Aim of assignment: This assignment is worth 20 marks and is designed to develop learners’

ability in applying the business and professional writing skills, which is a common practice in
workplace communication.

SCENARIO

You are a supervisor in an estasblised organisation. Your manager has called you to
give the task of discussing repeated tardiness with an employee, Rose. Rose has
frequently been late for work, failed to meet all deadlines, made a lot of mistakes in her
work and the problem has grown worse over the last three weeks. The tardiness and
work quality had affected not only Rose’s performance, but also that of the entire work
team. Your manager has instructed you to put an end to it. The desired result is for
Rose to stop her tardiness behavior and improve her performance.

TASKS:
For this assignment, you need to study the above scenario. Then;
1. Identify the type of letter that is suitable to be prepared based on the given scenario.
2. Prepare a suitable letter by applying the correct type, format and language of the
identified letter.
3. Give reasons / explanation for the type of letter that you have chosen. Where relevant
and appropriate, cite references to material that you have read to support facts /
argument.
4. Your answers must be written in a form of letter maximum of 2 to 3 pages letter,
excluding appendices (if any).

[Total: 20 marks]

1
 Unsatisfactory
Excellent Good Fair Poor Or Max
No response Mark
Criteria Weight
s
4 3 2 1 0
Correct Type & Format 1 Correct type of Correct type of letter. (Either one) Wrong type of letter No letter. 4
letter. Follow most of the Correct format of letter and wrong format.
Format is correct accepted formatting but does not follow Does not follow
and very guidelines and the standard formatting accepted formatting
organised. Follow requested length. guidelines and is over guidelines and is
all the or under requested significantly over or
requirements. length OR under requested
Wrong format of letter length.
but follow some of the
standard formatting
guidelines and the
requested length.

Content 2.5 The purpose of the The purpose of the letter The purpose of the Many details are not in No details. 10
letter is very clear is clearly written. letter is acceptable but a logical or expected
and straight not clearly written. order.
forward.
The rationale of the The rationale of the There is little sense
The rationale of the procedure is also clear, procedure is also not that the writing is
procedure is well- but the structure of the clear and the structure organised.
focused and the letter is not well of the letter is not
structure of the organised. organised.
letter is very well
organised.

Main idea stands The main idea is clear The main idea is There is no clear
out and is but the supporting somewhat clear, but purpose of the letter
supported by information is general there is a need for more and rationale of the
detailed that makes the writing supporting information. procedure.
information. less effective.

2
 Some details are not in There is a seemingly
Details are placed a logical or expected random collection of
in a logical order order, and this distracts information.
and the way they the reader.
are presented
makes the writing
very effective.

Reasons / Explanation 0.75 The reasons / The reasons / The reasons / The reason / No reason / 3
explanations are explanations are explanations are explanation is explanation.
very relevant and relevant but need more acceptable but too irrelevant / wrong.
all the facts given relevant points to simple and not
are very well support the facts given. supported with relevant
supported. points.

Language/ Grammar 0.75 Writer makes no Writer makes one - two Writer makes three - Writer makes more Writer makes more 3
errors in grammar errors in grammar or four errors in grammar than four errors in than five errors in
or spelling that spelling that distract the or spelling that distract grammar or spelling grammar or spelling
distracts the reader reader from the content. the reader from the that distract the reader that distracts the
from the content. content. from the content. reader from the
content.

Total 5 20

3
4