Pro Bono Consulting for Asia’s Social Sector

This presentation is confidential and was prepared by Conjunct Consulting solely for informational purposes; it is not to be passed onto any 3rd
Party without our prior written consent.

www.conjunctconsulting.org April 7, 2014

Conjunct Consulting is Asia’s first pro bono
consultancy serving the social sector

Conjunct Consulting is a pioneering nonprofit

consultancy that delivers advice on strategic social
change to non-profits and social enterprises, in order to
empower the sector to maximize social impact.

OUR MISSION

“To create maximum social impact by catalyzing

strategic change in the social sector and empowering
the next generation of social sector leaders.”

CONFIDENTIAL 2
Why Social Sector Organizations Work With Us

Expertise.
We focus on five key impact areas–
• Strategic Planning
• Financial Sustainability
• Operations Management
• Human Capital Development
• Impact Assessment
Client and Project Team meeting
Value.
Through our projects, partners receive tangible
tools and advice that help them develop high-
performance organizations.

Quality.
Ensuring a quality experience for our partners
and volunteers is important to us.
All volunteers are carefully selected to ensure
project excellence and cultural fit.
Project Engagement Launch

CONFIDENTIAL 3
Since our inception in August 2011…

KEY METRICS

48 100
Projects completed Professional volunteers spanning key
industries and skills

39 380
Non-Profit Partner organizations University students trained for
impact-based volunteering

S$1,000,000
worth of services rendered for the social sector
Source: Conjunct Consulting CONFIDENTIAL 4
…we have worked with social sector organizations
serving multiple types of beneficiaries

Youth Elderly Disempowered & Community

Physically & Visually Challenged Developmentally & Intellectually Challenged

CONFIDENTIAL 5
 …and consistently delighted our clients with
the quality of our work
IMPACT ANALYSIS TESTIMONIALS
“The contributions from Conjunct
Consulting will certainly enhance SDSC's

Strongly
Agree,
Agree,
100% volunteer and athletes' recruitment and
retention management.”
- Henry Tan,
57.1% of our partners believe Executive Director
42.9%
we have a measurable
social impact on their
organization and
beneficiaries

“Conjunct Consulting has been of great help

Strongly
Agree,
Agree,
42.9%
100%
of our partners believe
to our organization in offering valuable
assistance towards… developing a business
plan for a prospective social enterprise.”
57.1%
we help them better
- Aaron Ng,
serve their
constituents Head of Social Enterprise

0% 50% 100%

Note: Further testimonials available

CONFIDENTIAL 6
Source: Conjunct Consulting Partner Feedback Survey
Our recommendations have delivered
impactful results

“The birth of Bizlink Café and

Central Kitchen in the IMH derives
from the credible Pro-Bono Conjunct
Consulting team in early 2012…

Bizlink’s F&B Social Enterprise has

engaged Conjunct Consulting to
develop the second phase of the F&B
Enterprise, to include training
framework to help beneficiaries in
upskilling their F&B skills to meet
industry demand for manpower.”

- Rebecca Tan, Bizlink,

Dy General Manager, Community
Engagement & Partnerships
* Please refer to page 13 for a more detailed case study

CONFIDENTIAL 7
We have inspired volunteers to become
more involved with the social sector…

“Working on projects to create social impact for

the lives of beneficiaries is no walk in the park.
But it did give me a great sense purpose,
satisfaction and humility to be an Associate
Consultant with Conjunct Consulting.”

- Geraldson Santos, Former Associate Consultant,

Singapore Management University

“Conjunct Consulting transformed the dreamer in

me into an empowered changemaker. Beyond
making the social sector better, it has also made me a
better person and become the hallmark of my SMU
life.”
- Moses Mohan, Chapter Director,
Singapore Management University
Worked on projects for Boys’ Town and Bettr Barista

CONFIDENTIAL 8
… and are raising an increasing number of
volunteers from diverse fields

Volunteer Growth
300
250
200
150
100
50
0

Professional Volunteers
Student Volunteers

Source: Conjunct Consulting Volunteer Database CONFIDENTIAL 9

We partner with other social sector enablers
for win-win collaborations
Strategic Partners

CONFIDENTIAL 10
Work with us and learn how we can make a
difference for the better

Please refer further queries to:

Sara Lim: saralim@conjunctconsulting.org
Aik Chuan Goh: aikchuangoh@conjunctconsulting.org

Connect with us:

Website: www.conjunctconsulting.org
facebook.com/conjunctconsulting
@conjunctconsult

Each time a man acts to improve the lot of others,

he sends forth a tiny ripple of hope, and crossing each other
from a million different centers of energy and daring,
those ripples build a current.
– Robert Kennedy

CONFIDENTIAL 11
 APPENDIX A

Case Studies

www.conjunctconsulting.org April 7, 2014

 Case Study: BizLink Café for training of
persons with disabilities
The Project
Bizlink Centre approached Conjunct Consulting on how to:
About Bizlink 1. increase employment of clients who are overqualified
Bizlink is a non-profit for the sheltered workshop but do not have sufficient
organization that skills to find jobs through open employment
provides comprehensive 2. generate more income for the benefit of their clients
employment services for
The Impact
disadvantaged people,
• Conjunct Consulting conducted a rigorous feasibility
especially people with
study on several social enterprise business models and
disabilities.
recommended that Bizlink invest in an F&B Social
Enterprise. This F&B business would provide a training
Bizlink provides one-stop
ground for Bizlink’s beneficiaries and train them in F&B
employment and job
skills, while creating an additional source of income for
assessment services to
the organisation
connect people with
• The initial F&B business proposal developed by Conjunct
disabilities with potential
Consulting in 2012 provided Bizlink the information they
employers and
needed to set up a café at the Institute of Mental
businesses.
Health in Singapore

CONFIDENTIAL 13
Selected Past Client Projects

Landscape Survey of Elderly Sector in Singapore

•Project Team produced a 60-page report on state of volunteerism and philanthrophy in the elderly
sector in Singapore

Commercialization of Services to Raise Funds for Autism Programs

•Project Team developed a 3-year business plan for commercialization of services, benchmarking
against best practices of commercial competitors .

Expansion Plan Development

•Project Team developed a 3-year expansion plan for Bizlink to utilize funds from the Community
Silver Trust Fund

Lesson Programme and Volunteer Management Development

•Project Team developed a needs review toolkit and a set of 22 lesson plans to help disadvantaged
children as well as recommending volunteer development and engagement models.

Mentorship Programme and Volunteer Management Development

•Project Team developed a 2-year plan to expand Vlink’s mentorship programme as well as a
volunteer management program to expand outreach.

CONFIDENTIAL
14
 APPENDIX B

Non-Profit Project Model

www.conjunctconsulting.org April 7, 2014

 The 5 broad categories of work we do

• Envisioning desired future goals

• Prioritization of goals
• Implementation plans
1.Strategic • Finance/Resource, Culture-
Planning building, etc.

• Proposing of impact • Review of budget and

measurement framework expenditure
for implementation 5.Impact 2.Financial • Redistribution of funds
• Measuring impact of Assessment Sustainability • Cost-cutting measures
organisation/programme • Pricing strategies
• Review of organisational • Revenue generation
KPIs techniques
• Creation of new KPIs • Increasing of scale

• Organizational restructuring • Increasing efficiency of

• Staff/Volunteer management 4.Human processes
3.Operations • Formulation of operational
• Recruitment Capital
Management manuals/ SOPs
• Engagement & Retention Development
• Staff/ volunteer training • Risk Assessment of processes
programme • Knowledge Management

CONFIDENTIAL 16
 We have a clearly structured project cycle for
clients and volunteers

Scoping and Data

Progress Solution Final
Work Gathering &
Review Development review
Planning Analysis
Timeline 5 weeks 5 weeks 5 weeks

Deliverables
• Statement of • Fact base • Internal • Findings • Internal finale
Work • Interim midpoint • Solutions • Client finale
• Team Workplan findings • Client midpoint • Storyboard • Client & Team
• Storyboard • Client & Team impact survey
satisfaction
survey

Source: Conjunct Consulting Materials CONFIDENTIAL 17

 Student Consultants are carefully selected
and professionally trained

• Every applicant undergoes at least a semester’s worth of training

• Training includes exposure to consulting basics, case analysis and
Training frameworks, research methods, problem-solving tools, presentation skills

• Case studies used during the training sessions to facilitate application

• Case camps test the students’ analytical skills and teamwork in high time-
Application pressure situations

• All consultant applicants are subject to interviews that ensure their value
system is aligned and that they possess exceptional analytical skills
• All Project Leaders undergo additional training in scoping and workstream
Selection management

Source: Conjunct Consulting Materials CONFIDENTIAL 18

Training and experiential learning for future
social sector leaders

Student discussing results of scoping exercise Case camp interview of client staff member

Talk by Operations Director, Singapore Red Cross Applicant team presenting to client & hub judges

Source: Conjunct Consulting Materials CONFIDENTIAL 19