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GRIEVANCE HANDLING – FORMS & Get All Notes in Your Inbox

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According to Dale Yoder, “Grievance is written complaint filed by an Subscribe Now

employee and claiming unfair treatment”
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According to Beach, “It is any dissatisfaction or feeling of injustice in

connection with one`s employment situation that is bought to the notice of
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the management”
Advertising Management (20)
Causes of Grievances – Articles (240)
Banking and Insurance (10)
Unsatisfactory working conditions
Blog (34)
 Unsatisfactory Management policies Business & Entrepreneurship (6)
Unsatisfactory Wages and Salaries Business Communication (15)
Unfair or Unjust Treatment Business Environment (21)
Too much Work Load/Pressure Business Ethics (2)

Problems relating to Supervision and Work groups Business Law (1)

Superficial personal aspirations Business Statistics (49)

Company Law (14)
Computer Applications (9)
 
Consumer Behaviour (22)
Cost Accounting (3)
Forms of Grievance – E-commerce (8)
Entrepreneurship (11)
Factual Grievance – It arises when a legitimate need of an employee
Financial Accounting (2)
has not been met.
Financial Management (23)
Imaginary Grievance – It arises when an employee`s grievance is based
Financial Services (19)
on a Wrong perception, Wrong assumption or Incorrect Information and is Human Resource Management (18)
not a legitimate need. It leads to development of a negative attitude Income Tax (2)
towards the organization. International Business (13)
Disguised Grievance – It arises when an employee is dissatisfied due to Investment Analysis & Portfolio Management
reasons unknown to him. These grievances arise when the psychological (10)
needs of the employees have not been met. IT & Technical Skills (5)
Macro-Economics (9)
Management Accounting (5)
Management Information System (4)
Grievance Handling Procedure: Managerial Economics (2)
Marketing & Advertising (7)
Marketing Management (18)
Marketing of Services (6)
Micro-Economics (2)
Operations Management (2)
 Organizational Behaviour (7)
Personal Finance (2)
Principles of Management (9)
Project Management (11)
Projects and Presentations (33)
Public Finance (11)
Research Methodology (9)
Rural Marketing (1)
Strategic Management (14)

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Model of Grievance Handling procedure –
These are successive time bound steps suggested by national commission
of labour for grievance handling.

Worker orally explains his

Step 1 Worker grievance to his immediate
supervisor.
48 The supervisor has 48 hours
Step 2 Supervisor
hours to solve the grievance.
Step 3 Head of 3 days If the supervisor is not able to
department satisfy the employee, he along
 with the worker report to the
HOD.
Grievance
Committee If the HOD fails to solve the
(equal problem in 3 days, the worker
Step 4 representation 7 days can appeal to the grievance
of employers committee which has 7 days
and to solve it.
employees)
Generally, a unanimous
decision of the committee is
implemented by the
Step 5 Management 3 days management. However the
final decision is made by the
management which has 3
days for it.
If the employee is not satisfied
Appeal to with the management`s
Step 6 management 7 days decision he can appeal
for Revision against it. Such an appeal has
to be decided within a week.
If the management is unable
to satisfy the employee they
Voluntary
Step 7 7 days may refer the case to
arbitration
voluntary arbitration within a
week.