Resume

Haribabu Polisetty,
Mobile: 91-6281 836 593
E-mail: Polisettyharibabu1@gmail.com.

Professional Experience:

To be associated with a progressive organization that gives scope to apply my knowledge and skills,
and to be a part of a team that dynamically works towards the growth of the Organization.

 Total I have 4.7 Years Experiences on Windows System Admin and Network Admin.

Current Employer:
Organization: Computer Factory Private Ltd
Designation : Senior System Administrator
Client : Urban Ladder
Duration : FEB 23th 2019 to Till Now

Roles and Responsibilities:

 Excellent Troubleshooting and customer service skills to quick meet their needs.
 Monitoring the Firewall, Switches, Access points, Server’s.
 If any ISP Down, I need coordinate Service Provider and I have raise the request.
 I will provide Share folders access to users & Changing the Vlan’s.
 Supported and maintained LAN/WAN and related equipment.
 Diagnosed and resolved all network related issues.
 Configured end user devices such as Laptops/desktops, printers and office equipment.
 Managed Switches and Routers for network operation, Utilizing network monitoring tools to
optimize network efficiency.
 Trained staff on hardware and software technologies.
 Repaired and rebuilt computers.
 Maintained and updated all documents and records on a regular basis.
 Managing Network stability issue.
 We have Ticketing Tool Desk.Zoho assigning the Engineers.

Previous Employer:

Organization: Accenture (Maintec Private Ltd)

Designation : System Administrator & Mac Support
Project : AON
Duration : March 27th 2017 to Jan 11th 2019

Roles and Responsibilities:

 I am dedicated to AON Project handling the Multiple Role in this project.

 Experience on service now tool to address daily tickets on tech issues.
 Install windows operating system like 2012R2 and 2016.
 Experience on ITIL process like change, incident and problem management.
 Worked on Service Now tool for Managing incident & Change Request.
 Working on Monthly PMK, Network resiliency activities with the help of Network team.
 Dedicated to Senior Managers and Managing Directors of Accenture.
 Configured local administrator user account and network connections.
 Utilized Access Network services for email, Internet, and instant messaging.
 Resolve hardware and software related problems and give technical support to the end users
 Successfully handling of client related VPN and CITRIX issues.
 Handled priority tickets P1, P2.
 Working on security tickets and sharing the updates to respective SOC Team.
 Working on the Accenture Security Controls like Bit locker, Microsoft SCCM Client, Symantec
endpoint protection DLP (Data Loss Prevention).
 Knowledge on Network devices like Cisco & Juniper.
 Configuring WIFI routers and troubleshooting.
 Network file sharing and Map a Network drive and Printer share in Local network.
 Troubleshooting of network Printer connectivity issues
 Assigning IP addresses and resolves LAN / WAN related issues.
 Maintained and updated all documents and records on a regular basis.
 Wide Breadth of experience in resolving business issues through technical solutions.
 Supervised current and accuracy of asset management documents and records.

Previous Employer:
Organization: Virtusa (Future Focus infotech Private Limited)
Designation : L1 Support Engineer (IT Support Specialist)
Project : AIG
Duration : June 22th 2015 to March 25th 2018

Roles and Responsibilities:

  I am dedicated to AIG Project handling the Multiple Role in this project.
 Experience on IBM ticketing tool, and software’s installation as per client requirement.
 Good working knowledge Migrations, upgrades deployment of these tools in medium
environment. Integrating security tools with Monitoring (DLP,SEP) .
 Providing Active Directory Access & Share folders Access to Various Departments.
 Experience supporting latest OS such as MS Windows 10, Mac OSX.
 Work experience with Standard Applications like MS Office, Remedy and Active Directory.
 Maintenance of all hardware and software inventories.
 Client will provides PowerShell script to implementation easy installation methods.
 Take care of BMC remedy Ticket Issues on daily basis as per defined SLA’s.
 Knowledge on Cloud, Mac OS, Virtualization and Creating and managing VMs.
 Call logs with various hardware/software vendors to fix hardware/software issues.
 Installation, configuration and troubleshooting of client and server in a domain.
 Client Audit I performed high delivery Videos Presentation of IT Environments.
Educational Qualifications:
 Bachelor of Technology in Computer science from Sri Mittapalli college of Engineering,
passed in the year 2015 with aggregate of 59%.
 Intermediate (MPC) from Nri Junior College with aggregate of 52%.
 Secondary School Certificate from Bhashyam High school with 58%.
Achievements:
 I Achieved a National certificates in Skating Roll Ball tournament from Rajasthan,
Madhya Pradesh, Gujarat.
 I have done the “Microsoft Certification Program” & Multimedia Certification.
 In B.Tech I have achieved 1st Prize, for Developing Windows Phone Application.

Declaration:

I hereby declare that the above information is true to the best of my knowledge.

Date:
Place: Bangalore.

Haribabu Polisetty