Professional Documents
Culture Documents
Long Phan
Leadership, for me, is one’s capability to guide others in accomplishing a common goal
and in turn, make one’s vision into reality. However, leadership is not only limited to this. It
involves fully understanding one’s, as well as others’, emotions, motives, beliefs, values and
actions (Emotional Intelligence). This is important because a leader’s emotions and values drive
their thoughts and behaviours, which affects their overall performance in bringing people
together in achieving a set target. Leaders also need to competently respond to others’ needs and
adjust accordingly to the situation at hand. This obviously links to the Situational Approach
theory, which proposes that leaders be flexible to the subordinates’ degree of competence and
commitment. This is in order to best support their followers to develop themselves and bring
In addition, leaders need to clearly understand and clarify the core values that they
personally believe in and “genuinely express themselves”, as Kouzes and Posner put it. This
means that leaders can make tough calls or important decisions more quickly and decisively if
they stick to their values. This also links to Mumford’s Skills Based Model as values can help
leaders develop their knowledge and experience to effectively problem-solve or make difficult
social judgments. As a result, leaders can demonstrate why their followers can trust them and act
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as an example for others in their organisation, which enhances overall performance. Therefore,
enhance their ability to influence others and make a positive impact on everyone around them.
Analysis of Questionnaires
For the Leadership Trait Questionnaire page, my five highest scoring traits were Friendly,
Outgoing (both 4.67), Sensitive (4.33), Persistent and Diligence (both 4.00). Linking this to
Sociability. Alternatively, using the Big Five Personality Factors, I can be described as Open and
quite Extraverted (though I would describe myself as an Outgoing Introvert). Furthermore, this
also ties with my results for the Leadership Behavior Questionnaire, as I have a high score (42)
for relationship management. For instance, I put 5 (Always) for acting friendly with members of
the group or show concern for the well-being of others. This means I place huge emphasis on
building trust, respect and liking between leaders and followers (LBDQ -XII). I believe this is
quite true as one of my core values are Adventure, so I like to have fun and go with the flow.
Even in difficult situations, I perceive challenges as opportunities to learn and grow (an
Speaking of the Skills Inventory, I had pretty even scores for all three categories - human
skills as the highest (28), followed by conceptual (27) and technical (24). These results mean that
my skills level most closely resemble that of middle-management, according to Katz’s model.
On a similar note, my tasks and relationship management figures are not too dissimilar as well
(45 and 42, respectively). Linking this to Blake and Mouton’s Grid, my leadership skill is most
similar to Team Management - about (8, 7) in my rough estimate. This means that I spread my
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focus equally on organizing work and defining role responsibilities, for instance, as well as
nurturing members of my team (LBDQ - XII). In other words, I am pretty balanced in terms of
leading (vision, motivation, and idea creation) and managing others (order and control).
(Northouse) as I had a 3.33 average for the traits - Articulate, Perceptive and Trustworthy - on
the Trait Questionnaire Response Sheet. This might explain why my technical skills was the
Conscientiousness (Big Five) and Dependability. Taking notes from Harry Kraemer, it’s
important to self-reflect and find true self-confidence, i.e. recognizing one’s strengths and
find a balance on this while working on my forte (be grateful or as Kraemer puts it: genuine
In the video “I knew I could do it,” Captain Sully most noticeably demonstrated technical
skills rather than human or conceptual skills (Katz’s model). He relied on his expertise and 42-
year experience to concentrate on landing the plane and getting everyone out safely. This
obviously links to French and Raven’s bases of social power - particularly Captain Sully’s
legitimate power as the Captain of the Flight 1549 and expert power as an experienced pilot of
The clip can also be analyzed thoroughly by looking at the Emotional Intelligence Model.
It was mentioned that after hearing the loud thumps of the birds hitting the plane engine and
smelling them burn, Captain Sullenberger’s first reaction was disbelief. He knew that the
situation was critical and that he had to act immediately (Self-awareness). However, he
acknowledged that he would have to follow procedures and use his experience (Crystalized
Cognitive Ability - Mumford) to glide the plane and give it sufficient lift to land safely (Self-
management). In the clip, he told his co-pilot that the 1549 was “my-aircraft” - demonstrating his
Captain Sully’s decision to land the aircraft on the Hudson River exemplified his
intelligence (General Cognitive Ability - Mumford) and life experiences as well. When realizing
that it was problematic to land on LaGuardia airport, he calmly came up with Teterboro as an
alternative. However, after assessing the situation, he knew it was not plausible to land there as
well and so opted to land on the Hudson River, just 1 minute after the birds hit.
Linking to the Big Five Personality Theory, Captain Sullenberger can be described as
highly emotionally stable (low neuroticism). Furthermore, he was socially aware of the company
around him. As the chief put it, he was determined (Northouse) on landing the plane safely.
Captain Sully did not think specifically about the passengers, nor did he pray, as there was
someone who “did it for him.” The only announcement he made: “Brace for impact.”
At the end of the video, he mentioned that after the plane had landed, he “had a job to do”
and “had business to attend to.” Being a man of integrity, the Captain commanded and evacuated
everyone out as there was “no knowledge of averting disaster” quite yet. Truly a man to look up
to!
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Scoring
The Leadership Behavior Questionnaire is designed to measure two major
types of leadership behaviors: task and relationship. Score the questionnaire
by doing the following: First, sum the responses on the odd-numbered items.
This is your task score. Second, sum the responses on the even-numbered
items. This is your relationship score.
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Skills lrventory
lnstructions: Read each item carefully and decide whether the item describes
you as a person. lndicate your response to each item by circling one of the f ive
numbers to the right of each item.
Scoring
The skills inventory is designed to measure three broad types of leadership
skills: technical, human, and conceptual. Score the questionnaire by doing
58 LEADERSHTP lTHtORy AND PRACTTCE
the following. First, sum the responses on items '1, 4,7 , 10, 13, and 15. This
is your technical skill score. Second, sum the responses on items 2, 5, 8, 'll,
14 and 17. This is your human skill score. Third, sum the responses on items
3, 6, 9, 12, 1 5, and 1 8. This is your conceptual ski ll score.
Scoring I nterpretation
23-30 High Range
14-22 Moderate Range