Chapter 8 PMP

Dr.
Ahmed AbdelHady - PMP Preparation Course (6th Edition)
Chapter 8 – Quality Management

Pages (271 – 306) / PMBOK 6th Edition
Dr. Ahmed AbdelHady - PMP Course 6th Edition – 00966-541541970 – 002-01093674327 – Ahmedah251@gmail.com
1- Plan Quality Management (Planning Process)
2- Manage Quality (Executing Process)
3- Control Quality (M&C Process)
- Only How Quality will be managed and verified throughout the project
- This process is performed once or at predefined points in the project
T&T (Data Analysis)
1- Cost – Benefit Analysis:
- Financial analysis tool used to estimate the strengths and weaknesses of alternatives to determine
the best alternative in terms of benefits provided
- Comparing the Quality Cost to the Expected Benefit
- Increase Productivity & SH Satisfaction
- Reduce Re-Work & Cost
2- Cost of Quality:
T&T (Data Representation)
3- Flow Chart: (Process Map)
- Display the sequence of steps

- Useful in Understanding & Estimating Quality Cost
- SIPOC Model Suppliers, Inputs, Process, Outputs, Customers / (Flow Chart Type)
OUTPUTS
1- Quality Management Plan
- Quality standards
- Quality objectives
- Quality roles and responsibilities
- Project deliverables
- Quality tools
2- Quality Metrics
How the Control Quality process will verify compliance ‫قياسات معينة لتحقيق ضبط الجودة‬
Examples
- CPI
- Failure rate
- Number of defects identified per day
- Customer satisfaction scores
Executing the quality management plan. The key benefits of this process are that it increases the
probability of meeting the quality objectives as well as identifying ineffective processes and causes of
poor quality. Manage Quality uses the data and results from the control quality process to reflect the
overall quality status of the project to the stakeholders. This process is performed throughout the
project.
T&T (Data Analysis)
1- Alternatives analysis:
- Evaluate identified options in order to select which different quality options
2- Document analysis:
- Analysis of different documents produced as part of the output of project control processes
3- Process analysis:
- Identifies opportunities for process improvements, also examines problems, constraints, and non-
value-added activities
4- Root cause analysis (RCA):
- Used to determine the basic underlying reason that causes a variance, defect, or risk
5- Affinity diagrams:
- Organizing potential causes of defects into groups
6- Cause-and-effect diagrams: (fishbone diagrams, why-why diagrams, or Ishikawa diagrams)
- Identify the main or root cause of the problem
7- Flow Charts:
- Show a series of steps that lead to a defect
8- Matrix diagrams:
- Show the strength of relationships among factors, causes, and objectives through Matrix
9- Histograms:
- Histograms can show the number of defects per deliverable

- Histograms can show a ranking of the cause of defects
- Show a graphical representation of numerical data
10- Pareto: (Old from Edition 5)
- Shows the number of defects apply frequency of occurring

(from Upper to Lower)
- Apply (20-80)% Rule….. (20% of Reasons lead to 80% of Problems)
11- Scatter Diagrams:
- Show the relationship between two variables
T&T
12- Audits: ‫التدقيق‬
- Determine if project activities comply with organizational & project policies, processes, &
procedures
- A quality audit is usually conducted by an external team
13- Design for X:
- Design for X (DfX) can control or even improve the product’s final characteristics
14- Problem Solving:
A- Defining the problem …… B- Identifying the root-cause …… C- Generating possible solutions
D- Choosing the best solution …… E- Implementing the solution ……
F- Verifying solution effectiveness

OUTPUTS
1- Quality Reports:
- Recommendations (The required action)
- Quality Control Management
- Summary of findings from Control Quality Process
‫ الن تقارير الجودة حلت محلها‬،‫في المخرجات‬Work Performance Data ‫الحظ اليوجد‬
Control Quality ‫الحظ ان تقارير الجودة تتضمن ملخص لماسيتم عمله في العملية التالية لها وهي‬
‫ تتم بواسطة فريق خارجي وعلي مدار المشروع وتتم علي العمليات ومدي تطابقها مع االجراءات المتبعة‬Audit ‫الحظ ان عملية ال‬
‫والسياسات وليس علي المخرجات او المنتج‬
Monitoring and Recording results of executing the quality management activities to assess
performance and ensure the project outputs are complete. The key benefits of this process are that it
verifying that project deliverables. This process is performed throughout the project.
T&T (Data Gathering)
1- Check List:
- Help in managing the control quality activities in a structured manner
2- Check Sheet: (Tally Sheet)
- Organize facts in a manner that will facilitate the effective collection of useful data about a
potential quality problem
3- Statistical Sampling:
- Choosing part of a population of interest for inspection / Fast / When a Tight Time for Inspection
4- Questionnaires & Survey:
- Collect the Customer Satisfaction / In case Large Number
T&T (Data Analysis)
5- Performance Review:
- Performance reviews compare, and analyze the quality metrics Against the Actual results
6- Root – Cause Analysis (RCA):
- Used to determine the basic underlying reason that causes a variance, defect, or risk
- Identify the Source of Defects
T&T
7- Inspection: ‫التفتيش‬
- The examination of a Deliverables / Product to determine if it conforms to documented standards
8- Cause-and-effect diagrams: (fishbone diagrams, why-why diagrams, or Ishikawa diagrams)
- Identify root cause (Talking About Deliverables / Product)
9- Histograms:
- Number of defects / Ranking of the cause of defects / Numerical data
(Talking About Deliverables / Product)
10- Scatter Diagrams:
- Show the relationship between two variables
(Talking About Deliverables / Product)
11- Control Chart:
- Determine IF or Not a process is Stable or Not Stable
- Process is Not Stable IF:
A- One point is out Control Limit
OR
B- 7 Continuous points are

between Mean & Control Limit
OUTPUTS
1- Verified Deliverables:
- A goal of the Control Quality process is to determine the correctness of deliverables

- Verified Deliverables are Output from Control Quality Process & Input to Validate Scope for formal
acceptance
‫والتي تتم بواسطة فريق العمل بالمشروع‬ Control Quality ‫ هي مخرج عملية ال‬Verified Deliverables ‫الحظ ان ال‬
‫والتي تتم بواسطة العميل او الممول‬Validate Scope ‫ هي مدخل عملية ال‬Verified Deliverables ‫الحظ ان ال‬
Inspection ‫الحظ ان عملية ال‬

‫تتم بواسطة فريق المشروع وعلي مدار المشروع وتتم علي المنتج والتسليمات ومدي تطابقها مع ال‬
Process ‫ وليس علي العمليات‬Standards
Dr. Ahmed AbdelHady - PMP Preparation Course (6th Edition)
Chapter Pages – PMBOK 6th Edition Status
1- Introduction 1 - 36 Done
2- Projects Environment 37 - 50 Done
3- PM Roles 51 - 68 Done
4- Integration 69 - 128 Done
5- Scope 129 - 172 Done
6- Schedule 173 - 230 Done
7- Cost 231 - 270 Done
8- Quality 271 - 306 Done
9- Resource 307 - 358 Not Yet
10- Communication 359- 394 Not Yet
11- Risk 395- 458 Not Yet
12- Procurement 459- 502 Not Yet
13- Stakeholder 503 - 536 Not Yet

Chapter 8 PMP

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Chapter 8 PMP

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Dr.

Ahmed AbdelHady - PMP Preparation Course (6th Edition)

Chapter 8 – Quality Management

1- Plan Quality Management (Planning Process)

2- Manage Quality (Executing Process)

3- Control Quality (M&C Process)

- This process is performed once or at predefined points in the project

T&T (Data Analysis)

1- Cost – Benefit Analysis:

T&T (Data Representation)

3- Flow Chart: (Process Map)

- Display the sequence of steps

1- Quality Management Plan

T&T (Data Analysis)

- Evaluate identified options in order to select which different quality options

4- Root cause analysis (RCA):

T&T (Data Representation)

- Organizing potential causes of defects into groups

6- Cause-and-effect diagrams: (fishbone diagrams, why-why diagrams, or Ishikawa diagrams)

- Identify the main or root cause of the problem

- Show a series of steps that lead to a defect

T&T (Data Representation)

- Histograms can show the number of defects per deliverable

10- Pareto: (Old from Edition 5)

- Shows the number of defects apply frequency of occurring

11- Scatter Diagrams:

- Show the relationship between two variables

12- Audits: ‫التدقيق‬

13- Design for X:

14- Problem Solving:

A- Defining the problem …… B- Identifying the root-cause …… C- Generating possible solutions

D- Choosing the best solution …… E- Implementing the solution ……

F- Verifying solution effectiveness

- Recommendations (The required action)

- Quality Control Management

- Summary of findings from Control Quality Process

T&T (Data Gathering)

- Help in managing the control quality activities in a structured manner

2- Check Sheet: (Tally Sheet)

4- Questionnaires & Survey:

- Collect the Customer Satisfaction / In case Large Number

T&T (Data Analysis)

6- Root – Cause Analysis (RCA):

- The examination of a Deliverables / Product to determine if it conforms to documented standards

T&T (Data Representation)

8- Cause-and-effect diagrams: (fishbone diagrams, why-why diagrams, or Ishikawa diagrams)

- Identify root cause (Talking About Deliverables / Product)

- Number of defects / Ranking of the cause of defects / Numerical data

(Talking About Deliverables / Product)

10- Scatter Diagrams:

- Show the relationship between two variables

(Talking About Deliverables / Product)

T&T (Data Representation)

11- Control Chart:

- Determine IF or Not a process is Stable or Not Stable

- Process is Not Stable IF:

A- One point is out Control Limit

B- 7 Continuous points are

- A goal of the Control Quality process is to determine the correctness of deliverables

Inspection ‫الحظ ان عملية ال‬

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