Non Technical complaints from customers and action plan

Nature of
Date of Action Status Of the
S.NO Month complaint MONTH WEEK NO Cement Customer details Complaint Observations Time taken to Action plan at plant
taken Complaint
reported settle
1 No Complaints received for the month of April 2017
2
3

Packing Plant Logistic

 Non Technical complaints from customers and action plan
Nature of
Date of Action Status Of the
S.NO Month complaint MONTH WEEK NO Cement Customer details Complaint Observations Time taken to Action plan at plant
taken Complaint
reported settle
1 No Complaints received for the month of May 2017
2
3

Packing Plant Logistic

 Non Technical complaints from customers and action plan
Nature of
Date of Action Status Of the
S.NO Month complaint MONTH WEEK NO Cement Customer details Complaint Observations Time taken to Action plan at plant
taken Complaint
reported settle
1 No Complaints received for the month of June 2017
2
3

Packing Plant Logistic

 Non Technical complaints from customers and action plan
Nature of
Date of Action Status Of the
S.NO Month complaint MONTH WEEK NO Cement Customer details Complaint Observations Time taken to Action plan at plant
taken Complaint
reported settle
1 No Complaints received for the month of July 2017
2
3

Packing Plant Logistic

 Non Technical complaints from customers and action plan
Nature of
Date of Action Status Of the
S.NO Month complaint MONTH WEEK NO Cement Customer details Complaint Observations Time taken to Action plan at plant
taken Complaint
reported settle
1 No Complaints received for the month of Aug 2017
2
3

Packing Plant Logistic

 Non Technical complaints from customers and action plan
Nature of
Date of Action Status Of the
S.NO Month complaint MONTH WEEK NO Cement Customer details Complaint Observations Time taken to Action plan at plant
taken Complaint
reported settle
1 No Complaints received for the month of Sept 2017
2
3

Packing Plant Logistic

 Non Technical complaints from customers and action plan
Date of MONTH WEEK NO Cement Customer details Nature of
S.NO Month complaint Action Status Of the
Complaint Observations Time taken to Action plan at plant
taken Complaint
reported settle
1 No Complaints received for the month of Oct 2017
2
3

Packing Plant Logistic

 Non Technical complaints from customers and action plan
Nature of
Date of Action Status Of the
S.NO Month complaint MONTH WEEK NO Cement Customer details Complaint Observations Time taken to Action plan at plant
taken Complaint
reported settle
1 No Complaints received for the month of Nov2017
2
3

Packing Plant Logistic

 Non Technical complaints from customers and action plan
Nature of
Date of Action Status Of the
S.NO Month complaint MONTH WEEK NO Cement Customer details Complaint Observations Time taken to Action plan at plant
taken Complaint
reported settle
1 No Complaints received for the month of Dec 2017
2
3

Packing Plant Logistic

 Non Technical complaints from customers and action plan
Nature of
Date of Action Status Of the
S.NO Month complaint MONTH WEEK NO Cement Customer details Complaint Observations Time taken to Action plan at plant
taken Complaint
reported settle
1 No Complaints received for the month of Jan 2018
2
3

Packing Plant Logistic

 Non Technical complaints from customers and action plan
Nature of
Date of Action Status Of the
S.NO Month complaint MONTH WEEK NO Cement Customer details Complaint Observations Time taken to Action plan at plant
taken Complaint
reported settle
1 No Complaints received for the month of Feb 2018
2
3

Packing Plant Logistic

 Non Technical complaints from customers and action plan
Nature of
Date of Action taken Status Of the
S.NO Month complaint MONTH WEEK NO Cement Customer details Complaint Observations Time taken to Action plan at plant
Complaint
reported settle

Informed to
water Logistic team given
Transporter
1 March 19.03.2018 March 12 nontrade nellore cement clotted observed by Closed 1 day awarness on covering
for necessary
cement of Truck during rain
action

2
3

Packing Plant Logistic

 Non Technical complaints from customers and acti
Nature of
Date of
S.NO Month complaint MONTH WEEK NO Cement Customer details Complaint Observations
reported
1
2 No Complaints received for the month of April 2018
3

Packing Plant
stomers and action plan
Action taken Status Of the
Time taken to Action plan at plant
Complaint
settle

April 2018

Logistic
 Non Technical complaints from customers and acti
Nature of
Date of
S.NO Month complaint MONTH WEEK NO Cement Customer details Complaint Observations
reported
1
2 No Complaints received for the month of May 2018
3

Packing Plant
stomers and action plan
Action taken Status Of the
Time taken to Action plan at plant
Complaint
settle

May 2018

Logistic
 Non Technical complaints from customers and acti
Nature of
Date of
S.NO Month complaint MONTH WEEK NO Cement Customer details Complaint Observations
reported
1
2 No Complaints received for the month of June 2018
3

Packing Plant
stomers and action plan
Action taken Status Of the
Time taken to Action plan at plant
Complaint
settle

June 2018

Logistic
 Non Technical complaints from customers and acti
Nature of
Date of
S.NO Month complaint MONTH WEEK NO Cement Customer details Complaint Observations
reported
1
2 No Complaints received for the month of July2018
3

Packing Plant
stomers and action plan
Action taken Status Of the
Time taken to Action plan at plant
Complaint
settle

July2018

Logistic
 Non Technical complaints from customers and acti
Nature of
Date of
S.NO Month complaint MONTH WEEK NO Cement Customer details Complaint Observations
reported
1
2 No Complaints received for the month of Aug 2018
3

Packing Plant
stomers and action plan
Action taken Status Of the
Time taken to Action plan at plant
Complaint
settle

Aug 2018

Logistic
 Non Technical complaints from customers and acti
Nature of
Date of
S.NO Month complaint MONTH WEEK NO Cement Customer details Complaint Observations
reported
1
2 No Complaints received for the month of Sep 2018
3

Packing Plant
stomers and action plan
Action taken Status Of the
Time taken to Action plan at plant
Complaint
settle

Sep 2018

Logistic
 Non Technical complaints from customers and acti
Nature of
Date of
S.NO Month complaint MONTH WEEK NO Cement Customer details Complaint Observations
reported
1
2 No Complaints received for the month of Oct 2018
3

Packing Plant
stomers and action plan
Action taken Status Of the
Time taken to Action plan at plant
Complaint
settle

Oct 2018

Logistic
 Non Technical complaints from customers and acti
Nature of
Date of
S.NO Month complaint MONTH WEEK NO Cement Customer details Complaint Observations
reported
1
2 No Complaints received for the month of Nov 2018
3

Packing Plant
stomers and action plan
Action taken Status Of the
Time taken to Action plan at plant
Complaint
settle

Nov 2018

Logistic