www.getwsodo.

com
www.getwsodo.com

Post-Launch

How To Follow Up
Negative Product Reviews
& Seller Feedback

Module 9
 www.getwsodo.com
www.getwsodo.com Post-Launch

Review & Feedback Followup

• Reviews:
• Negative reviews are inevitable
• Respond directly to the negative review
• Good opportunity to publicly address the problem
• Also an opportunity to improve the buyer’s experience
• Amazon almost never removes reviews
 www.getwsodo.com
www.getwsodo.com Post-Launch

Review & Feedback Followup

• Seller Feedback:
• Not a big deal for FBA private label sellers. Expect 4.9/5 stars
• Grounds for removal:
• Delivery/customer service issue (FBA)
• Product review
www.getwsodo.com
www.getwsodo.com
www.getwsodo.com
www.getwsodo.com
www.getwsodo.com
www.getwsodo.com
www.getwsodo.com
www.getwsodo.com