1) What are my actionable in onboarding portal?

a) Accept the offer

b) Check if the following fields are correct in the offer letter. If they need changes do reach out to
your recruiter. Post joining changes cannot be made.
1. Name
2. Designation
3. Compensation
c) Upload requested document for background verification
d) Complete filling up forms under pre joining tab

2) By when should I register myself in the 1C Onboarding Portal?

Please be informed that you have to register within 2 days of receiving the welcome mail. The password will expire
after 10 days and you will have to share a screenshot of the error to IndiaOnboardingHelp@cognizant.com

3) I haven’t received any onboarding mail to login to portal

Check spam or junk folders for the mail with subject as ACTION REQUIRED: Cognizant Onboarding. Still if you don’t
find it report it to hrsscontactcenter@cognizant.com

4) What is an authentication Key?

The first mail after the offer letter has the authentication key with which you can log in. For further details do refer
to the Login Onboarding Presentation attached in the mail. (Sample Screenshot attached below)

5) I tried logging in but it’s not working?

Please use IE browser 8 and above. Kindly clear the cookies and cache and try logging in. Do not use the link from
your browser history, click on the link that was sent on the mail. If still unable to login, you will have to share the
screenshot of the error to IndiaOnboardingHelp@cognizant.com

6) Is there a time limit to complete the 1C Onboarding Formalities?

The Forms will have to be completed 2 weeks prior to DOJ. If yourdate of joining is within 1 or 2 days, ensure to
complete before your date of joining.
 7) If you are receiving below screen please wait until you receive an email requesting you to upload the
documents in portal.

8) How do I start uploading documents?

Click on the start now button for each section Personal, educational Information, experience forms etc. with
correct information.

9) By when should I upload all the mandatory documents?

The form has to be filled within 2 days latest by 1 week of receiving the BGV Configuration mail. The mail received
by you with subject “Action required” - Cognizant Pre-joining Formalities.

10) My school /college details are reflecting incorrectly how do I change it?

Kindly mail the correct details to 1conboarding-india@cognizant.com

11) I have uploaded all my mandatory documents, what is the next step?

After uploading the documents make sure you are submitting the same by clicking the Submit Button.
 12) I have clicked on the submit button, what is the next actionable from my end?

Now, navigate to the home page where you will find the below screen. Please complete the listed forms under the
pre-joining tab.

13) I found my submit button disabled, how will I go forward?

Ensure that all the mandate documents been submitted including the Affidavit and any one Government ID Proof
after which submit button will be enabled.

Note – Affidavit form is available in the portal to download. (Make sure the form is uploaded after signing)

14) I have issues uploading the passport/ other documents.

Please ensure the documents are not more than 5MB. If you don’t have a passport kindly upload the
acknowledgment receipt and Govt ID Proof - PAN Card in its place. Request you to apply for the passport as soon
as possible.

15) What if I don’t have a Passport or PAN Card or Aadhar Card?

Please apply for a Passport, PAN and Aadhar card immediately. When you pay the fee for the passport you would
receive the acknowledgment receipt, similarly for PAN and Aadhar number you will receive it once you apply online.

Please note that PAN and Aadhar number is mandatory. You will have to upload the Passport acknowledgment slip
Aadhar and PAN number during the pre-joining formalities.

16) Please suggest if passport or PAN or Aadhar is required for joining.

Yes all three documents are mandatory documents to join Cognizant. Please bring it along with you on your Date
of Joining.

17) How do I know my UAN number for Form 11?

Please be informed that your Current Employer (CE) has your UAN number. Kindly reach out to your payroll/ HR
team to get it. Kindly refer to the FAQ on this link (E-Seva) for further clarity
http://uanmembers.epfoservices.in/faq.php
 18) I want to defer my date of joining.

Please be informed that the Date of joining is based on business requirement. Hence it is advisable to join on the
mentioned date. For critical reasons please drop an email to your respective recruiter, copying your relationship
manager and on confirmation update the 1C Onboarding portal with the latest Date of Joining.

For Senior Manager Level & above joiners please email your respective recruiter and on confirmation update the
1C Onboarding portal with the latest DC2C Learning - DiscussionOJ.

19) Where can I find the date bar to change the DOJ?

Please click on the Offer Status Form Task > Click on Confirm Status > Offer Accept > Change the DOJ by updating
the Expected DOJ

Update the DOJ

Post the Date

change, click on
Submit

You will receive an email from your recruiter on the acceptance or rejection of the DOJ deferrment.

20) How can I transfer my PF from my current employer to Cognizant?

Once you join Cognizant request you to reach out to the HR SS Benefits team and fill in FORM13 to transfer the PF
from your current organization to Cognizant.

21) I am unable to provide my Last working date (LWD) in 1C. What should I do?

System will not accept future date, hence request you to input the current date in the Last Working Day field. For
example – you are in the process of filling the form on 1st May 2015 then you may update Current Employment
LWD as 1st May 2015.

22) Is it mandatory to bring in my Current Employers (CE) Resignation Acceptance Mail or Letter / Relieving
Letter? What information should it contain?
Relieving Letter or the Resignation Acceptance Mail/Letter is mandatory to join Cognizant. The Resignation
Acceptance Mail/Letter should contain the LWD with a sign off from the HR Manager. If the Resignation
acceptance letter is through a portal, the portal copy should have details of the LWD and a sign off from the HR.