QUALITY PROMISE

100% quality assurance for your complete Livspace home

CU STOM ER S UPPORT

If you need any assistance from Livspace, please

Call us: +91 8039 512 060 (10 AM to 9 PM, everyday)

Write to us: care@livspace.com

We urge you to mention the following when communicating with a

Livspace authorised personnel: name, address, order ID and a description
of the problem. This information is crucial in order to better respond to
your request.
 WE’V E GOT YOU COVE RE D!

With Livspace.com, design and shop without any

worries, always. The unparalleled Livspace quality
promise assures you a premier home design
experience. With multiple quality checks at every
stage, we ensure all our products are free from any
material and manufacturing defects.

Name :

Address :

City :

State :

Order ID :
M OD UL AR KITCH E N S
Modular Kitchens purchased through Livspace.com are covered under
our quality promise for a limited 10-year period.

Livspace quality promise protects your modular kitchen against any

defects in materials and workmanship for a period of up to 10 years from
the date of possession. If the product is found to be defective upon
inspection by a company authorized representative, the defective part
will be repaired or replaced without charge, in accordance with the table
of claim terms below.

Product No. of years Claim terms

Up to 3 years 100% replacement —

free of cost
30% of the cost will be
3-5 years borne by customer and
Cabinets, shutters, drawers 70% by the company
and panels 50% of the cost will be
5-7 years borne by customer and
50% by the company

70% of the cost will be

7-10 years borne by customer and
30% by the company

Wire accessories, cutlery 100% replacement –

Up to 1 year
trays, mats, waste-bins free of cost

Handles and knobs 100% replacement –

Up to 3 years
free of cost

Blum, Hafele & Hettich Lifetime warranty

hardware

Lighting accessories No warranty claim

once sold

Note: Any other material included in the kitchen not listed above is
subject to being warranted by its respective manufacturer, if applicable.
Please see Terms & Conditions
MODUL A R WA RDROBE S & STORAGE S
Modular Wardrobes & Storages purchased through Livspace.com are
covered under our quality promise for a limited 5-year period.

Livspace quality promise protects your modular wardrobe and storages

against any defects in materials and workmanship for a period of up to 5
years from the date of possession. If the product is found to be defective
upon inspection by a company authorized representative, the defective
part will be repaired or replaced without charge, in accordance with the
table of claim terms below.

Product No. of years Claim terms

Up to 3 years 100% replacement —

free of cost
Cabinets, shutters, drawers
and panels 50% of the cost will be
3-5 years
borne by customer and
50% by the company

Accessories Up to 1 year 100% replacement –

free of cost

Handles and knobs Up to 3 years 100% replacement –

free of cost

Blum, Hafele & Hettich Lifetime warranty

hardware

Lighting accessories No warranty claim

once sold

Please see Terms & Conditions

 TERMS & CONDITIONS
Modular Kitchens, Modular Wardrobes and Storages
1. Livspace will honour its quality promise only when
• The product supplied and installed is properly maintained and used for
normal domestic use.
• The product is still owned by the original purchaser.
• The product is still at its original installed position and location.
• The quality promise has not expired, subject to the limitations set forth
through Livspace Terms & Conditions.

2. Livspace quality promise does not include

• Any labour, installation or transportation costs or any responsibility for
damage that Livspace considers as natural wear and tear of finishes and
surfaces.
• Any products used or installed in conjugation with Livspace kitchen/
wardrobe/ modular storage such as electrical & plumbing fixtures,
countertops and appliances. Any use of Livspace cabinetry or component
parts which are contrary to instructions furnished by Livspace will void this
quality promise.
• Any cabinetry or component parts that Livspace considers to have been
subject to alteration, modification, accident, abnormal use, extreme
temperatures and continuous contact with water, high moisture levels or use
of harsh and/or abrasive cleaning chemicals.
• Normal incidental deterioration like nicks, cuts, scratches and abrasions
which are resulting from normal use during the standard life of the product.

3. Livspace will not be held responsible for any claims arising out of
defects due to material or workmanship of products not listed under claim
terms.

4. Livspace quality promise does not cover natural wear and tear or
damage caused by rough handling or using the product beyond its intended
use.

5. Livspace reserves the right to alter specifications in keeping with its

policy of continuous product evaluation and improvement.

6. The scope of Livspace quality promise cannot be changed or

broadened by any authorized representative of Livspace.
7. Repair(s) and/or replacement(s) are subject to the current product
offerings of styles and construction options within the Livspace product
line, at the time of the claim. If a claim is filed after a Livspace product
becomes obsolete or discontinued, Livspace will replace the affected
component with a replacement component of a similar style based on
availability at the time of the claim.

8. Notify Livspace within 10 days of any defect, visual damage or

malfunctioning component, first coming into notice, via phone or e-mail.
Notification post the stipulated time, will void the Livspace quality promise.

9. Any decision regarding repair of the said component (in part or

whole) solely lies with the authorized Livspace representative. The
decision will be made following an inspection by the representative
whether to repair at site, or return product to the factory for refurbishing/
replacement.

10. Liability: Livspace will make all efforts to replace/ repair the said
defect within a reasonable period of time. Livspace will not be liable for
any direct/indirect loss to the user due to the defect or delay in providing
the service, or any fault arising due to design, application or installation. In
no event shall the liability of Livspace, under this quality promise, exceed
the purchase price of the product or its replacement.

11. The quality promise is not renewed, in case the Livspace modular
cabinets or components are replaced in part or whole during the said
quality promise period. The replaced parts will continue to be covered
under our quality promise only till the remainder of the period as indicated
in its respective table. Barring components which carry a lifetime warranty,
the quality promise for any product under any circumstances will not
exceed a period of 5 years (for modular wardrobes & storages) and 10
years (for kitchens) from the date of possession.

12. The terms and conditions are governed by the laws of India.
Bangalore courts shall have exclusive jurisdiction to settle any claim or
dispute which might arise out of or in connection with these terms and
conditions.
UPHO L STE RE D SOFAS
Upholstered Sofas purchased through Livspace.com are covered under
our
• 3-year Livspace quality promise on the sofa structure
• 2-year Livspace quality promise on foam and cushion materials

Livspace quality promise ensures protection against any manufacturing

defects from the date of delivery.

Terms & Conditions

1. Livspace quality promise does not cover natural wear and tear or
damage caused by rough handling or using the product beyond its
intended use.
2. The upholstery used is not covered under Livspace quality promise.
3. Notify Livspace within 10 days of any defect first coming into notice,
via phone or e-mail.
4. Livspace will honour its quality promise only when the quality promise
time period has not expired, subject to the limitations set through
Livspace Terms & Conditions.

Note: Reading care instructions is strongly recommended to ensure

longevity. Please visit www.livspace.com/care
S OLID WOOD FURN ITU RE
Solid Wood Furniture purchased through Livspace.com comes with a
1-year quality promise, against any manufacturing defects from the date
of delivery.

Terms & Conditions

1. Livspace quality promise does not cover natural wear and tear or
damage caused by rough handling or using the product beyond its
intended use.
2. The following are not considered as defects: natural wood
characteristics such as variations in grain, color, mineral streaks and
knots.
3. Notify Livspace within 10 days of any defect first coming into notice,
via phone or e-mail.
4. Livspace will honour its quality promise only when the quality promise
time period has not expired, subject to the limitations set through
Livspace Terms & Conditions.

Note: Reading care instructions is strongly recommended to ensure

longevity. Please visit www.livspace.com/care
OT HER PRODU CTS
All other products* purchased through Livspace.com come with a
1-year quality promise, against any manufacturing defects from
the date of delivery.

Terms & Conditions

1. Livspace quality promise does not cover natural wear and tear or
damage caused by rough handling or using the product beyond its
intended use.
2. Notify Livspace within 10 days of any defect first coming into notice,
via phone or e-mail.
3. Livspace will honour its quality promise only when the quality promise
time period has not expired, subject to the limitations set through
Livspace Terms & Conditions.

Note: Reading care instructions is strongly recommended to ensure

longevity. Please visit www.livspace.com/care
FR E QUENTLY A S KE D QUE STI ON S

What if I lose my bill or Livspace quality promise handbook?

There is no need to worry in case you lose your physical Livspace quality
promise handbook/ customer contract. You can request for the
information by contacting Livspace customer support.

Will I be charged if I need any services after the end of the Livspace
quality promise period?
We are happy to provide after-sales services even after your Livspace
quality promise period expires. The service charges would be minimal;
material charges may be incurred if anything needs replacing.

*Are services, customised products, decor products and accessories

provided by Livspace covered under Livspace quality promise?
Services and customised products offered by Livspace are not covered
under Livspace quality promise. Decor products and accessories may or
may not come with a manufacturer’s warranty, depending on the product.
Please speak to a Livspace authorised representative to find the
manufacturer’s warranty period of any product not listed in this
handbook.

Livspace.com is a marketplace that facilitates buyers and sellers of goods and services to transact and is not
the seller of any products and services. All registered vendors with Livspace.com undergo an intensive 5-step
quality and background check. The registered vendors are the providers of guarantees and warranties, if any,
for products and services offered by them. Livspace.com only acts as a facilitator, for the benefit of its users
and under no event can be liable for any indirect, incidental, special, exemplary, punitive or consequential
damages and quality issues, whatsover.

For more, visit www.livspace.com/qualitypromise

Note: Please go through this handbook carefully. It is advisable to attach
your Livspace order and payment receipts, if any to this handbook and
keep in a safe place. In the event of a claim, Livspace quality promise is
valid only when

• You possess a digital or physical proof of complete payment.

• You have signed the completion certificate at the time of installation.
• You possess a copy of the Livspace promise handbook issued by an
authorized Livspace representative.

Also see terms & conditions

YOURS FOR YEARS
www.livspace.com