Name of establishment: ______________________ Name: ____________________________________

Please check the box of your answer. Please check the box of your answer.
1. How much is the income of your business in 1. Name one boutique establishment
a month? _________________________________
□ P0 – P1,000 2. How long have you been a customer in this
□ P1,001 – P5,000 establishment?
□ P5,001 – P10,000 □ 0 – 1 year
□ P10,001 – P20,000 □ 2 – 3 years
□ OTHERS; please specify, ________ □ Above 3 years
2. How long are you in this kind of business? 3. How long does it take for the employee to
□ 0 – 1 year response to you?
□ 2 – 5 years □ Longer than expected
□ Above 6 years □ Fast
3. Is your employee the same from the day you □ Normal
started your business? 4. Are the employees friendly to you?
□ Yes □ Yes
□ No □ No
4. Did you ever encounter an arrogant customer 5. How do they response to you?
that makes you lose your temper? □ In an irritated voice
□ Yes □ In a calm voice
□ Never 6. Do they introduce you their new products?
5. Did you ever experience that a customer □ Yes
praise you? □ No
□ Yes 7. How do they address you?
□ Never □ Ma’am/sir
6. Do you have a customer that always buy in □ Miss/mister
your store? □ Madam
□ Yes □ Ga
□ No 8. How likely will you refer this establishment
7. Are you friendly towards your customers? in other people?
□ Yes
□ Sometimes Not likely Most likely
□ No
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8. Did you ever think to close down your
business?
□ Yes
□ Sometimes
□ Never
9. If yes, why?
□ Because there is no customer
□ Because the income is low
□ Because this kind of business is not
feasible
□ Because this business will not make
us successful
10. Do you talk to your employee to give a better
service towards your customer?
□ Yes
□ No
11. Please rate the service that you gave to your
customer
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