Document No: QMS/PR-11

Anusaya Auto Press Parts Pvt. Ltd.

Effective Date: 01.06.2017

Revision No: 01
Procedure for Problem Solving
Revision Date: 16.10.2017

1 PURPOSE : This process ensures that Problem Solving methods are defined to initiate systematic
actions to prevent Non-conformity recurrence

2 SCOPE :-Applicable to all Non-conformity/Problems.

3 PROCESS :

S.No. Activity Responsibility Document/Record

Problem Solving Method :
On detection of various types & scale of problems (New 8D - Problem Resolution
Report , FM / QA / 16,
product development, current manufacturing issues, field Rev No.,Date : 01,
failure, audit findings, in-house rejections, customer rejection CFT Leader 01.06.2017
1.
& any other non-conformity) the Respective Dept. Head
decides containment, interim actions, and related activities
necessary for control of nonconforming outputs.
.
Respective Dept. Head investigates the root cause(s).
Root cause is identified with the help of Why – Why analysis, 8D - Problem Resolution
Report , FM / QA / 16,
2. Brainstorming, Cause& Effect diagram, Lessons learned. CFT Leader
Rev No.,Date : 01,
The investigation normally looks in to resources and process 01.06.2017
and the documented process if applicable.
3. Once the root cause identified, take the action on it to prevent CFT Leader 8D - Problem Resolution
the re-occurrence of then on conformity. After taking the Report , FM / QA / 16,
action, monitor the effectiveness of corrective action. Do the Rev No.,Date : 01,
horizontal deployment in the similar process & product 01.06.2017
(Corrective action impact )
4. The DH takes necessary action to rectify any inadequacy or CFT Leader 8D - Problem Resolution
inappropriate provision for the process, including better Report , FM / QA / 16,
supervision, verification of effectiveness. And to ensure that Rev No.,Date : 01,
the documented process if any, is strictly followed 01.06.2017

5. The corrective action may identify needs for training, up- CFT Leader 8D - Problem Resolution
dation of procedures and work instructions, control plan, Report , FM / QA / 16,
Rev No.,Date : 01,
FMEA wherever applicable. 01.06.2017
6. A record of non-conformities is maintained and the corrective QA Engineer Format
No.:CUSTOMER
action taken in Customer complaint Register. COMPLAINT
REGISTER, FM / QA /
23, Rev No., Date : 01,
01.06.2017

Approved By: Approved By:

Process Owner / DH MR
 Document No: QMS/PR-11
Anusaya Auto Press Parts Pvt. Ltd.
Effective Date: 01.06.2017

Revision No: 01
Procedure for Problem Solving
Revision Date: 16.10.2017

7. A record of non-conformities for Internal-Inprocess rejection Production WEEKLY

Engineer MANUFACTURING
is maintained and the corrective action recorded in inhouse NON CONFORMANCE
complaint register. REPORT, FM / PRD /
27, Rev No., Date : 00,
01.06.2017
8. Nonconformity of QMS is identified in process of Internal MR
system Audit and how to take related corrective actions are Audit Noncompliance
explained in the same procedure. Report NCR, FM/
MR / 06 / 01
9. MR ensures that all-important Corrective actions are MR
discussed in the Management Review Meeting and Management Review
appropriate actions taken as decided upon in the Management Meeting, FM / MR /
Review. 08, Rev No. Date : 01,
01.06.2017
10. If the customer has prescribed the specific processes, tools or HOD Quality
systems, for problem solving, AAPPPL uses it, otherwise take 8D - Problem Resolution
Report , FM / QA / 16,
approval from the customer for any other method. Rev No.,Date : 01,
AAPPPL has identified such customer specific requirement in 01.06.2017
CSR matrix.

5.0 Process Measurement

Sr.
Measurement Type Measurement Indicator Target & UOM Monitoring Frequency
No.
Corrective action completed
1 Effectiveness 100%. Monthly
on time
Repeated NC for same root
2 Efficiency Zero NC Monthly
cause

Revision History

Sr. Revised Revised

Revised Contents Cause of contents
No. Date Article

Approved By: Approved By:

Process Owner / DH MR
 Document No: QMS/PR-11
Anusaya Auto Press Parts Pvt. Ltd.
Effective Date: 01.06.2017

Revision No: 01
Procedure for Problem Solving
Revision Date: 16.10.2017

Approved By: Approved By:

Process Owner / DH MR