Dodi Faisal

IT Support Engineer (6 years 4 months)

PT BANK OCBC NISP , Tbk

(+62) 8112275327 | dodi.faizal@gmail.com | Bandung, Jawa Barat

Experience

13 years of total experience

Jan 2012 - Present IT Support Engineer

(6 years 4 months) PT BANK OCBC NISP , Tbk | Jawa Barat, Indonesia

Industry Banking / Financial Services

Specialization IT/Computer - Hardware
Role Computer Hardware Engineer
Position Level Staff (non-management & non-supervisor)
Monthly Salary IDR 10,000,000

• Provide hardware regarding a business operations (22 Branch)

• Maintenance all IT devices regarding a business operations
• Talk clients through a series of actions, either via phone, email or by remote, until they’ve
solved a technical issue
• Researching, diagnosing, troubleshooting and identifying solutions to resolve hardware issues
• Follow up with clients to ensure their IT systems/hardware are fully functional after
troubleshooting
• Document technical knowledge in the form of notes and manuals

Mar 2010 - Present MIS Staff

(8 years 2 months) PT Panasonic Gobel Indonesia

Industry Electrical & Electronics

Specialization IT/Computer - Network/System/Database Admin
Role IT Executive/MIS
Position Level Staff (non-management & non-supervisor)
Monthly Salary IDR 7,500,000

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 • Provide information regarding a business operations
• Implementation and continual maintenance of the company information system
• Assist users with system and software functionality and technical issues
• Support Sales, Finances, Services, Inventory, warehouse all area in Indonesia
• IBM AS/400 DB2, SQL Server, Windows 2003 Server

Jul 2007 - Feb 2010 BSS Engineer

(2 years 8 months) PT. Mobile-8 Telecom, Tbk.

Industry Telecommunication
Specialization Engineering - Others
Role Others
Position Level Staff (non-management & non-supervisor)
Monthly Salary IDR 5,400,000

•Support RAN for BTS troubleshooting

•Maintenance, Monitoring and Troubleshooting BSC and BTS
•Perform daily report alarm bts
•Analyze and troubleshoot alarm BTS (Critical, Major, Minor)
•Statistical analysis and network monitoring BSC and BTS performance (Voice/Data)
•Troubleshooting of TT (Trouble Ticket) from NOC and OSS team
•Support for tracing call (voice/data) in MSC/WSS/BSC for analyse call (voice/data) problem
•Support for HLR (Update Prefix, Suplementary function/service of mobile subcriber)

Apr 2005 - May 2007 Technical Support

(2 years 2 months) PT. Bank Permata (Outsource PT.Ponny Express)

Industry Banking / Financial Services

Specialization IT/Computer - Network/System/Database Admin
Role Management
Position Level Fresh Grad / Less than 1 year experience
Monthly Salary IDR 2,800,000

• Monitoring IT infrastructure support (hardware and software) including

preventive maintenance (anti virus protection, warrany renewal), troubleshooting (PCs and
LAN), database server in order to ensure IT infrastructure in all offices are working properly
and effectively.
• Monitor IT system support, including software installation, maintenance
(licensed renewal) and trouble shooting, in order to ensure systems in all offices are working
properly and effectively.
• Monitor support on user management, filing and data management (user ID’s
and passwords, data backup and protection), in order to ensure all systems and data are
working within security standards.
• Develop and maintain continuous relationship with hardware and software
maintenance vendors, in order to ensure reliable supports in case of IT problems and
maintenance.
• Provide internal coaching, mentoring and training to all related users in
Company regarding IT related matters, in order to ensure the transfer of IT knowledge to all
users.

Education

2005 Universitas Komputer Indonesia Bandung

Bachelor's Degree in Engineering (Computer/Telecommunication) | Indonesia

Major Information Technology

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 CGPA 2.89 / 4.0

Languages
Proficiency level: 0 - Poor, 10 - Excellent
Language Spoken Written
English 8 8

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