ON-THE-JOB TRAINING

at
JOSE B. LINGAD MEMORIAL REGIONAL HOSPITAL

In Partial Fulfillment of
the Requirements for
Bachelor of Science in Information Technology

Submitted by:
Lawrence G. Licuan

Submitted to:
Ms. Fides Celeste C. Arceo

March 18, 2015

Table of Contents

I. Brief History of the Company…………………………………………………….2-3

II. Summary of the OJT Experience…………………………………………………4-5
III. Assessment of the OJT Program………………………………………………….6-7
IV. Appendices
A. Company brochure and/or pamphlet……………………………………….A-1
B. Copy of the Endorsement Letter……………………………………………B-1
C. Daily Time Record…………………………………………………….C-1–C-2
D. Quarterly Performance Appraisal Forms………………..……….……D-1–D-2
E. Certificate of Completion………………………………………………..….E-1

Page 1 of 15
I. Brief History of the Company

The Jose B. Lingad Memorial Regional Hospital is a level III Tertiary, teaching and
training hospital with 250 authorized beds as mandated by Republic Act No. 6780 year 1990.
The hospital caters to the people of the Region III with the people of Pampanga as its primary
catchment area and the nearby provinces of Bataan, Nueva Ecija, Bulacan, Tarlac, Zambales and
Aurora as its secondary catchment areas.

In 2012, Republic Act No. 10355, “An Act increasing the Bed Capacity of Jose B.
Lingad Memorial General Hospital in San Fernando City, Pampanga from Two Hundred Fifty
(250) to Five Hundred (500). Upgrading its Services and Facilities and Professional Health Care,
Authorizing the Increase of its Medical Personnel and Appropriating Funds therefore” was
signed by President Benigno Simeon C. Aquino.

Jose B. Lingad Memorial Regional Hospital shall continue its quality improvement
program based on the Standards of ISO 9001:2008 in consonance with the Department of Health
Standards which sets policies and standard operating procedures consistent with the Department
of Health (DOH) policies and thrust.

The Jose B. Lingad Memorial Regional Hospital is one of the retained Government
Hospital in Region III of Department of Health, classified as Tertiary Teaching Hospital, with
500 authorized bed capacity with current license Number 03-139-14-500-CP-1.

Page 2 of 15
II. Summary of the OJT Experience

In my first day of training consisted of our OJT supervisor explaining the different

services of JOSE B. LINGAD MEMORIAL REGIONAL HOSPITAL provided by our division.

I’m part of the Total Quality Management Division of JBLMRH. It was our responsibility to

troubleshoot, configure, and sometimes install routers depending on the client. After a brief

refresher course on basic router configuration, they made us practice on spare routers in the

office. During the following days if there was a client that needed a router installation, we were

the ones to apply basic router configuration including assigning the IP address, setting the router

up for remote access, and the basic route to Central Office (CO). After more time, we were

assigned to make connectivity tests called ‘Test OK’ or ‘TOK.’ TOKs’ were ping tests by

remotely accessing the assigned router to the client router to verify connectivity and are

requested by calling our division. Sometimes, if there is no connectivity between the routers, we

will troubleshoot the router so that full connectivity is achieved. We also tested some routers to

confirm that they are in working condition.

The Router Team of Division ESRM is in charge of the configuration, installation, and

troubleshooting of routers. There are different brands of routers that are being used which are

Cisco, Huawei, and Tellabs. Cisco routers were the most easy to use because we were familiar

with using them. Tellabs routers were easy to pick-up because its configuration commands were

similar to Cisco commands. Huawei were the most difficult to understand because the commands

are different from anything else. The most used routers were Cisco and routers can either be

provided by the client or by PLDT. All of us interacted with the clients to provide the needed

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service. The Router Team is also part of company projects and sometimes assists the other

division if they can. They utilize CLI screenshots to email to the clients to prove connectivity.

The employees are assigned to projects and according to those projects they need to deal with

communicating with the clients. Employees with the higher position can assign lower position

employees to certain projects. ESRM has different teams and depending on the project more than

one team can be assigned to it. Teams and divisions work together to provide the best service.

Some higher level employees can make direct hires while others can only make

recommendations.

PLDT can help build a strong career in data communications and network management. The

tasks performed by the OJT required basic networking knowledge. PLDT can also offer

sponsorship for certifications like CCNA and ITIL certifications

The OJT trainees in PLDT are briefed about the company’s services and then assessed on their

knowledge regarding duties that will be assigned to them.

I find it that the PLDT work environment is a good place to work without much restriction about

the personal work space of the employees. The location of the office is easily reached whether

commuting or not. The equipment in use is modern and not outdated and is always in good

working condition. The employees are really helpful when you ask for help. The facilities also

include a canteen, clinic, and basketball court for employee use. In general, I find that PLDT has

a suitable work environment and the facilities are nice to work in.

Page 4 of 15
 Regular duties and responsibilities of an OJT Trainee in PLDT ESRM Division:

 To accept phone calls from our designated work area and perform the

appropriate task for the situation.

 To ensure complete client connectivity by helping troubleshoot client

connections that is currently down.

 To apply basic router configurations before router installation at client

sites.

III. Assessment of the OJT Program

Explaining about personal learning, I have learned and realized that whatever, where ever
you work one always needs to have positive attitude for better performance, this helps to gain
self-confidence. I have learned to be extrovert; communicative to the co-workers, earlier, as I
was a bit introvert being less open communicative with others. I have realized that one should
trust the team members as trust influence your involvement and maintain the creativity within the
team members. While working in team, I also came to realize one factor which maintains the
team chemistry and combined effort is mutual respect among members.

At the work environment, I got a good opportunity to see how people work in team and
how they put their synergized effort for better outcome. I learned from my supervisor that if you
are at work, you should learn to respect client’s time so I learned to be punctual.

I develop strong work ethics from my training, which is very important for an employee,
which also define their interest in their work along with their skills. I also learned to depend on
others, as it is very important for a team member to depend on other team member, to
successfully accomplish assign goal. In my earlier stage of training, I was to extend self-

Page 5 of 15
dependent on towards my work , and as result I tried to do every task without coordinating with
team members others, but later I realized how wrong I was.

At PLDT, I found everyone to be honest, polite along with good work ethics. All my
knowledge that I have learned at class turned out to be managerial tools and now I have learned
to use these tools efficiently and effectively as per requirement.

I believe my experience at PLDT will surely guide me in my future career. I am grateful

and proud to have trained at a very good company and well-known like PLDT.

There are a lot of benefits and advantages that I have acquired when I had my training at
PLDT. The following are the benefits and advantages:

 Gain work experience and transferable skills

 Be able to experience a prospective career path
 Gain practical experience, by applying methods and theories learned in classes
 Network with professionals in my field, for references and future job opportunities
 Develop new skills and refine others
 Gain confidence in my abilities

I believe that life is a learning experience and being able to understand my own strengths
and weaknesses can help me to be a better individual in my future career that I will choose to do.
Knowing myself and what I can do, can help me to understand and overcome my weaknesses.

One of my greatest strengths at work that I possess would be my positive mindset

towards my work. When I am assigned certain task or when I am performing a task, I always
perform with a positive attitude, which boost up my confidence level and increases my
productivity. I think I have always considered about myself is that, I am a human being and no
one is perfect. But I always believe with my positive mindset that one can be nearly perfect, for

Page 6 of 15
which one should be always motivated and interested inconstantly improving one’s skill and
knowledge.

Page 7 of 15
APPENDICE
Company brochure and/or pamphlet

A-1
Copy of Endorsement Letter

B-1
B-2
Daily Time Record

C-1
Quarterly Performance Appraisal Forms

D-1
D-2