This document outlines an approach to uplifting service called WHY-LEAD-BUILD-LEARN-DRIVE. It discusses the problems with traditional views of service and introduces an architecture for building a service culture. The five key elements are to start with understanding why service is important, take the lead in driving change, build the culture using key blocks, learn to improve continuously, and drive the changes forward. Leading the transformation requires top-down and bottom-up leadership from all levels and following seven rules of service leadership.
This document outlines an approach to uplifting service called WHY-LEAD-BUILD-LEARN-DRIVE. It discusses the problems with traditional views of service and introduces an architecture for building a service culture. The five key elements are to start with understanding why service is important, take the lead in driving change, build the culture using key blocks, learn to improve continuously, and drive the changes forward. Leading the transformation requires top-down and bottom-up leadership from all levels and following seven rules of service leadership.
This document outlines an approach to uplifting service called WHY-LEAD-BUILD-LEARN-DRIVE. It discusses the problems with traditional views of service and introduces an architecture for building a service culture. The five key elements are to start with understanding why service is important, take the lead in driving change, build the culture using key blocks, learn to improve continuously, and drive the changes forward. Leading the transformation requires top-down and bottom-up leadership from all levels and following seven rules of service leadership.