Administrative Support Assistant II

Close: October 6, 2010

(Job #10-67) Administrative Support Assistant II (ASA II), Work Control Clerk $2,505-3,758/month.
Appointments are typically made at the beginning of the salary range. This is a full-time, benefited, 12-month
probationary position in the department of Plant Operations.

Position Summary: Under general supervision, the ASA II is the first point of contact for the Work Control
Center in Plant Operations.

Duties: The ASA II will screen telephone calls and review written work requests to determine proper course of
action; act as department contact for campus e-work request system, create new accounts, monitor and provide
assistance to e-work request users; dispatch emergency and urgent situations for immediate response; route
service, routine maintenance and non-maintenance requests to appropriate staff; enter and track all requests into
a computerized maintenance work order system; serve as liaison between department and campus community
to continuously promote positive, prompt, efficient and courteous services; answer campus inquiries and relay
work order information as appropriate; provide general clerical support to the Building Trades Supervisor and
Facility Project Supervisor; compile work order information and produce reports using the MMS+ work order
system; review daily timesheets and work orders turned in by the shops to ensure all necessary information has
been included; complete data entry of labor and material costs, track for completion, change work order status
and process batch work order closing; route department charge work orders for billing and provide billing proc-
ess assistance as needed; maintain and update preventive maintenance documentation and run weekly preven-
tive maintenance work order process for distribution; handle and maintains log of daily key check in/out sys-
tem; call for elevator repair service and maintain repair records; responsible for organizing and managing the
facilities work order and timesheet filing system; provide backup support for front office.

Minimum Qualifications: Education & Experience: Three years of progressively responsible general cleri-
cal or technical experience.

Knowledge, Abilities & Specialized Skills: Thorough knowledge of current office methods, procedures, and
practices; excellent oral and written communication skills including grammar, punctuation and spelling skills;
ability to learn, interpret, apply and explain a variety of complex policies and procedures to University person-
nel and the public; ability to work effectively with general supervision; work with strict attention to detail and a
high degree of accuracy; establish priorities and coordinate work assignments; be resourceful and be able to
exercise initiative; ability and willingness to work in a high production atmosphere under pressure of multiple
projects, constant interruptions and changing needs within a busy office; ability to remain calm, act quickly and
use good judgment in emergencies; possess strong customer service skills and the ability to convey a profes-
sional, helpful and positive attitude to co-workers and campus community; excellent telephone skills (e.g.
pleasant telephone manner, ability to provide clear, concise information); a demonstrated ability to communi-
cate effectively and maintain cooperative working relationship with a diverse work group (ability to be a team
player is highly desirable); demonstrate reliability and dependability as they relate to the requirements of the
position.

Preferred Qualifications: Demonstrated hands-on experience responding to customer requests and issues in a
dispatcher/call center/work distribution center/work control center environment; experience working in an in-
stitutional maintenance environment; knowledge of maintenance, repair and construction terminology; experi-
ence working with a computerized maintenance management work order system; ability to operate and monitor
two-way radio system; recent experience using personal computers and a variety of applications including thor-
ough knowledge of PC environments (Windows); current experience using MS office (word, excel and others);
satisfactory completion of 2 years of college.

Application Procedure: Applicants must submit a letter of interest, an HSU employment application , resume
(Continued on reverse)
and contact information for at least three professional references to: Human Resources, 1 Harpst Street, Arcata,
CA 95521-8299.

Application Deadline: All application materials must be postmarked or received by 5:00 p.m. Wednesday
October 6, 2010.

Human Resources
Siemens Hall - Room 211
Arcata, CA 95521-8299
(707) 826-3626
Fax: (707) 826-3625
www.humboldt.edu/hsuhr/vacancies.html
Email: hsuhr@humboldt.edu

It is the responsibility of the applicant to provide complete and accurate employment information. Incorrect or improperly
completed applications will not be considered for vacancies. Any reference in this announcement to required periods of
experience or education is full-time activity. Part-time experience or education--or activities only part of which are qualify-
ing--will receive proportionate credit. In accordance with applicable Collective Bargaining Agreements, preference may be
given to the campus applicants covered by these agreements. However, positions are open to all interested applicants, both
on and off campus.
Class Code: 1032

Evidence of required degree(s), certification(s), or license(s) will be required prior to the appointment date. The successful
candidate for a position at HSU is required to be fingerprinted through the Humboldt State University Police Department
or their local law enforcement agency. The results of the fingerprint process must be received by the university prior to the
candidate’s appointment. The cost of the fingerprinting is borne by the university.
Publication Date: September 22, 2010

Humboldt State University is committed to achieving the goals of equal opportunity and endeavors to employ faculty and
staff of the highest quality reflecting the ethnic and cultural diversity of the state. Additional information about Humboldt
State University can be found at www.humboldt.edu.

Humboldt State University is an Equal Opportunity/Title IX/ADA Employer. Applications from and nominations of quali-
fied women, minority candidates, covered veterans and disabled persons are particularly encouraged. Humboldt State Uni-
versity hires only individuals authorized to work in the United States.