveness of QMS the management has identified the following
communication methods.
Methodology Responsibility
The organization ensures the internal and external communications relevant to the Quality
management system, including:
1.0 Responsibility
PERFECT FILAMENTS LTD (PFL) plans, implement and control the processes needed to meet the
requirements for the provision of products and services and to implement the actions determined in the
clause 6.
Quality objectives and requirements for the products flow process charts.
The need to establish processes documents & resources specific to the products.
Required verification, validation, monitoring, inspection and test activities specific to the
product and the criteria for product acceptance.
The Quality plan is also tool to describe stages of product realization required verification / validation/
Monitoring / Inspection /& Test activities and acceptance criteria at each stage is established.
Necessary processes, documents & resources specific to stages of product realization are defined.
Effectiveness of planning is judged through effectiveness of Quality objectives & evidence of meeting
requirements.
Requirements of 3rd party inspection, outside testing of product as per customer requirements is
ensured for specified product
Quality plan is subject to change based on new technology in processing, monitoring, measuring
devices introduced for product verification, new service.
o The organization maintains relevant records of the review mechanism and the actions initiated
arising out of the review actions.
o In case the customer fails to provide documented statement of requirements the organization
will create document and get it confirmed from the customer before order acceptance.
o In case of any change in product requirements the organization will amend the connected
documents and keep informed of the changes to personnel who are impacted by it.
o The organization is not currently offering internet sales and in the event it decides to have it, it
will review the catalogues or advertising material periodically put in the company’s website.
Ref. Records / Procedures:
Despatch advice
Enquiry Register
Export order review check list
Purchase Order register
-- Customer Report
a) The requirements for the products and service are defined, including
1) any applicable statutory and regulatory requirements;
2) those considered necessary by the management of PERFECT FILAMENTS LTD (PFL);
b) It can meet the claims for the products and services it offers.
By conducting a review meeting each time before committing to supply products and services to a
customer PERFECT FILAMENTS LTD (PFL) ensures to include
a) requirements specified by the customer including the requirements for delivery and post-
delivery activities;
b) requirements not stated by the customer, but necessary for the specified or intended use, when
known;
c) requirements specified by PERFECT FILAMENTS LTD (PFL) itself;
d) statutory and regulatory requirements applicable to the product and services;
e) contract or order requirements differing from those previously expressed;
PERFECT FILAMENTS LTD (PFL) Ensures that the contract or the order requirements
differing from those previously defined are resolved.
8604168527
PERFECT FILAMENTS LTD (PFL) ensures that the relevant documented information is amended, and
that relevant persons are made aware of the changed requirements, when the requirements for products and
services are changed.
Clause Clause
No. Heading Justification for Exclusion
The sample or specification has been given by the customer
or selection done from existing product range. The sample
Design and also approved by the customer only. Customer approval is
obtained by e-mail / phone / fax. Sample approval taken
8.3 Development before production processes starts.
Hence, Design and development is not applicable.
1.0 Responsibility
2.0 Methodology
o It ensures that the purchased product conforms to the specified purchase requirements.
o The extent of control required has been designed reckoning its impact on the subsequent
product realization or on the final product.
o Suppliers are selected and conformity evaluated for ascertaining their ability to supply product
in accordance with requirements.
o Criteria for selection, evaluation and re-evaluation if required have been established.
o An appropriate record for the activities is maintained.
o On receipt of purchased product inspection or any other activity necessary to establish its
conformance with purchase requirements are carried out and record maintenance.
o In case it is proposed to perform the verification activities at the supplier’s premises, the
organization will mention such requirements in the purchase order.
1.0 Responsibility
o The responsibility of implementation lies with the Production Manager (PM) of PERFECT
FILAMENTS LTD (PFL)
2.0 Methodology
Dispatch:
Dispatch Advice given by Head office based on this prepare Dispatch plan for the same.
Select Transportation during dispatch as per Approved Transporters.
During dispatch recorded in Dispatch record & register Maintained.
1.0 Responsibility
o Processes are monitored for efficiency; effectiveness and cost control are applied for
monitoring to applicable processes under QMS.
o These methods demonstrate the ability of the processes to achieve planned results.
o When planned results are not achieved correction and corrective action are taken as
appropriate.
o Monitoring at appropriate stages of the product realization process in accordance with the
planned arrangements and documented.
o Records indicating the person authorizing release of product for delivery to the customer and
evidence of conformity with the acceptance criteria are maintained.
o Product release and service delivery are preceded after the planned arrangements have been
completed.
o Approved by the personnel performing inspection or testing is recorded at In Coming, In
Process & Final Stage.
1.0 Responsibility
o The responsibility of implementation lies within the Q.C Manager in coordination with C.E.O.
of PERFECT FILAMENTS LTD (PFL)
2.0 Methodology
1.0 Responsibility
2.0 Methodology
o The Marketing Executive will be responsible for communicating with customers concerning :
All Customer related queries.
General enquires, order handling including amendments there to.
Be responsible for Customer Feedback including Customer complaints.
Advisory notices.
Review in MRM
1.0 Responsibility
The responsibility of implementation lies within the concerned Head of the Departments of PERFECT
FILAMENTS LTD (PFL)
2.0 Methodology
o The organization has planned and implemented a monitoring, measurement and analysis and
improvement of its -
o Processes.
o Customer satisfaction.
o Quality objectives.
Relevant data is periodically collected including from different processes and analyzed to
demonstrate the suitability and effectiveness of the QMS and for its continual
improvement.
o Customer Feedback
o Conformity to product requirements
o Characteristics and trend of the process and products including opportunity for
Improvements
o Suppliers performance are periodically evaluated to improve the effectiveness.
1.0 Responsibility
2.0 Methodology
o Internal Audit are carried out at least ONCE IN SIX MONTHS and are conducted to
determine whether the QMS confirms to the planned arrangement to the requirement of ISO
9001:2015.
o The audit program is planned taking to consideration the status and importance of the Service
and areas to be audited as well as the results of the previous audits.
o The audit criteria, scope, frequency and methods are defined.
o Auditors are selected based on training. Auditors conduct audits with objectively and
impartially. It is ensured that auditors do not audit their own department / work.
o A documented procedure defines the responsibilities, requirements for conducting audits
reporting results, maintaining records, and follow-up actions that include verification of the
actions taken.
o The concern Conveners ensures correction and corrective actions without undue delay to
eliminate detected non-conformities and their causes.
o Top Management review the QMS at least ONCE IN SIX MONTHS to ensure its continued
suitability, adequacy and effectiveness.
o The review includes evaluation of the need for changes to QMS, Quality policy and Quality
objectives.
Inputs for the review cover for operational performance and opportunities for improvement containing:
o Results of Audit.
o Customer Feedback.
o Process Performance and Product Conformity.
o information on the performance and effectiveness of the quality management system,
o Status of Corrective actions and Preventive Actions.
o Follow-up actions from previous Management Review.
o Changes that could affect the Quality Management Review.
o Recommendation for Improvement.
o the adequacy of resources
o Opportunities for improvement.
o the effectiveness of actions taken to address risks and opportunities
Review output covers decisions and actions related to:
PERFECT FILAMENTS LTD (PFL) determines and select opportunities for improvement and
implement any necessary actions to meet customer requirements and enhance customer satisfaction.
This includes:
a) improving products and services to meet requirements as well as to address future needs and
expectations;
b) correcting, preventing or reducing undesired effects;
c) improving the performance and effectiveness of the quality management system
1.0 Responsibility
2.0 Methodology
Prompt actions are taken to eliminate the causes of non-conformities to prevent recurrence.
Corrective action is appropriate to the effects of non-conformities encountered.
1.0 Responsibility
o The responsibility of implementation lies with in the concerned Head of the Departments in
coordination with C.E.O. of PERFECT FILAMENTS LTD (PFL)
2.0 Methodology
Quality policy.
Quality objectives.
Audit results.
Analysis of data.
Management Reviews.