This document outlines an approach to uplifting service called WHY-LEAD-BUILD-LEARN-DRIVE. It discusses the problems with traditional views of service and introduces an architecture for building a service culture. The five key elements are to start with understanding why service is important, take the lead in driving change, build the culture using defined blocks, learn to improve through experience, and drive the changes forward. Leading the transformation requires top-down and bottom-up leadership to make service a top priority and role model excellent service.
This document outlines an approach to uplifting service called WHY-LEAD-BUILD-LEARN-DRIVE. It discusses the problems with traditional views of service and introduces an architecture for building a service culture. The five key elements are to start with understanding why service is important, take the lead in driving change, build the culture using defined blocks, learn to improve through experience, and drive the changes forward. Leading the transformation requires top-down and bottom-up leadership to make service a top priority and role model excellent service.
This document outlines an approach to uplifting service called WHY-LEAD-BUILD-LEARN-DRIVE. It discusses the problems with traditional views of service and introduces an architecture for building a service culture. The five key elements are to start with understanding why service is important, take the lead in driving change, build the culture using defined blocks, learn to improve through experience, and drive the changes forward. Leading the transformation requires top-down and bottom-up leadership to make service a top priority and role model excellent service.