Manual Servicio Ecografo Siemens

ACUSON P300
Troubleshooting Guide
System
ACUSON P300 Troubleshooting Guide
This document is valid for

ACUSON P300 Ultrasound Systems
2 Document Version / Disclaimer / Copyright
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Copyright
“© Siemens, 2012” refers to the copyright of a Siemens entity such as:
Siemens Healthcare GmbH - Germany
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Siemens Healthcare Diagnostics Products GmbH - Germany
ACUSON P300 US24-101.840.01.02.02 Page 2 of 36 © Siemens, 2012

07.12 Ultrasound Restricted
Table of Contents 3
1 Troubleshooting Guide 4
1.1 Purpose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
1.1.1 Acronyms and Terms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
1.2 General Rules for Exchanging Information . . . . . . . . . . . . . . . . . . . . . . . . . . 7
1.2.1 System Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
1.3 Log Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
1.3.1 Log Files Organization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
1.4 Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
1.4.1 Communication Error with the CONTROL BOARD (TGC) and 16
Communication Error with the CONTROL BOARD . . . . . . . . . . . . .
1.4.2 Hardware Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
1.5 System Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
1.5.1 Problems at Boot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
1.5.2 Problems in Accessing the Internal Archive . . . . . . . . . . . . . . . . . 21
1.5.3 Windows Corrupted File and Windows Error Message . . . . . . . . . 22
1.5.4 System Slow Down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
1.5.5 DVD Recording Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
2 Changes to Previous Versions 34
3 List of Hazard IDs 35
© Siemens, 2012 US24-101.840.01.02.02 Page 3 of 36 ACUSON P300

Restricted 07.12 Ultrasound
4 1 Troubleshooting Guide
1.1 Purpose
The purpose of this section is to identify the root cause of an error with the ACUSON
P300TM system.
1.1.1 Acronyms and Terms
Acronym/Term Definition
AC AC tray; also referred to as PSAC Tray
aperture number of active transducer elements, or transducer width, dur‐
ing transmit or receive
ACRMMSV AC RM Memory Standby Voltage
ACRMVRS AC RM Voltage Remote Standby
apodization amplitude weighting function applied across the active trans‐
ducer aperture
beamformer electronics responsible for combining signals (receive or trans‐
mit) from each transducer element into a single acoustic vector
axial direction along the acoustic vector
B-mode two dimensional brightness mode display
BC-mode B-mode with a color flow ROI
BE Backend or Backend Board
BP Backplane
BP-mode B-mode with power mode ROI
CB CW Beamformer Board
CLA transducer curved linear array transducer
CP Control Panel
CW or CW Doppler Continuous Wave Doppler
DGC depth gain compensation (same as TGC)
ECG electrocardiogram
EM E Module
ensemble set of color flow vectors from a single direction used to estimate
flow

Troubleshooting Guide 1 5
FE front-end
FOV field-of-view
FPD Front Panel Display
HDD Hard Disk Drive
HW hardware
HW/HW IDD specifies signal characteristics of hardware-to-hardware interfa‐
ces
IO Input/Output Board
IP Image Processor Board
LA transducer linear array transducer
M-mode Motion Mode
PA transducer phased array transducer: element spacing is no greater than
half-wavelength
PY Physio Module
PS power supply
PSAC Power Supply AC tray; also referred to as AC Tray
PW or PW Doppler pulsed wave Doppler
RC Receive Beamformer and Controller Board
RDD Removable Disk Drive (CD/DVD Drive)
Real Time Imaging
RM CPU Real-time Manager
ROI region-of-interest
TEE transesophageal transducer
TGC time gain compensation
THI Tissue harmonic Imaging
TI transducer interface, Transducer Interface Board
TR Transmit/Receive Board

RTC Real Time Controller
VI Video Input/Output

1.2 General Rules for Exchanging Information

Whenever the field service engineer requires support to the Uptime Center for solving a
problem in the field, there are a minimum amount of information that must be provided
both to correctly identify the problem and to speed up its solution.
1.2.1 System Configuration

Identify the unit serial number and reference, installed software version, board configura‐
tion, licenses, and any other information required to be provided to the Uptime Center for
evaluation. This information can be accessed from the System Configuration windows,
and exported as a .txt file. Perform the following steps to access this information and save
on a USB flash drive.
1. Turn the system on.

2. Press the MENU key and select the SYSTEM INFO option.
3. Press EXPORT to copy the information. The file will be named in the following format:
Unit[modelname]_[SN}[Unit S/N].txt (for example, UNIT7348_SN00052.TXT
1.2.1.1 System Information File Organization

The file can be divided in groups that are listed in the table below.
The first through fourth groups contain the information listed in the “General” tab of the
System Configuration Window; the fifth group contains the information listed in the
“Boards” and “Firmware” tabs; the sixth group contains information listed in the “Licenses”
tab.
Tab. 1 System Information File Organization
Group System Information File System Configuration

Tab
First Group Serial Number General
Second Group CPU LIBRARY RES 1.01 General
SYSTEM SOFTWARE ODS 12.10
SYSTEM SOFTWARE STD 13.01 021-335
[013]
STANDARD VIDEO PAL or NTSC
Third Group SYSTEM LICENSES: General
VASCULAR XVIEW
GENERAL IMAGING MVIEW
CLIP

Group System Information File System Configuration

Tab
Fourth Group LICENSES: General
CARDIAC
OB/GYN
DICOM
VPAN
Fifth Group LICENSES STATUS ELAPSED TIME TIMELEFT Licenses
Group Boards C.I. System Configuration

Tab
Sixth Group INPUT [01] Boards
CONTROL [14]
DOPPLER [00]
KEY [00]
KEY TGC [00]
PROCESSORS [47]
POWSUPPLY [12]
TRX1 [00]
TRX2 [00]
VIDEO [01]

Group Board Firemware Version Firmware

Seventh Group VIDEO 8607300240 H TAB -1
8607300250 T
PROCESSORS 8607300520 B
8607300531 Q
8607300540 U
8607300500 J
8607300510 K
8607300570 J
8607300580 P
DOPPLER 8607300660 S
8607300670 P
POWSUPPLY 8607300020 C

Group Board Firemware Version Firmware

Eighth Group CONTROL 8607300851 C TAB - 2
8607300860 V
8607300870 T
8607300880 K
8607300890 B
8607300900 B
8607300910 B
8607300920 B
8607300930 E
8607300940 G
8607300950 C
8607300960 G
8607300970 L
8607300980 D
8607300990 C
8607301000 B
8607301050 B
8607301060 B
8607301070 B
8607301080 B
8607301090 B
8607301110 B
8607301120 B
8607301130 B
8607301140 B
8607301150 B
8607301160 A
8607301170 A
8607301180 A
8607301190 A
8607301200 A

1.2.1.2 Fault Description

The description of the fault has to be the more detailed as possible, since this simplifies
the problem identification and solution The following information should always be re‐
ported:
n When applicable, the active transducer.
n If the problem affects the imaging functioning, the active application and modality
(for instance, in cardiac application with Doppler PW).
n If the problem affects the non-scanning operations, the involved function (such as
measurements, annotations, report, and so on).
n If the problems is related to data archiving, the used support (internal Data Base, Di‐
com server..) and the kind of failure (data not transferred, missing data, and so on).
n If any background operation was running when the problem occurred.
n If the problem is related to the peripherals, the kind of peripheral and its failure.
n If the problem is during the upgrading procedure, the used procedure and the step.
n If the problem is intermittent and reproducible: whenever it is possible, it is extremely
useful for the fault identification to have a known operations sequence that always re‐
produces the problem.
Together with this information, the description should state all the steps that cause the
problem (for instance during 2D-CFM scanning with PA230 probe in Cardiac, the 2D sec‐
tor was reduced to 45˚, the CFM sector was set to concurrent. After having saved a clip
the scanning sector does not follow the movements of the trackball). Images and/or Clips
showing the problems are of course other useful items.

1.3 Log Files

The Log and Shut Down files are useful tools to be always sent to the Uptime Center.
The log file has to be saved soon after the problem occurs or, the latest, at the next start
up. The file has a FIFO (First In, First Out) structure with a limited memory availability:
when the log file memory is full, the oldest events registered in the file are eliminated to
free space for the recent ones.
For this reason the log file has to be saved as soon as possible.
1.3.1 Log Files Organization

The log files are organized in following twelve (12) folders:
n ApiTemp
n Dam
n DamOrganizer
n Dinamo
n MediaExport
n MediaRec
n PrintDispatcher
n Setup
n Star
n StarTemp
n Upgrade
n UserManagement
1.3.1.1 ApiTemp and StarTemp Folders

The files contained in these folders trace the main Windows operations, such as the oper‐
ation done Exam review (TempArchiveLog_0.txt) and in Archive review (MainArchive‐
Log_0.txt).
1.3.1.2 Dam Folder

The Dam folder traces the communication between the two (2) processor installed in the
unit. The folder contains the following files and folders:
n Dam Service_0.txt, that traces the communication protocol between the two pro‐
cessors. The system model and S/N, the installed software, the installed licences are
logged in this file
n Dam Service.bck, that contains the information on the far operations
n DamPrintFiles folder, that contains temporary files for printing operations

n DamTargetFiles folder, that contains temporary files for saved clips/images of the
current exam.
n Panoramic folder, that contains temporary files for saved Panoramic (VPan tool) im‐
ages of the current exam.
n ThreeD folder, that contains temporary files for saved 3D/4D clips/images of the cur‐
rent exam.
1.3.1.3 Shut Down Log File

The ON/OFF key activates the shut down procedure. This procedure has to be followed
before turning the unit off by pressing the main switch placed in the unit rear panel.
The ACUSON P300 system is a PC based system; data loss or driver damage may occur if
 the system is turned off while working. The shut down procedure avoids these prob‐
lems.
The Shut Down Log file allows the service to verify if the procedure is correctly followed.
1. Turn the system on with the service key inserted.

2. Enter Imaging and press ARCHIVE REV.
3. Press the Ctrl + Esc keys to display the Windows menu.
4. Select Document/My Documents option.
5. Navigate to the D: drive.
6. Navigate to Biolabwork>Dam. <NOTE: Probably different directory name..need to
check>
7. Display the DamShutDown_0 file by double-clicking the file name.
1.3.1.4 Data Organizer Folder

The Dam folder traces the exam copy process (COPY key). The folder contains the follow‐
ing files:
n DataOrganizer Service_0.txt, where the process operations are traced. Each copy op‐
eration is identified by an UID number. Any error, when present, after a certain UID
number can indicate which copy fails.
n DataOrganizerQueue.xml, where the queue of the copy operations is traced (“Opera‐
tions” option of the media menu).
1.3.1.5 Dinamo Folder

The Dinamo folder traces the DICOM conversion process of the exams. The folder con‐
tains:

n Dinamo-Dicom Service_0.txt file, where the failed operations are traced. Each Dicom
operation is identified by an UID number. Any error, when present, after a certain UID
number can indicate which operation fails.
n QueueSerial.xml file, where the Dicom operations are queued “Operations” option of
the media menu).
n Log folder, that traces the used Dicom libraries.
1.3.1.6 MediaExport Folder

This folder traces the AVI/BMP/JPEG/PNG conversion process (EXPORT key and the “Export”
option at the end of the exam). The folder contains the following files:
n MediaExport Service_0.txt, where the process operations are traced. Each export op‐
eration is identified by an UID number. Any error, when present, after a certain UID
n MediaExportQueue.xml, where the queue of the export operations is traced (“Opera‐
tions” option of the media menu).
1.3.1.7 Media Rec Folder

This folder traces the DVD recording process. The folder contains the following files:
1. MediaRec Service_0.txt, where the DVD recording process operations are traced.
Each DVD recording operation is identified by an UID number. Any error, when
present, after a certain UID number can indicate which operation fails.
2. MediaRecQueue.xml, where the queue of the DVD recording operations is traced
(“Operations” option of the media menu).
1.3.1.8 Print Dispatcher Folder

This folder traces the printing process. The folder contains the PrintDispatcher Serv‐
ice_0.txt file, where the various operations of the printing process are traced. Each print‐
ing operation is identified by an UID number. Any error, when present, after a certain UID
1.3.1.9 SetUp Folder

This folder logs the set ups of the software upgrade.
1.3.1.10 ThreeDLogs
The folder traces the main operations done in the 3D/4D environment.
1.3.1.11 Upgrade Folder

This folder logs the processes that automatically run at the first start up after an upgrade.

1.3.1.12 User Management Folder

This folder traces the management of the users. All the login done with the service key
are traced in the UserManagement_0.txt.

1.4 Error Messages

This section contains possible Error Messages which may be received, and their suggested
resolutions.
1.4.1 Communication Error with the CONTROL BOARD (TGC) and Communica‐
tion Error with the CONTROL BOARD
When the system displays one of the following messages:
n Communication error with the CONTROL BOARD (TGC) Please, contact the uptime
center. Press <PROBE> to continue.
n Communication error with the CONTROL BOARD Please, contact the uptime center.
Press <PROBE> to continue.
there is a communication problem between the Processor board and the Control board.
1.4.1.1 Suggested Resolution

n Replace the Control board and verify if the problem disappears.
If not, re-install the Control board.
n Replace the Processor board and verify if the problem disappears.
If not, contact the Uptime Center.
1.4.2 Hardware Error Messages

If a Hardware failure is present so that the Processor cannot access some of the boards,
the unit will display an error message in red on the right side of the screen. In that situa‐
tion power the unit on and off several times to verify that the message persists (it could
be caused by a board failing to initialize correctly).
If the message persists, the fault could be one of those listed in the table below.
Tab. 2 Hardware Error Messages
Message Fault Solution

03 ECG VIDEO board Remove the board, clean the contacts and in‐
stall it again. If the problem persists replace
the VIDEO board.
04 POWER POWER SUPPLY board Remove the board, clean the contacts and in‐
the POWER SUPPLY board.
05 DOPPLER DOPPLER board Remove the board, clean the contacts and in‐
the DOPPLER board.

Message Fault Solution

07 CONTROL CONTROL board Remove the board, clean the contacts and in‐
the CONTROL board.
08 TGC CONTROL board Remove the board, clean the contacts and in‐
the CONTROL board.
09 SCAN CONTROL board Remove the board, clean the contacts and in‐
the CONTROL board.
12 E2PROM MOTHER/PROCESSOR Remove the board, clean the contacts and in‐
boards stall it again. If the problem persists replace
the PROCESSOR board. If not solved, contact
the Uptime Center.
14 GRAPHIC PROCESSOR board Remove the board, clean the contacts and in‐
the PROCESSOR board.

1.5 System Troubleshooting

This section gives some indications to locate the more common system problems and fail‐
ures.
1.5.1 Problems at Boot

When the system correctly boots, the Start End page is displayed with the HD, the DVD
recorder, and the USB icons in blue.
When the system does not correctly boot, the Imaging display is presented with the Hard
Disk and the DVD recorder icons in grey. In this situation all scanning operations are pos‐
sible while it is not possible to perform any measurements, annotations, and to access to
the archive.
Fig. 1: Boot Problems Indicated
This means that the Processor CPU (responsible for Imaging functions) correctly starts
while the ETX board (responsible for measurement, annotation, archive, peripherals func‐
tions) does not boot at all.

1.5.1.1 Flowchart
The flowchart below provides possible solutions.

Fig. 2: Boot Problems Flowchart

1.5.2 Problems in Accessing the Internal Archive

Symptoms
The system correctly boots with the HD, DVD recorder, and USB icons displayed in blue
but it is not possible to access to the internal archive.

1.5.2.1 Flowchart
Fig. 3: Internal Archive Flowchart
1.5.3 Windows Corrupted File and Windows Error Message

Symptoms

At any time the system could display an error message stating that some Windows file is
corrupted or that some error occurs.
1.5.3.1 Suggestions
Install the Software again.
If the problem persists, write down the error message (or save an image), collect the log
and System Configurations files and get in touch with the Uptime Center.
1.5.4 System Slow Down

Symptoms
The system is working slowly, both in Imaging and in accessing the archive..
1.5.4.1 Suggestions
Check the hard drive (HD) free space by positioning the cursor on the HD icon.
Fig. 4: Hard Drive Icons
The colored circle displayed in the HD icon can be used as an immediate feedback on the
free space. The green sector indicates full space availability. When the sector is displayed
in yellow, it is suggested to copy the archive on an external support to free space; when
in orange the copy of the archive is mandatory. Once done, cancel the copied exams from
the internal archive.
If the HD is not full, collect the log and System Configurations files and get in touch with
the Uptime Center.
1.5.5 DVD Recording Problems

Symptoms
The system cannot record on the DVD recorder.
1.5.5.1 Suggestions
1. Check if the DVD can be accessed from another system.

2. Check the DVD recorder connection.
3. Replace the DVD recorder.

1.5.5.2 Flowchart
Fig. 5: DVD Recorrding Flowchart
1.5.5.3 External USB Hard Disk not Recognized

Symptoms
The external USB HD is connected but it is not recognized by the system.

Flowchart
Fig. 6: External USB Hard Drive Flowchart
1.5.5.4 USB Memory Drive not Recognized

Symptoms
The USB memory drive is connected but it is not recognized by the system.

Flowchart
Fig. 7: USB Memory Drive Not Recognized Flowchart
1.5.5.5 Archive not Found in External Devices

Symptoms
It is not possible to access to the archive located in external supports (external HD, USB
memory drive.).

Suggestions
1. Check if the Archive folder is in the main support root. If not, move the Archive folder
at the first root level.
2. Collect the system configuration and log files, and get in touch with the Uptime Cen‐
ter.
1.5.5.6 Windows Printer Not Active
Symptoms
The Windows printer has been installed but the system is not printing.
Suggestions
The printer could not print simply because it is still disabled. The below flow chart indi‐
cates the possible solutions.

Flowchart
Fig. 8: Windows Printer Not Active Flowchart

1.5.5.7 Printer Not Printing

Symptoms
The printer is installed and set (its icon is displayed) but it is not printing.
Flowchart
Fig. 9: Printer Not Printing Flowchart
1.5.5.8 Printer Not Recognized

Symptoms

The printer is installed and set but it is not recognized by the system (the disabled periph‐
eral icon is displayed).
Suggestions
1. If the printer is an USB printer, connect it to the other USB port available.
2. If the problem persists, write down the printer model, collect the log and System Con‐
figurations files and get in touch with the Uptime Center.
1.5.5.9 Network Directory
Symptoms
It is not possible to access to the network directory.

Flowchart
Fig. 10: Network Directory Flowchart
1.5.5.10 Failure of DICOM Test Connection

Symptoms
The DICOM test connection fails showing the message “Network Layer Error”.

Flowchart
Fig. 11: DICOM Test Connection Flowchart

1.5.5.11 Failure of DICOM Test Connection -- Association Rejected

Symptoms
The DICOM test connection fails showing the message “Association Rejected”.
Suggestions
1. Check the DICOM settings (AE Title) both in the system and in the server. Note that
the AE Title is case sensitive.
2. If the problem persists, collect the log and System Configurations files and get in
touch with the Uptime Center.
1.5.5.12 No Server Connection even if the Test Connection is OK
Symptoms
The test connection is OK but a connection error occurs with every DICOM operation.
Suggestions
1. Check the DICOM settings (AE Title) both in the system and in the server. Note that
the AE Title is case sensitive and that the DICOM server could not have checked this
parameter during the test connection.
2. If the problem persists, collect the log and System Configurations files and get in
touch with the Uptime Center.

34 2 Changes to Previous Versions
Revision Number Change Description

Rev. 02 Corrected keyboard command on flowchart to access Windows.
Rev. 01 Initial Release

List of Hazard IDs 3 35
There are no Hazard IDs in this document.

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Doc. Gen. Date: 07.12 | Language: English
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ACUSON P300

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ACUSON P300 US24-101.840.01.02.02 Page 2 of 36 © Siemens, 2012

2 Changes to Previous Versions 34

3 List of Hazard IDs 35

© Siemens, 2012 US24-101.840.01.02.02 Page 3 of 36 ACUSON P300

1.1.1 Acronyms and Terms

ACUSON P300 US24-101.840.01.02.02 Page 4 of 36 © Siemens, 2012

© Siemens, 2012 US24-101.840.01.02.02 Page 5 of 36 ACUSON P300

ACUSON P300 US24-101.840.01.02.02 Page 6 of 36 © Siemens, 2012

1.2 General Rules for Exchanging Information

1.2.1 System Configuration

1. Turn the system on.

1.2.1.1 System Information File Organization

Group System Information File System Configuration

© Siemens, 2012 US24-101.840.01.02.02 Page 7 of 36 ACUSON P300

Group System Information File System Configuration

Group Boards C.I. System Configuration

ACUSON P300 US24-101.840.01.02.02 Page 8 of 36 © Siemens, 2012

Group Board Firemware Version Firmware

© Siemens, 2012 US24-101.840.01.02.02 Page 9 of 36 ACUSON P300

Group Board Firemware Version Firmware

ACUSON P300 US24-101.840.01.02.02 Page 10 of 36 © Siemens, 2012

1.2.1.2 Fault Description

© Siemens, 2012 US24-101.840.01.02.02 Page 11 of 36 ACUSON P300

1.3 Log Files

1.3.1 Log Files Organization

1.3.1.1 ApiTemp and StarTemp Folders

1.3.1.2 Dam Folder

ACUSON P300 US24-101.840.01.02.02 Page 12 of 36 © Siemens, 2012

1.3.1.3 Shut Down Log File

1. Turn the system on with the service key inserted.

1.3.1.4 Data Organizer Folder

1.3.1.5 Dinamo Folder

© Siemens, 2012 US24-101.840.01.02.02 Page 13 of 36 ACUSON P300

1.3.1.6 MediaExport Folder

1.3.1.7 Media Rec Folder

1.3.1.8 Print Dispatcher Folder

1.3.1.9 SetUp Folder

1.3.1.11 Upgrade Folder

ACUSON P300 US24-101.840.01.02.02 Page 14 of 36 © Siemens, 2012

1.3.1.12 User Management Folder

© Siemens, 2012 US24-101.840.01.02.02 Page 15 of 36 ACUSON P300

1.4 Error Messages

1.4.1.1 Suggested Resolution

1.4.2 Hardware Error Messages

Message Fault Solution

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Message Fault Solution

© Siemens, 2012 US24-101.840.01.02.02 Page 17 of 36 ACUSON P300

1.5 System Troubleshooting

1.5.1 Problems at Boot

ACUSON P300 US24-101.840.01.02.02 Page 18 of 36 © Siemens, 2012

© Siemens, 2012 US24-101.840.01.02.02 Page 19 of 36 ACUSON P300

Fig. 2: Boot Problems Flowchart

ACUSON P300 US24-101.840.01.02.02 Page 20 of 36 © Siemens, 2012

1.5.2 Problems in Accessing the Internal Archive

© Siemens, 2012 US24-101.840.01.02.02 Page 21 of 36 ACUSON P300

Fig. 3: Internal Archive Flowchart

1.5.3 Windows Corrupted File and Windows Error Message

ACUSON P300 US24-101.840.01.02.02 Page 22 of 36 © Siemens, 2012

1.5.4 System Slow Down

1.5.5 DVD Recording Problems

1. Check if the DVD can be accessed from another system.