GASTILO, JOY KIMBERLY CANLAS

Address: JVC Compound 3 Bentong Street Brgy. Mayamot

Antipolo City Philippines 1870

Contact Number: +63 927 524 1197

E-mail address: kim.gastilo30@gmail.com

PERSONAL
Birth date : January 30, 1993

Place of Birth : Balagtas, Bulacan Philippines

Age : 26

Civil Status : Single

Nationality : Filipino

Height : 5”5 / 167.64 cm

Weight : 55 kg.

Father’s Name : Rodolfo Acquiatan Gastilo

Mother’s Name : Rosalie Canlas Valenzuela

OBJECTIVES

A highly self-motivated hotelier experienced at housekeeping and excellent customer service

seeking a more challenging role in a rewarding environment. Dedicated hotel Public Area
Attendant with years of experience in housekeeping; both basic and technical skills committed at
providing an international standard of hospitality services.

QUALIFICATIONS

 Strong time management skills and proven history of workplace punctuality

 Attention to detail and meticulous use of proper safety procedures
 Experience with a variety of cleaning products and tools
 Ability to maintain the inventory of cleaning supplies
 Team player; strong ability to motivate others and resolve conflicts
 Good interpersonal and communication skills; English (Excellent) / Cantonese (Fair)
 Self-directed and motivated
 Willing to work any related field
 Computer Literate and Typing Skills (Advanced)

EDUCATION
Highschool: St. Bridget School Quezon City (2006 – 2009)

College: Miriam College (2009 - 2010)

- Accountancy

Centro Escolar University (2010 – 2012)

- Business Administration major in Management Accounting

EMPLOYMENT HISTORY

VENETIAN COTAI HOTEL MANAGEMENT LIMITED (Aug 8, 2016 – May 24, 2019)
Estrada da Baia de N. Senhora da Esperanca, s/n, Taipa Macao SAR, P.R. China
-Public Area Attendant in Housekeeping Department

Duties:

 Clean and sanitize public areas using established practice and procedure
 Maintaining the cleanliness and work-ability of all public areas
 Removing outdoor trash, recyclables and wood stocking
 Acts as first line of defense for guest complaints and involves Lead PAA, Team Lead,
Resort Supervisor and/or Executive Manager in resolution of issues
 Helps with the deep clean efforts
 Responsible for identifying and reporting maintenance issues and ensuring that other staff,
as appropriate, are identifying issues
 Inspects equipment, such as vacuums, mops, and other tools used for cleaning
 Assists with lost and found efforts
 Leads by example, setting work ethic and guest service standards for all housekeeping
associates
 Maintains a positive attitude, remains composed at all times
 Performs other tasks and projects; technical

TELEPERFORMANCE (Feb 2014 – April 2014)

-Customer Service Representative

Duties:
• Answer courteously inbound calls; respond to customer inquiries.
• Generate customer interest in the services or products offered by the company.
• Provide personalized customer service by responding to the needs of the customers.
• Ensure feedback from the customer to further improve the customer services.
• Manage and update customer databases with the status of each customer.
• Provide customers with brochures and information packages on products or services.
 • Build customer loyalty by follow-up of customer calls.
• Evaluate problems of the customers and provide logical lasting solutions.
• Manage filing, mailing, correspondence and other management tasks.

EXPERT GLOBAL SOLUTIONS – Mezza (Sept 2013 – Jan 2014)

-Customer Service Representative

CONVERGYS LIBIS (Jan 2013 – Aug 2013)

-Customer Service Representative

CHARACTER REFERENCES
Available upon request.

I hereby certify that the above information is true and correct to the best of my knowledge and
belief.

Joy Kimberly C. Gastilo