WELCOMING GUESTS

FIRST IMPRESSION
• Usually the last
• Formed within first 3-5 seconds
 WORD OF MOUTH
• Guests will tell 3 others of a good experience
and 11 others of a bad one
• It(WOM) is more powerful than advertising
• So we should try to make the best first
impression
 IF YOU WERE A GUEST HOW WOULD U
LIKE TO BE WELCOMED …
• Impressive Welcome
– Good Eye – contact
– Smile
– Nod
– Lean in /Move Forward
– Upright Posture
– Relaxed Facial Expression
– Positive Tone of voice
 Good Eye – contact

Shows you are interested

 Smile

Shows you are approachable

 Nod

Shows you understand

 Upright Posture

Shows your confidence

 Relaxed Facial Expression

Shows your calm and understanding

 Positive Tone of voice

Shows you are genuine and Trustworthy

At Every Opportunity Use Guest Name
Ensure Guest Satisfaction