Business values and 

drivers for a SAP‐GIS 
integration in EAM

ESRI Electric and Gas User Group Conference ‐ 2009
ESRI Electric and Gas User Group Conference ‐ 2009
Investigation at Customers’ SAP/GIS Integration: 
Results
Source: Project Sagres,  SAP

Customer Interaction Customer Breakdown

Customers who supposedly did a 50% Utilities
250
SAP/GIS integration
15% Public Sector
21 Worked only with BW
50 Interviewed or materials viewed 8% Oil & Gas
4 (7) Contextual interviews conducted Rest Others

Integrations
Did an integration around Enterprise Asset
80%
Management
95% Small, homegrown integrations
100% Experienced benefits, want to expand it
100% Want standard SAP packages, not homegrown software
 ESRI Electric and Gas User Group Conference ‐ 2009
• Aquarion Water, CT • Aena, Spain • NESA 
• CenterPoint Energy  • AES Sul ‐ Brazil  • New Zealand Defense Forces
• City of Phoenix • Alinta Gas • City of Ottawa, Canada
• City of Richmond • British Petroleum • PDO, Oman
• British Waterways • Pidpa, Belgium
• City of San Antonio
• German Waterways
• City of San Diego • Hanson, Australia
• Canal, Spain 
• City of Tacoma  • Port of Montreal
• Conaprole, Chile
• Energen/Alagasco • Cape Town • Portugal Highways
• Gwinnett County, GA • Denmark Oil & Gas Network • Spanish Ministry of Environment
• Hartford MDC  • Energen • Saudi Aramco
• Imperial Irrigation District  • GeoNIS • Hamburg Waste Management
• Morris Communications • German Defense Forces • Wales and West Utilities
• Marin Municipal Water District • Hellenic Military • Waterways Authority of NSW
• Newport News Water Works, VA • Interconexion Electrica,  • Welsh Water
• Omaha Municipal Utility District • Colombia • And many more …
• Israel Government
• Oklahoma Gas & Electric
• KEPCO
• PA Turnpike
• Metrogas, Chile
• PEPCO
• Ministry of Environment, Spain
• PSE&G, New Jersey • Denmark Oil & Gas [DONG] 
• Schindler Elevator  • Shell Oil
• Siemens Medical
• Sky Harbor Airport, Phoenix
• Water One, KS Integrations
ESRI Electric and Gas User Group Conference ‐ 2009

EAM is covering the entire Asset Life Cycle
MRO 
Asset  Procurement & 
Maintenance Inventory

Human  Inspection & 
Resources Calibration

Asset Health  RFID and 
Monitoring Mobile Devices

Project  Materials
Management Requirements
Planning

Financial 
Optimization & 
Core Financials Reliability 
Reporting
ESRI Electric and Gas User Group Conference ‐ 2009

Utility Business Processes Supported by GIS
ESRI Electric and Gas User Group Conference ‐ 2009

Limits between the two systems
• What’s in SAP: • What’s in GIS:
– Financials – Location (functional location, 
– Master data (equipment,  equipment, work order, 
professionals, trucks, etc.) notification, etc.)
– Costs (equipment, cables,  – Geographic data (network, 
workforce, etc.) streets, coordinates, images, 
– Equipment life cycle  roads, trees, etc.)
information – Dispatch, routing, tracking 
– Crews’ and professionals’ vehicles
profiles – HR – Engineers’ and technicians’
– Customer info – CCS workspaces
• That is, projects: network 
– Service orders  expansion requires a GIS to 
– Notifications simulation and feasibility 
analysis 
SAP • Project tool video
– Weather
ESRI Electric and Gas User Group Conference ‐ 2009
Extending the SAP Enterprise with GIS Functionality
Asset Management
Real Estate Asset Inventory Maintenance
Right of Way Network Documentation Notifications/Work Orders
Lease Mgmt Connection Management Maintenance Planning and History
Facility Mgmt Analysis and Reporting

EH&S
Hazardous Material Mgmt
Safety Logistics
Geodatabase
SAP Attributes Planning
Reporting
Routing
Site Loc

Projects
Planning Mobile CRM/Call Center
Design
Construction Address Loc
Service Req
Analysis and
Reporting
 Em Call 
erg Cen
e n t er

SAP CRM
cy 
Mg
Pla t.
nn
Co ing
ns / D

SAP
tru esi
cti gn
on
Ma

SAP Plant 
Wo inte

Maintenance
rk  nan
Or ce
de  an
r  M d
Wo gt.
r
ESRI Electric and Gas User Group Conference ‐ 2009

an k Coo
d S
ch rdina

Data Sync
ed
System
u tio
l
SAP Project 
Mo i ng n  
M g bi l
an mt/ e Wo
d  V Cr r
Enterprise Asset Management

eh ew  kfor
icle Ro ce 
 Tr utin
IS U

ack g 
Ex Ana i ng
l
GIS
ec
uti ytic
ve s a
 Da nd
sh  
bo
Co a rd
GIS Integration Scenarios with SAP EAM

Mobile 

mp
Infrastructure

Pe lianc
rm e 
itti and
ng  
ESRI Electric and Gas User Group Conference ‐ 2009
Different Types of Users – Same Platform
SAP User Composite User GIS User

SAP Functionalities Composite Business GIS Functionalities

and Connections Processes and Services and Connections

Data Synchronization
SAP
SAP GIS
GIS

9
ESRI Electric and Gas User Group Conference ‐ 2009

SAP – ESRI Integration
• Extend SAP with Geographical 
Intelligence

• Extend ESRI with Core Business 
Intelligence

10
ESRI Electric and Gas User Group Conference ‐ 2009

Benefits of Integration
• Benefits customers have realized
– Increase Productivity – work in a single workspace
• Two clicks to data
• Find right asset more quickly
• Initiate transactions more accurately
• Thematic display of assets based on SAP attributes
• Work planning ‐ View asset location with respect to field teams
– Improve Data Quality and Consistency
• Single source of spatial master data 
• Assets on books matching assets installed
• Reduced data entry and errors
– Support Decision Making (Enable Spatial Queries and Optimization)
• GIS geometry and topologic functions enable spatial queries
• GIS network, location/allocation, and other functions optimize routes, supply 
locations, etc.
• Better logistics, resource management
– Improved Collaboration
• Common operating picture
• Faster and better decision making
• Internal and external stakeholders
ESRI Electric and Gas User Group Conference ‐ 2009

Benefits of Integration
• Benefits customers have realized
– Save Time
• Creation of equipment, notifications,  work orders
– Give More People Access to SAP Data and Functions
• Increase SAP utilization
• Leverage SAP and GIS Investments
– Automate Workflows
• Graphical selection and assignment of assets and tasks
• Calculations in GIS update SAP
• Mass change object data in SAP
• Automatically relate new SAP objects to GIS features
– Reduce Costs/Save Money
• Assign the right amount of work to the right crew
• Avoid installation of signs in poles 
• Attend regulatory demands (prove investment in the network)
• Avoid penalties by regulatory agencies
ESRI Electric and Gas User Group Conference ‐ 2009

Benefits of Integration
• Overall 12% ‐ 18% cost reduction
• Improved Visibility
• Improved Work Planning and Scheduling
• Planned/Preventive Maintenance
• Identify Problems and Weak Points
• Breakdown/Emergency Maintenance
• Work Selection and Assignment
• Improved Coordination of Resources
• Resource/Location Conflicts
• Human
• Material
• Equipment
• Optimize Tasks and Partners
• Inform and coordinate with Partners
• Training: 10% ‐ 15% reduction
• Data Access/Navigation: 10% ‐ 50% time reduction
ESRI Electric and Gas User Group Conference ‐ 2009

IMAGEM Software International LLC
• A Software Company Committed Exclusively to SAP and ESRI
• Provider of Packaged Integration Application: GISConneX
• Focus on the Utilities Market (Electric, Gas, Water, Oil & Gas)
• Global Company, Based in Redlands (CA)
– Business Office: Spain
– Development Center: São Paulo
– Subsidiary of Imagem (Brazilian ESRI and M&M 
Distributor)
• SAP Software Solution Partner
• ESRI Business Partner
Reference case:
AES
™AES‐Sul: Electric Distributor in Brazil
™ 1.8 million customers

™Impact Awards 2007 Brazil:
Best SAP project of the year

™Project:
“GIS and SAP: two different worlds integrated with SAP NetWeaver”

™Board of Judges: 
São Paulo University, Gartner Group, SAP Brazil, and ASUG

Photo: Sandra, AES Sul project manager, receives the prize from SAP Brazil president.
 AES Sul Challenges
™ Difficult in locating the assets in the field
™ No information about asset geographic position
™ Asset data not adequate (accounting and network operation)
™ Data is redundant and inconsistent (GIS and SAP) 
™ Need to address new regulatory requirements 
™ Lengthy process with several steps done by different people
™ Business processes include manual interfaces with high error rates
GOALS
™ Better support for field services
™ Better management in the information flow of assets from and to the 
field
 AES Sul Solution
™ Increment and integrate current GIS 
and SAP Assets Data Field Collection
™ Processes revision and improvement 
™ Desktop application to keep records  Accounting X Physical (GIS)
integrated (PM‐GIS) Reconciliation
™ Mobile system for inventory 
maintenance (PM‐MI‐GIS)
Executive Reporting for Regulator
™ Project tool implementation (PS‐GIS)

Regulatory Agency
Compliance Audit

Technology and Process

 Solution Architecture
Geographic data
Data from PM
and maps

Fronteira
Norte Metropolitana
Vales
Fronteira Central
Sul

Data distribution with Data and business

mobile intelligence rules integration

SMC application
offline
 Network master data maintenance (as it was)
Network master data maintenance (new)

Fronteira
SAP R/3 (PM) & GIS
Network Master Data
GIS User SAP User

Centro-Vales
Paper Forms
Field Mobile
Work Application
(SMC)

Metropolitana
 AES Sul Benefits
• Benefits after GISConneX Mobile
– 100% of network assets geo‐referenced
– Redundant data minimized/eliminated
– SAP & GIS integrated and combined in one user interface
– Business rules enforced across processes
– Leaner, faster (75%!), reliable network master data updating
– Minimize errors, less re‐work, increased integrity
– Higher‐quality data
– Uniform procedures among different teams and regional offices
– Significant costs avoided:
• Network asset tagging in field: $8 million savings
– Assurance that all assets are in physical and accounting databases
– Compliance with regulatory standards, mitigating  governance 
consequences, and supporting rate cases to the PUC
ESRI Electric and Gas User Group Conference ‐ 2009

GISConneX in the EAM Process
SAP IS-U SAP PS SAP PM
Industry Solution for Utilities Project System Plant Maintenance

Mobile
Call Center Planning Maintenance & Work Workforce Analytics and Compliance
& Design Work Mgmt/Crew Executive
Coordination & &
Emergency Construction Order Routing & Dashboard
Scheduling Permitting
Management Mgmt Vehicle
Tracking

Customer Project Work

Mobile
Management Design Management
(SAP CCS) (SAP PS) (SAP PM)

Asset Data Management

(SAP PM)
ESRI Electric and Gas User Group Conference ‐ 2009

Asset and Work Management Optimization
Increased Profitability

9 Mobile Work Management

9 Faster and efficient interaction with asset
information
9 Process automation
Process Optimization

9 Work Management (WM)

9 Integrates asset maintenance information
9 Provides capabilities for better asset-related
work analysis
9 Maintenance Planner acts proactively

9 Asset Data Management (ADM)

9 Information integrity between ESRI GIS and SAP objects
9 Single management environment to manage data
9 Two way access to critical business information

Information and User Interface Integration

22
Asset Data Management (ADM)

9Functionalities • Install equipment

• Create functional location • Creates equipment

• Remove functional location • Replace equipment

• Find functional location • Uninstall equipment

• Display functional location • Find equipment

attributes • Display equipment attributes

• Create service point

• Mass attribute update

• User posts to SAP

 Work Management (WM)
9 Key Features and Benefits

• Extend SAP asset and work management functionality through

geographic intelligence
• Provides map interfaces within the SAP GUI and on the Web
through a composite application:
• Web >>> Work Browser
• SAP GUI >>> Maintenance Planner Workbench
• Improves the efficiency in creating, changing, and displaying
notifications and work orders using the GIS interface
• Enables managers to make better maintenance related
decisions based on location
• Helps to generate more assertive preventive plans
 Work Browser
SAP-ESRI Composite Application

9 Functionalities
• Create notifications based on GIS maps.
• Browse work orders and notifications, allowing searches with
GIS filters.
• Browse work orders and notifications, allowing searches with
any SAP filters.
• Browse the network functional locations and equipment.
• Access maintenance history for technical objects.
• Find address.
• Run network traces.
 GISConneX EAM Mobile
9 Key features and functionalities
• Map enabled mobile application
• Integrate SAP with GIS in the field using the Syclo
platform.
• Visualize equipment, notifications, and work orders in the
field (handhelds)
• Create notification based on maps in the field and post to
SAP and ESRI (off/online)
• Update work orders based on maps in the field and post to
SAP and ESRI (off/online)
ESRI Electric and Gas User Group Conference ‐ 2009

GISConneX ‐ Benefits
• Accelerates integration project 
– Packaged integration – ready to deploy
• Ensures integration of Best Practices
– Expertise in GIS‐ESRI and SAP technologies
– Expertise in integration projects
• Decreases risks
– Proven solution with ongoing support
• Saves money
– Doesn’t waste time and resources to test and develop a 
custom solution
ESRI Electric and Gas User Group Conference ‐ 2009

GISConneX ‐ Benefits
• Ensures integration solution continuity
– Product maintenance for different versions (SAP and GIS) 
and updating of technology 
• Ensures data integrity
– Data synchronized, improved data quality, reduced 
latency
• Ensures adaptation to customer’s requirements
– Provides configuration options
– Provides scalable architecture
• Ensures technology market standards
– Integration platform, Web services
– Data integrity and security
ESRI Electric and Gas User Group Conference ‐ 2009

What Is Possible
ESRI Electric and Gas User Group Conference ‐ 2009

Contact
Michael Beringer
GISConneX North American Director
mberinger@gisconnex.com
650‐917‐1714
www.gisconnex.com
Booth 111 at EGUG

Enjoy Atlanta!