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Asrar Bandah

Karen Deering
17/241 Langley Crescent
EVERTON HILLS QLD 4153

July 9, 2019

Mr. Leonard Bosch


Senior Consultant
Davidson & Associates 421
Elizabeth Street, BRISBANE QLD 4000

Dear Mr.Bosch:

Your advertisement in today's Courier-Mail for an administrative assistant attracted my


attention. I believe I have the skills and qualities you require and would like to be
considered for the position. I have recently completed a one-year course in office
administration. At the north Point Collage of Technical and Further Education, which
included keyboarding (65 wpm), machine transcription and introductory word
processing. The computer application subject included spreadsheet and database
applications. My communication skills, both written and oral, are of a high standard. I
found the course challenging but enjoyable and believe it has provided me with the all-
round skills for the junior position you offer. I work well as member of a team, am keen
to develop my skills and to learn new ones, and feel confident that I would bring energy
and enthusiasm to the position. My attached personal data sheet includes the names and
addresses or two referees. I am available for an interview at any time.

Yours sincerely,

Karen Deering

Enclosures
Asrar Bandah

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Asrar Bandah

Interlibrary Loan Services

I- Quantitative measures:
1. Average turnaround time
2. Fill rates

II- Meaningful
1. Provide useful information for service managers
2. Contribute to the evolution into a client-centered service.

III- Customers of interlibrary loan services are


 No longer the captive audiences
 Being empowered to become self-sufficiency

IV- The responsibility of service providers:


 Understanding the service customer need and satisfactions
 Adapting services to meet needs

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