Gateshead Council

Parking Enforcement Annual Report 2007/08

October 2008

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Purpose of the Annual Report Under Section 55 of the Road Traffic Regulation Act 1984, as amended by the Traffic Management Act 2004, all English authorities must keep an account of all income and expenditure in designated (i.e. on-street) parking spaces which are in a Civil Enforcement Area, and of their income and expenditure related to their functions as an enforcement authority. Regulations and guidance confirm that in respect of off-street parking places i.e. car parks), the term ‘’income and expenditure as enforcement authorities’’ includes that related to the issue of Penalty Charge Notices. It does not, for example, include pay and display or permit/season ticket income or the direct expenditure relating to collecting that income. This annual report is intended to explain to the public and stakeholders how the service is managed in Gateshead and to provide information regarding its performance. Reporting is an important part of accountability, as the transparency given by regular and consistent reporting helps the public understand and accept Civil Parking Enforcement. This report provides details of Gateshead Council’s parking enforcement arrangements from 02 July 2007 – 31 March 2008.

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Table of Contents
1.0 1.1 1.2 2.0 2.1 2.1.1 2.2 2.2.1 2.2.2 2.2.3 2.2.4 3.0 3.1 3.2 3.3 4.0 4.1 5.0 5.1 5.2 5.3 5.4 5.5 6.0 PARKING CONTROL OBJECTIVES Background Policy Context GATESHEAD PARKING PROFILE Car Parks The Safer Parking Scheme On Street Metered Parking Bays Dedicated Disabled Bays Police Vehicle Only Bays Permit Parking Zones PARKING ENFORCEMENT Parking Enforcement Protocol Implementation Plan Deployment Strategy FINANCIAL PERFORMANCE Parking Services Revenue Budget STATISTICAL PERFORMANCE Off Street Penalty Charge Notices (PCN’s) On Street Penalty Charge Notices Cancellations Payment Stage Challenges and Representations PERFORMANCE INDICATORS APPENDICES A – Month by month breakdown of PCN’s issued in Car Parks B – PCN’s issued by Car Park C – PCN’s issued in Council Car Parks by Contraventions D – Month by month breakdown of PCN’s issued in On-street E – PCN’s issued for On-street Parking Contraventions F – Month by month breakdown of PCN’s cancelled G – PCN’s cancelled as a percentage of the number issued H – PCN Payments by Stage p4 p4 p4 p6 p6 p9 p10 p10 p10 p10 p11 p14 p14 p15 p16 p17

p20 p20 p20 p20 p21 p21 p22

p25 p27 p29 p31 p33 p35 p37 p39

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1.0 1.1

PARKING CONTROL OBJECTIVES Background

Primary legislation set out in the Traffic Management Act 2004 imposes a new statutory duty on all local traffic authorities to manage their highway network so as to achieve, as far as reasonably practicable and taking into account their other duties and responsibilities, the expeditious movement of traffic on their highways (i.e. both pedestrian and vehicular). An efficient, proactive enforcement regime to combat inconsiderate parking is seen as an essential element in fulfilling this duty. The 1991 Road Traffic Act provided for local authorities to apply for powers to decriminalise parking offences. These powers allowed local authorities to take over the responsibility for enforcing parking restrictions from the Police and to retain the income received from the penalties to fund their enforcement activities. Under this legislation, offences are decriminalised, so that a Penalty Charge Notice (PCN) is a charge to the Council not a fine payable to the Police or a Magistrates Court. Other highway offences, which can give rise to endorsement of a licence remain a criminal offence and continue to be enforced by Northumbria Police i.e. dangerous parking, obstruction. The main advantages of local authority enforcement of regulations are as follows: • Effective implementation of parking policies seeking improved traffic flow, better management of traffic levels, fewer accidents, a fairer distribution of parking spaces and more pleasant streets. Better monitoring of the effectiveness and value of regulations Ability of local authorities to use the revenue from charges to fund enforcement with any surplus used for improving off-street parking or other transport related measures.

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1.2

Policy Context

The District Annexe for Gateshead of the Local Transport Plan states with respect to parking that: "Gateshead Council will control on and off-street parking to support the economic viability of the Borough, regeneration initiatives and reduce the adverse environmental impacts of car travel." The introduction of DPE is in line with the vision for transport as outlined in the Gateshead Community Strategy and Towards 2010 and embodied in the Gateshead Transport Strategy Statement: ‘Local people and businesses who have easy access to integrated, safe and affordable transport which supports economic growth and balances the needs of all users in a responsible way.’
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The Gateshead Transport Strategy Statement brings together the main themes of the LTP together with other transport related strategies in a single summary document for Gateshead. This recognises the importance of: • • • Resolving localised parking problems, particularly where demand for parking is greater than supply due to commuter parking or high levels of car ownership; Identifying ways of reducing the problems of parked vehicles obstructing pavements; Effective management of car parking, including appropriate levels of charging in Gateshead town centre and other important locations throughout the Borough

The council’s policy acknowledges that parking contributes significantly to many of the problems it seeks to address such as delays to public transport, junction safety and safety around schools.

The Council’s parking control objectives are to: • • • • • • • • • Minimise the use of vehicles in the busiest and congested areas at what experience and research shows to be the most appropriate times; At the same time provide sufficient short-stay parking facilities to support shops/ commercial organisations and leisure activities thereby underpinning social and economic life; Reduce the risk of accidents; Safeguard the needs and requirements of residents, businesses/ organisations and visitors; Improve traffic conditions; Encourage the use of public transport; Preserve and improve the infrastructure and the general environment; Increase and improve pedestrian and cyclist mobility; Regulate and control parking both on and off street.

Parking operations will contribute towards these objectives by providing: • • • • On and off street enforcement by patrolling permitted and restricted areas together with the Council’s off street car parks and parking places and issuing PCNs in regard to contraventions observed; Management and administration of suspensions/ dispensations; Ongoing checking of (1) adequacy of signs and markings; and (2) possible and actual faulty Pay & Display machines/ meters (P&Ds); Permit parking schemes.

Such operations will embrace the following activities: • • • The issue and serving by Civil Enforcement Officers of warning notices (where applicable) and/or PCNs where vehicles are observed to be parking in contravention of the regulations – both on and off street; Reporting inadequacies of and/or damage to signs and markings; Suspension procedures for P&Ds/ bays.
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2.0 2.1 •

GATESHEAD’S PARKING PROFILE Car Parks Back Durham Road Car Park, Birtley Free car park. No annual permits applicable. Car park marked out in bays with designated disabled bays. Back Harraton Terrace Car Park, Birtley Free car park. No annual permits applicable. No markings or dedicated disabled bays. Back Walker Terrace/Back Regent Terrace Car Park, Gateshead Permit Holders only Monday – Friday 8.00am to 6pm. Charges apply on Saturday and Sunday. Car park marked out in bays. No designated disabled bays. Baltic Car Park, Gateshead Charges apply 8.00am to 9.00pm all days. Annual permit scheme in operation. Car park marked out in bays with designated disabled bays. Blaydon Shopping Precinct Car Park, Blaydon Free car park. No annual permits applicable. Car park marked out in bays with designated disabled bays. Church Street Car Park, Gateshead Charges apply 8.00am to 9.00pm all days. Annual permit scheme in operation. Car park marked out in bays with designated disabled and motorcycle bays. Claremont Street Car Park, Gateshead Free car park. No annual permits applicable. Car park marked out in bays with no designated disabled bays. Coach Park, Gateshead Charges apply 8.00am to 9.00pm all days. Only coaches are eligible to park in this car park. Computer House, High Street, Gateshead Permit Holders only Monday – Friday 8.00am to 6pm. Free car park Saturday and Sunday. Car park marked out in bays. No designated disabled bays. Cromwell Place Car Park, Winlaton Free car park. No annual permits applicable. Car park marked out in bays with designated disabled bays. Cross Keys Lane Car Park, Low Fell Free car park. No annual permits applicable. Car park marked out in bays with designated disabled bays.

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Felling Metro Car Park, Felling Charges apply 7.00am to 8.00pm all days. Car park marked out in bays with designated disabled bays. Felling Shopping Precinct – Victoria Square Car Park, Felling Free car park. No annual permits applicable. Car park marked out in bays with designated disabled bays. Fewster Square – Meresyde Car Park, Leam Lane Free car park. No annual permits applicable. Car park marked out in bays with designated disabled bays. Fewster Square – Whinbrooke Car Park, Leam Lane Free car park. No annual permits applicable. Car park marked out in bays with designated disabled bays. Garden Street Car Park, Gateshead Charges apply 8.00am to 9.00pm all days. Annual permit scheme in operation. Car park marked out in bays with designated disabled bays. Gateshead Leisure Centre Car Park, Gateshead Free car park. No annual permits applicable. Car park marked out in bays with designated disabled bays. Heworth North Car Park, Heworth Charges apply 7.00am to 8.00pm all days. Annual permit scheme in operation. Car park marked out in bays with designated disabled bays. Heworth South Car Park, Heworth Charges apply 7.00am to 8.00pm all days. Car park marked out in bays with designated disabled bays. High Street Car Park, Felling Free car park. No annual permits applicable. No markings or dedicated disabled bays. Hilda House Car Park, Gateshead Permit Holders only Monday – Friday 8.00am to 6pm. Free car park Saturday and Sunday. Car park marked out in bays with designated disabled bays. Lowery’s Lane Car Park, Low Fell Free car park. No annual permits applicable. Car park marked out in bays with designated disabled bays. Mill Road Car Park, Gateshead Charges apply 8.00am to 9.00pm all days. Annual permit scheme in operation. Car park marked out in bays with designated disabled bays.

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Multi-storey Car Park, West Street, Gateshead Charges apply 8.00am to 6.00pm Monday to Saturday. Car park marked out in bays with designated disabled bays. Pipewellgate Car Park, Gateshead Charges apply 8.00am to 9.00pm all days. Annual permit scheme in operation. Car park marked out in bays with designated disabled bays. Prince Consort Road Car Park, Gateshead Free car park. No annual permits applicable. Car park marked out in bays with designated disabled and motorcycle bays. Ravensworth Road Car Park, Dunston Free car park. No annual permits applicable. Car park marked out in bays with designated disabled bays. Regent Court Car Park, Gateshead Charges apply 8.00am to 6.00pm all days. Annual permit scheme in operation. Car park marked out in bays with designated disabled and motorcycle bays. Ryton RFC Car Park, Ryton Free car park. No annual permits applicable. Car park marked out in bays with no designated disabled bays. South Shore Road Car Park, Gateshead Charges apply 8.00am to 9.00pm all days. Annual permit scheme in operation. Car park marked out in bays with designated disabled and motorcycle bays. St Bede’s Drive Car Park, Gateshead Permit Holders only Monday – Friday 8.00am to 6pm. Free car park Saturday and Sunday. Car park marked out in bays. No designated disabled bays. Sunderland Road Car Park, Gateshead Free car park. No annual permits applicable. No markings or dedicated disabled bays. Swalwell Bank Car Park, Swalwell Free car park. No annual permits applicable. Car park marked out in bays with no designated disabled bays. Swinburne Street Car Park, Gateshead Charges apply 8.00am to 6.00pm all days. Annual permit scheme in operation. Car park marked out in bays with designated disabled bays. Town Hall Car Park, Gateshead Charges apply 8.00am to 6.00pm all days. Annual permit scheme in operation. Car park marked out in bays with designated disabled bays.

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Whickham Shopping Precinct Car Park (East), Whickham Free car park. No annual permits applicable. Car park marked out in bays with designated disabled bays. Whickham Shopping Precinct Car Park (West), Whickham Free car park. No annual permits applicable. Car park marked out in bays with no designated disabled bays. Winlaton Central Car Park, Winlaton Free car park. No annual permits applicable. Car park marked out in bays with no designated disabled bays. Wrekenton Centre Car Park, Wrekenton Free car park. No annual permits applicable. Car park marked out in bays with designated disabled bays.

2.1.1 The Safer Parking Scheme The Safer Parking Scheme is managed by the British Parking Association in conjunction with the Association of Chief Police Officers. The scheme was introduced by the Government in order to promote safe and secure parking facilities all over the country. High security standards reduce the fear and perception of crime. To be awarded a 'Park Mark' car parks are independently judged to have achieved high standards of security. Owners and operators must meet a stringent set of standards, including good design and management and provide an effective level of security patrols, good lighting and help points. Over 1120 car parks in the UK currently hold Park Mark status and operators as well as users have seen the benefits of increased security within car parks. In recognition of our investment in security, Gateshead Council is proud to be the holder of seven of these prestigious awards. The public car parks that have achieved the Park Mark Award are: • • • • • • Baltic Car Park, Gateshead Quays Church Street Car Park, Gateshead Quays Swinburne Street Car Park, Gateshead Heworth North (Long Stay) Car Park, Heworth Back Durham Road (North) Car Park, Birtley Wrekenton Centre Car Park, Wrekenton

The private car park that has achieved the Park Mark Award is: • Civic Centre Car Park, Gateshead

Gateshead Council will continue to strive to ensure that all public car parks in the Borough are brought up to the standards set out in the Park Mark Safer Parking scheme.
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2.2

On Street

On street enforcement is carried out in all areas where Traffic Regulation Orders (TROs) exist. There are 103km of waiting restriction in the authority’s area

2.2.1 Metered Parking Bays are in operation on the following streets within the borough: • • • • • • • High Street, Gateshead – operating 08:30 – 17:30 Monday to Saturday Hudson Street, Gateshead – operating 08:30 – 17:30 Monday to Friday Lambton Street, Gateshead – operating 08:00 – 18:00 All days Nelson Street, Gateshead – operating 08:00 – 18:00 All days Swinburne Place, Gateshead – operating 08:00 – 18:00 All days Swinburne Street, Gateshead – operating 08:00 – 18:00 All days Walker Terrace, Gateshead – operating 08:30 – 17:30 Monday to Saturday

This is not a definitive list, as additional streets will be added in the future in accordance with the Council’s parking strategy.

2.2.2 Dedicated Disabled Bays are in operation on the following streets within the borough: • • • • • • • • • • • • •

Durham Road, Low Fell Ellison Street, Gateshead Front Street, Whickham Galloping Green Road, Wrekenton Gladstone Terrace, Gateshead Jackson Street, Gateshead Longrigg Lane, Leam Lane Performance Square Access Road, Gateshead Service areas to the west of Leam Lane South Shore Road, Gateshead St. Mary’s Square Loop Road, Gateshead Stirling Lane, Rowlands Gill West Street, Gateshead Worchester Green Access Road, Gateshead

All the bays operate 24 hours. This is not a definitive list, as additional bays will be added in the future in accordance with the Council’s parking strategy.

2.2.3 Police Vehicle Only Bays are in operation on the following street within the borough: • Warwick Street, Gateshead

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2.2.4 Permit Parking Zones are in operation on the following streets within the borough: • Zone A – Church Chare, Whickham Hours of operation = All day, every day Streets included: Church Chare • Zone B – Duckpool Lane, Whickham Hours of operation = All day, every day Streets included: Duckpool Lane • Zone C – Queen Elizabeth Avenue Area Hours of operation = Mon – Fri, 9.00am – 6.00pm Streets included: Charnwood Gardens Windy Nook Road Queen Elizabeth Avenue Southend Road • Zone D – Bewick Road, Gateshead Hours of operation = Mon – Fri, 9.00am – 10.00am, 2.00pm - 3.00pm Streets included: Bewick Road Zone E – Coburg Street, Gateshead Hours of operation = Mon – Fri, 9.00am – 6.00pm Streets included: Coburg Street • Zone F – Denmark Street, Gateshead Hours of operation = Mon – Fri, 9.00am – 6.00pm Streets included: Denmark Street • Zone G – Denmark Street, Gateshead Hours of operation = Mon – Fri, 9.00am – 6.00pm Property included: O/S 26 Denmark Street only (one permit only issued for this zone) • Zone H – Ely Street, Gateshead Hours of operation = Mon – Fri, 9.00am – 6.00pm Streets included: Ely Street

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Zone J – Worcester Green Area Hours of operation = Mon – Fri, 9.00am – 6.00pm Streets included: Worcester Green Peterborough Close Chichester Close

Zone K – Gateshead Leisure Centre Area Hours of operation = Mon – Fri, 9.00am – 6.00pm Streets included: Alexandra Road St Albans Terrace

Zone L – Villa Place, Gateshead Hours of operation = Mon – Fri, 9.00am – 6.00pm Streets included: Villa Place

Zone M – Low Heworth Lane Area Hours of operation = Mon – Fri, 9.00am – 6.00pm Streets included: Low Heworth Lane Netherfarm Road

Zone N – Sunderland Road Area Hours of operation = Mon – Fri, 9.00am – 6.00pm Streets included: Ridley Terrace Stowell Terrace The Bungalows St Mary’s Terrace

Zone O – Sunderland Road Villas, Heworth Hours of operation = Mon – Fri, 9.00am – 6.00pm Streets included: Sunderland Road Villas

Zone P – The Drive, Heworth Hours of operation = Mon – Fri, 9.00am – 6.00pm Streets included: The Drive

Zone Q – Affleck Street, Gateshead Hours of operation = Mon – Fri, 9.00am – 6.00pm Streets included: Affleck Street

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Zone R – Clement Street, Low Fell Hours of operation = Mon – Fri, 9.00am – 6.00pm Streets included: Clement Street

Zone T – Stephenson Terrace, Felling Hours of operation = Mon – Fri, 9.00am – 6.00pm Streets included: Stephenson Terrace

This is not a definitive list, as additional zones will be added in the future in accordance with the Council’s parking strategy.

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3.0

PARKING ENFORCEMENT

The enforcement operation is carried out by Parking Attendants (PA’s). Through an examination of the factors that provided the greatest long-term benefits in terms of quality of service, the Council chose to commence DPE using an internal enforcement/internal notice processing system. The Parking enforcement element of the function is another integrated component of the Neighbourhood Warden Service, benefiting from the strong links that the service has with key strategic partners such as the police, The Gateshead Housing Company and Nexus. A dedicated first-line manager has been introduced although the new element shares overall service and operational management arrangements. This builds on the principle of developing a mutually supporting neighbourhood warden service with a particular emphasis on community safety. Key operational support to parking enforcement is provided by the service’s Operations Centre at Shearlegs Road Depot, which operates 24 hours 7 days a week. This facility also offers potential for future traffic enforcement using CCTV systems. In order to reduce the risk of the authority being unable to achieve financial sustainability in providing a quality enforcement service in the first two years, it is proposed that an interim scheme be considered as an initial phase. The interim scheme, throughout the first year, is based on a reduced number of PA’s being deployed relative to the ultimate enforcement resource. This reflects the fact that it will take some time to develop an effective enforcement strategy as compliance levels will fluctuate from area to area once the scheme matures and becomes respected. The interim option is intended as a short-term scheme over the first 18 - 24 months of operation and once initial operational issues have been resolved the system will migrate towards the full operation. The Parking Services Team is jointly funded from monies generated by DPE and existing funding generated by charged off-street car parks, on-street Pay & Display and resident parking schemes. To reflect the reduced number of PA’s operating in the two years, the Notice Processing element of the staff will not be fully staffed during the two year’s of operation. The additional employees will be phased in over a period of 18 - 24 months depending on workload.

3.1

Enforcement Protocol

The Council is committed to being transparent about its parking and enforcement activity for which it is accountable. It has therefore produced the following documents which are free to read or download on the Council website www.gateshead.gov.uk.

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Gateshead Parking Strategy: This outlines the policy framework for the operation of CPE and defines the role of parking in the overall transport and regeneration strategies of the Council. Parking Services Procedures: This manual provides a detailed but ‘user-friendly’ guide describing the daily tasks needed by the Council to administer all the activities associated with operating a CPE regime. Gateshead’s Enforcement Guidance: This is a dynamic reference document, produced predominantly for the Notice Processing team within Parking Services and covering the majority of circumstances that regularly occur in letters, representations or appeals to the Adjudicator. It is not intended to be a guide to processing Penalty Charge Notices, nor to replace knowledge of the regulations and Council’s policies and practices, but to provide a reference manual for common situations that arise in letters, representations and appeals. For ease of use, categories have been listed in alphabetical order. Gateshead Council is currently in discussion with other Local Authorities in the North East Region to try and develop regional policies with respect to how their enforcement duties are undertaken. This is intended to promote consistency of process as well as clarity and transparency as all councils will work to an agreed set of policy and operational guidelines. This approach will result in greater public understanding of and confidence in the enforcement processes, it will also move towards compliance with the aspirations of both the TPT and the Local Government Ombudsman. Parking Charter: This is a public declaration of Gateshead Council’s commitment to provide an effective, safe and friendly parking service

3.2

Implementation Plan

The Council felt it was essential to make the public aware of the implications of Decriminalisation in Gateshead prior to its commencement and within the first few months of operation. An extensive media campaign commenced in December 2006, the principle objective of which was to advise and prepare motorists for the forthcoming changes, to offer advice on where and how to park legally, and to encourage the use of other modes of transport. The media campaign included sizeable articles in the local newspapers and Council News, which is distributed free of charge to all households in Gateshead and the preparation of a Glove box guide ‘How NOT to get a parking ticket’. This was available in free of charge from Civic Building receptions, Libraries, etc. or posted out on request. The booklet proved extremely popular, with 20,000 being printed and distributed. Many of these in the months leading up to and the 3 – 4 months after implementation. Following implementation on the 02 July 2007, the Council took the decision, not to issue any PCN’s for on-street parking contraventions during July. Instead Warning Notices were issued, to give drivers further notification of the forthcoming changes in the enforcement regime.

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3.3

Deployment Strategy

Staff deployment is undertaken in shifts using a system of “beats” to cover areas where enforcement is carried out. A deployment strategy for the Civil Enforcement Officers has been established to achieve a certain frequency of patrol to the varying types of restrictions and permitted parking places. CEO’s are on duty throughout controlled hours, as applied to the various zones within the borough, plus certain other hours outside of normal controlled hours, as needs dictate. The routine hours of the on-street operation are Monday to Saturday 07:30 – 18:30, with a reduced evening resource operating between 18:30 and midnight; Sunday will be 9:30 – 18:00. The routine hours of the off-street operation are Monday to Saturday 07:00 – 20:00 and Sunday 10:00 – 18:00. These hours of operation are regularly adjusted to provide an effective, proactive enforcement strategy for both on-street and offstreet operations.

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4.0

FINANCIAL PERFORMANCE (02 July 2007 – 31 March 2008)

The financial operation of a DPE system is broken down into two distinct elements namely costs (expenditure) and income (revenue). The balance of these two elements identifies whether the scheme will be sustainable in the medium to long term. Costs are broken down into three areas: • • • Capital Expenditure – Fixed elements irrespective of size and design. These include scheme design (SPA, Contracts, etc), media campaign, streetworks. Revenue Expenditure – Fixed elements irrespective of size and design. These include enforcement software maintenance, printing, Adjudication Service, DVLA tracing charges. Revenue Expenditure – Variable elements depending upon the size and design. These include Notice Processing and Parking Attendant costs.

The Capital set up costs, which included all Capital Expenditure and most fixed elements of Revenue Expenditure, was £266,266, which was a direct cost to the council. The initial set up costs of the Service was derived from capital resources allocated through the Local Transport Plan. The actual set up costs exceeded the budgeted estimate of £218,000 as the council had to make further amendments to statutory documentation and materials during March 2008 in line with new legislation which came into force on the 31 March 2008. Part 6 of the Traffic Management Act 2004 introduced Civil Parking Enforcement that is designed to create a more reasonable transparent and proportionate system of parking enforcement that is applied consistently across the country. The main changes between Decriminalised Parking Enforcement and Civil Parking Enforcement (CPE) are detailed on the Council website www.gateshead.gov.uk . The success of CPE depends on the dedication and quality of the staff that deliver it. It is essential to give staff at all levels the skills and training to do their jobs effectively if the service is to command public confidence and respect. Prior to commencing enforcement in July 2007, all staff involved in the enforcement and Notice Processing of parking contraventions undertook training and attained the BTEC Level 2 Qualification in Parking Enforcement. During March 2008, all staff in the enforcement and Notice Processing teams undertook supplementary training in the new powers and implications of the new legislation. In order to increase efficiency and improve the customer services, the Council also commissioned an independent parking consultant, Alpha Parking, to carry out a ‘health check’ of its parking operation in the run-up to the Council assuming the new powers. Some comments from the report: ‘’First impressions of the Gateshead parking operation are very good. The overall structure is small but designed to provide a first class service and it is particularly impressive to see the important aspects of traffic orders and blue badges brought under the parking section umbrella. In our view, every local authority parking operation should be set up on similar lines.
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Individuals within the parking team appear well motivated and prepared for the implementation of TMA.’’ ‘’Gateshead are to be commended in bring the administration of the Blue Badge scheme under the Parking Service where there is synergy with operation and enforcement. This is a positive initiative, which other authorities could learn from.’’

4.1

Parking Services Revenue Budget

In accordance with the legislation, this does not include P&D Income from Car Parks. Table 1 gives a breakdown of the Parking Budgets and year end outtun. Table 1: Parking Account (02 July 2007 - 31 March 2008)
pursuant to s.55 of the Road Traffic Regulation Act 1984 (as amended)

ITEM Income Penalty Charges (On-street Contraventions) Penalty Charges (Off-street Contraventions) Pay & Display / Meters (On-street only) Residents' & Visitors' Permits Other non-PCN income Total Income Expenditure NPAS (now TPT) TEC (Northampton CC) DPE Salary Costs PA Uniforms, Hand-held Computers, Printers Transportation Security/Cash Collection (Private Contractor) DVLA Total expenditure Surplus / (Deficit)

£

157,319 111,222 55,180 (Inclusive of £15k contribution from 22,902 NHS Trust) 6,122 352,745

£5,719 funded from Capital budget 0 this period* 0 303,255 18,700 11,466 28,370 £437 funded from Capital budget 0 this period* 361,791 -9,046
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* To assist the financial management of the service in the initial 9 month period of operation, these costs were derived from capital resources allocated through the Local Transport Plan. In future, TPT and DVLA cost will be charged to the Parking Revenue Account.

The deficit of £9,046 was funded from other Council parking revenue resources.

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5.0 5.1

STATISTICAL PERFORMANCE (02 July 2007 – 31 March 2008) Off Street Penalty Charge Notices (PCNs)

A total of 3,687 PCN’s were issued within Gateshead Council managed car parks in the period 02 July 2007 – 31 March 2008) In the first three months of operation, staff undertaking the parking enforcement operation were not fully resourced. The Council were committed to ensuring that we delivered a much more visible parking enforcement deterrent on-street than was previously offered by the Police. As such, when developing the initial deployment strategy we allocated less priority to the car parks. Appendix A gives the month by month breakdown of PCN’s issued in Off-street locations. Appendix B gives a full car park by car park breakdown. Appendix C provides information about the reasons for the issue of a PCN.

5.2

On Street Penalty Charge Notices (PCNs)

A total of 5,364 PCN’s were issued in the period 02 July 2007 – 31 March 2008) in respect of on-street offences. Similar to the Off-street situation, but possibly for different reasons, the graph in appendix D shows a marked increase in the number of PCN’s issued from October 2007. Whilst the reduced number of enforcement officers in the first few months was a contributory factor, the levels of parking compliance in certain areas did fluctuate considerably once effective enforcement action was carried out. It took 3 months to develop an effective deployment strategy that ensured that those areas that experience the greatest levels of abuse were monitored efficiently. Close to 40% of the PCNs concerned the contravention of waiting or loading restrictions Appendix D gives the month by month breakdown of PCN’s issued in on-street locations. Appendix E provides information about the reasons for the issue of a PCN.

5.3

Cancellations

11% of all issued PCN’s were cancelled in the period 02 July 2007 – 31 March 2008). Of these, the single biggest reason for cancellation was that a valid pay and display ticket had been produced where the one in the vehicle could not be clearly seen. Appendix F gives an absolute month by month breakdown of PCN’s cancelled.

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Appendix G gives a breakdown of PCN’s cancelled, shown as a percentage of the PCNs issued, per month.

5.4

Payment Stage

The Parking Services Procedures Document referred to in paragraph 3.1 above provides an overview of parking penalty enforcement from the issue of a PCN to closing the case. This explains the various stages involved in the Notice Processing and its impact on the penalty charge amount. Due to the limited time that the service has been operating and the legislative timeline that must be followed when processing a penalty charge, this information is of limited benefit. It does give an indication however of the number of PCN’s that are paid at the Discounted Rate (50%) and it will be interesting to see if this trend continues in future years. Appendix H gives a graphical representation of PCN payments by stage.

5.5

Challenges, Representations and Appeals

A Challenge is an informal objection to the Council about the issue of a PCN received before the issue of the Notice to Owner (formal notice of the debt). A Representation is a formal challenge (after the issue of the Notice to Owner) in accordance with the 1991 Road Traffic Act to the issue of a PCN. Only when a Representation is rejected may a motorist appeal to the National Parking Adjudication Service (now the Traffic Penalty Tribunal) for an independent decision. The grounds upon which a Representation may be made are limited by law but any Representations or Challenges that are received will be considered fully, reasonably and in accordance with the Council’s appeal protocols. Of the 9,051 PCNs issued for parking contraventions in On-street and Off-street locations in Gateshead during 02 July 2007 – 31 March 2008, only 8 had reached the point of an appeal before NPAS by the 31 March 2008. 4 of the appeals were dismissed by NPAS, with the adjudicator deciding in favour of the Council. The Council chose not to contest 3 of the cases, as further evidence was presented to NPAS that was not available at the time that the appellant’s Representation was considered by the Council. If this information had been submitted with the Representation, it is likely that the Council would have cancelled the PCN at that stage. NPAS allowed 1 of the appeal, with the adjudicator deciding in favour of the appellant.

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6.0

PERFORMANCE INDICATORS (02 July 2007 – 31 March 2008)

The indicators of success should be based on measurements of the effectiveness of enforcement as a deterrent and the efficiency and the application of the processes. Due to the limited time that the service has been operational however and bearing in mind that both the enforcement and Notice Processing teams were not fully resourced until the end of January 2008, the only measure of performance available is the number of PCNs issued by PA shift. This information is indicated in the table and graph below.

PCNs Week Commencing Monday Week Commencing Monday Week Commencing Monday Week Commencing Monday Week Commencing Monday Week Commencing Monday Week Commencing Monday Week Commencing Monday Week Commencing Monday Week Commencing Monday Week Commencing Monday Week Commencing Monday Week Commencing Monday Week Commencing Monday Week Commencing Monday Week Commencing Monday Week Commencing Monday Week Commencing Monday Week Commencing Monday Week Commencing Monday Week Commencing Monday Week Commencing Monday Week Commencing Monday Week Commencing Monday Week Commencing Monday Week Commencing Monday Week Commencing Monday Week Commencing Monday Week Commencing Monday Week Commencing Monday Week Commencing Monday Week Commencing Monday Week Commencing Monday Week Commencing Monday Week Commencing Monday Week Commencing Monday Week Commencing Monday Week Commencing Monday Week Commencing Monday 2-Jul-07 9-Jul-07 16-Jul-07 23-Jul-07 30-Jul-07 6-Aug-07 13-Aug-07 20-Aug-07 27-Aug-07 3-Sep-07 10-Sep-07 17-Sep-07 24-Sep-07 1-Oct-07 8-Oct-07 15-Oct-07 22-Oct-07 29-Oct-07 5-Nov-07 12-Nov-07 19-Nov-07 26-Nov-07 3-Dec-07 10-Dec-07 17-Dec-07 24-Dec-07 31-Dec-07 7-Jan-08 14-Jan-08 21-Jan-08 28-Jan-08 4-Feb-08 11-Feb-08 18-Feb-08 25-Feb-08 03-Mar-08 10-Mar-08 17-Mar-08 24-Mar-08 8-Jul-07 15-Jul-07 22-Jul-07 29-Jul-07 5-Aug-07 12-Aug-07 19-Aug-07 26-Aug-07 2-Sep-07 9-Sep-07 16-Sep-07 23-Sep-07 30-Sep-07 7-Oct-07 14-Oct-07 21-Oct-07 28-Oct-07 4-Nov-07 11-Nov-07 18-Nov-07 25-Nov-07 2-Dec-07 9-Dec-07 16-Dec-07 23-Dec-07 30-Dec-07 6-Jan-08 13-Jan-08 20-Jan-08 27-Jan-08 3-Feb-08 10-Feb-08 17-Feb-08 24-Feb-08 02-Mar-08 09-Mar-08 16-Mar-08 23-Mar-08 30-Mar-08

PA Shifts available PCN Issue per in that week PA Shift 62 42 1.5 123 26 4.7 131 41 3.2 125 41 3.0 66 45 1.5 53 36 1.5 80 20 4.0 114 25 4.6 127 26 4.9 155 36 4.3 224 40 5.6 245 41 6.0 148 35 4.2 183 33 5.5 304 54 5.6 410 56 7.3 269 53 5.1 344 62 5.5 326 61 5.3 279 52 5.4 270 51 5.3 320 50 6.4 333 54 6.2 423 52 8.1 351 49 7.2 203 34 6.0 219 37 5.9 280 51 5.5 291 57 5.1 323 59 5.5 308 56 5.5 394 53 7.4 264 40 6.6 256 40 6.4 380 65 5.8 393 59 6.7 272 53.5 5.1 319 52.5 6.1 353 54 6.5

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0.0

1.0

2.0

3.0

4.0

5.0

6.0

7.0

8.0

9.0

Average PCN Issue by PA/Shift per Week

Dates below are week commencing dates (initial weeks are warning notices only)

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06/0 8/ 13/0 2007 8/20 07 20/0 8 27/0 /2007 8/ 03/0 2007 9/ 10/0 2007 9/ 17/0 2007 9/20 07 24/0 9 01/1 /2007 0/ 08/1 2007 0/20 07 15/1 0/ 22/1 2007 0/ 29/1 2007 0/20 07 05/1 1/ 12/1 2007 1/ 19/1 2007 1/20 07 26/1 1 03/1 /2007 2/20 07 10/1 2/ 17/1 2007 2/ 24/1 2007 2/ 31/1 2007 2/ 07/0 2007 1/20 08 14/0 1/ 21/0 2008 1/20 08 28/0 1/ 04/0 2008 2/ 11/0 2008 2 18/0 /2008 2/ 25/0 2008 2/20 08 03/0 3/ 10/0 2008 3/ 17/0 2008 3/20 08 24/0 3/20 08

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Appendix A – PCNs issued in the Council’s car parks

PCNs issued in the Council's car parks
700 600 500 400
334 587 565 525 491 492 555

300 200
1 33

100 0
A ugust September Octo ber No vember December January February M arch

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Appendix B – PCNs issued by car park

Car Park Back Walker Terrace Baltic BirtleySwimming Pool Church Street Coach Park (The Sage Gateshead) Computer House Felling Metro Fewster Square (Meresyde) Garden Street Gateshead Leisure Centre Heworth Metro North Heworth Metro South Mill Road Multi Storey (West Street) Pipewellgate Prince Consort Road Regent Court South Shore Road Swinburne Street The Sage Gateshead Town Hall

PCNs issued 50 665 3 179 19 6 66 5 20 140 284 215 639 102 21 159 265 131 390 129 319

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Appendix C – PCNs issued in the Council’s car parks by contravention

Contravention code and description 70 - Parked in loading area 81 - Parked in restricted area 82 - Overstay ticket expiry 83 - No valid ticket displayed 84 - Making additional payment 85 - In permit section without permit 86 - Parked outside marked bay 87 - In disabled bay without badge 89 - Exceeding height/weight limit 91 - Wrong class of vehicle

Number of PCNs 2 1 999 1698 1 387 427 130 2 41

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Appendix D – On-street PCNs issued by month

On-street PCNs issued by month
1000
924

900
823

861 785

800 700 600 500 400 300 200 100 0
A ugust September 1 93 463

765

650

Octo ber

No vember

December

January

February

M arch

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Appendix E – PCNs issued “on street” by contravention

Contravention code and description 01 - Yellow Lines 02 - Loading/Unloading 05 - Expired Pay & Display ticket 06 - No valid ticket on display 09 - Displaying multiple tickets 15 - Residents parking 16 - Parking in permit space 20 - In loading gap 21 - In suspended bay 22 - Returning within time 23 - Wrong class of vehicle 24 - Incorrectly parked 25 - Parking in loading bay 30 - Parked longer than permitted 35 - Parked in disc space 40 - In disabled bay without badge 45 - Parked in taxi rank 47 - Parked in bus stop

Number of PCNs 2161 14 150 490 1 28 1208 14 1 1 685 39 72 65 14 453 57 151

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Appendix F – PCNs cancelled by month

Cancellations by month
(This refers to the month the PCN was issued) 250
204

200
1 75 1 67

150
1 24

1 43

100
68

97

50
1 9

0
August Sept ember Oct ober November December January February M arch

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Appendix G – PCN’s cancelled as a percentage of the number issued

Cancellations as a percentage of those issued (by month of issue)
16.0
14.4 14.4

14.7

14.0 12.0
10.5

10.0 8.0 6.0 4.0 2.0 0.0 Aug
5.0

9.5 8.7 7.6

Sep

Oct

Nov

Dec

Jan

Feb

Mar

37

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Appendix H – PCNs paid by stage

PCNs paid by stage

26%

Paid at discount stage (-50%) Paid at full charge Paid after Charge Certificate (+50%)
4% 56%

Not yet paid

14%

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