INTRODUCTION

Pearl continental hotel is one of the best hotels in Pakistan. The hotel is equipped with all amenities of a 5
star hotel. PC is a 5 Star Deluxe hotel centrally located in the various country of Pakistan. The hotel caters
to the business and leisure needs of local and international

The Hashwani Group (owner of PC) is a well known business house of Pakistan with interests in
commodities, hotels, and textiles industrial minerals and agricultural. It also represents several international
companies in Pakistan The Hashwani Group’s commitment to excellence, attention to detailed and
personalized services ensure a loyal guest list.

THE HUMAN RESOURCE DEPARTMENT

 Job analysis
 Selection
 Recruitment
 Orientation
 Training
 Review benefits
JOB ANALYSIS

At PC job description is prepared for only managerial level post. The job description is written by the HR
department, the employees who are performing/ has performed the specific job make their contributions by
listing down their activities in provided diaries/logs & then presenting them to the HR department which
consequently writes down the specifications for the personnel required

Method used for Job Evaluation

According to PEARL CONTINENTAL HOTEL, the method used for Job Evaluation is as follows:
 Classification Method

 Ranking Method

 Point Method
RECRUITMENT

Employment Recruiting: Applicants Use selection

planning & Build a pool complete tools; tests to
forecasting of candidates application screen-out
form applicants

Candidate
becomes Director or department head interview
employee final candidates to make final choices

The organization recruiting procedure is based on the nature of Job. What kind of the job is it? Is it job for
labor or some managerial level? It depends upon the kind of work job contains, for permanent employees is
different, contractual is different

SELECTION

Selection varies according to the job post. At PC for some jobs (i.e. chefs) they use work sample
testing technique, whereas the basic criteria for testing and selection listed are:
 Appearance & Grooming

 Professional Qualifications

 Experience & Knowledge of Job applied for

 Communication Skills in English

SELECTION PROCEDURE AT PC
 Firstly they trickle downs the CV’s. Then call only those for the interview which have been
selected.

 Selection is based on the eligibility of qualification and experience. If the candidate has the
qualification and experience according to the job specification then he is called for the interview.

ORIENTATION

 New employees of 2 days orientation program. The employee is given a brief introduction of the
hotel, about every department, working environment in which he has to work, and of the work
related colleagues.
 TRAINING APPRAISAL
After training, the trainee performance is appraised by the immediate supervisor. The immediate supervisor
in PEARL CONTINENTAL HOTEL evaluates trainee performance on trainee’s assignment, tests and on
the job work. This appraisal is very important and it helps a lot in judging trainee’s behavior. This appraisal
also helps to evaluate employees for promotion.

This appraisal shows trainees:

 Ability/Desire to learn new things.
 Knowledge.
 Leadership qualities.
 Quality Consciousness.
 Discipline.
 Attitude.
 Flexibility.
 Personality.
 Strengths.
 Weakness.

The immediate supervisor gives his remarks (assessment) according to trainees work and also attaches his
tests and assignments during training with that form.
These appraisal forms are sent to HRD for re evaluation and they keep these forms as a record of
employee’s performance.

PERFORMANCE APPRAISAL PROCESS AND METHODS

 Appraisal is essential for enhancing the productivity of employees and to bring quality
improvements in the overall performance of the organization.
 At PC appraisal is done by the head of the specific department whose employee is being
appraised. The appraisal method used at PC is “Graphical Rating Scale”.
 Employees’ promotion (or demotion) is finally approved by the HR Manager. Appraisals are
conducted every three months a year.

Besides this they also consider their customers feedback regarding employee performance in order to bring
quality improvements.