KFC Old

Assignment Front Sheet
Qualification Unit Number and Title
Pearson BTEC Level 5 HND in Business Unit 23: Human Resources Development
Reg. No. Learner’s Name Assessor’s Name

HIBA ALI Ms. Zakkia Uzair
Hand-out Date Hand-in Date Submitted On
Assignment Type Summative Assignment

Develop the skills and understanding needed for planning
Assignment Title and designing training and development
Learning In this assessment you will have the

Outcome No. and opportunity to present evidence that Task Page
AC
Statement shows you are able to: No. No.
Understand 1.1 Compare different learning styles

learning
theories and Explain the role of the learning curve and the
learning 1.2 importance of transferring learning to the
LO1
styles workplace
Assess the contribution of learning styles and
1.3 theories when planning and designing a learning
event
Be able to plan Compare the training needs for staff at different
2.1
and levels in an organization
design training Assess the advantages and disadvantages of
L02 2.2
and training methods used in an organization
development Use a systematic approach to plan training and
2.3
development for a training event
Be able to
3.1 Prepare an evaluation using suitable techniques
evaluate a
LO3 training event 3.2 Carry out an evaluation of a training event
Review the success of the evaluation methods
3.3
used
Understand Explain the role of government in training,
government- 4.1
development and lifelong learning
led skills Explain how the development of the competency
development 4.2 movement has impacted on the public and private
LO4 initiatives sectors
Assess how contemporary training initiatives
4.3 introduced by the UK government contribute to
human resources development for an organization
PEARSON BTEC_ Semester 03_Unit No. 23_Human Resource Development _Sep 2016_Cromwell UK AJMAN 1
Learner’s Declaration
I certify that the work submitted for this assignment is my own and research sources are fully
acknowledged.
Learner’s Signature:
Date:
Assignment Brief
Qualification Unit Number and Title
Pearson BTEC Level 5 HND in Business Unit 23 Human Resources Development
Reg. No. Learner’s Name Assessor’s Name

Ms.
Hand-out Date Hand-in Date Submitted On
Assignment Type Summative Assignment

Develop the skills and understanding needed for planning
Assignment Title and designing training and development
Unit Aim
This unit will develop the skills and understanding needed for planning and designing training and
development, through understanding how people learn and the suitability of different training
methods and initiatives.
SCENARIO
Human resource development contributes to the overall success of the company through providing
learning, development and training opportunities to improve its employees and company’s
performance. Therefore, you are to envision yourself as a training and development manager of any
organization of your choice. You have been asked to take mandatory steps to make the
organizations training and development activities effective and efficient. Additionally you need to
elaborate your findings with the senior management.
Learning Outcome 1 - AC 1.1, AC 1.2, AC 1.3
Training and development is important at every level and affects everyone in the company from
junior to senior executive. Learning is complex and it is important for employees to explore the
related theories and their contribution of sharing their knowledge in the workplace. It is important
for employees to appreciate that all staff should be encouraged to build up their skills and
knowledge to accomplish their potential enable the company to meet its strategic objectives and
goals. You have been asked to take part in the day to day learning process and prepare notes on
the following:
Compare different learning styles (compare your company and competitor’s company’s learning
style) (AC 1.1) Explain the role of the learning curve and the importance of transferring learning to
the workplace of your chosen organization (AC 1.2). Assess the contribution of learning styles and
theories when planning and designing a learning event (AC 1.3).
Learning Outcome 2 - AC 2.1, AC 2.2, AC 2.3w32wq3
You have been asked by the management to elaborate on how to plan and design training and
development procedures. They have outlined the following areas of interest.
Compare the training needs for staff at different levels in (your chosen) organisation (AC 2.1).
Assess the advantages and disadvantages of training methods used in (your chosen) organization
(AC 2.2). use a systematic approach to plan training and development for a training event for your
organization (AC 2.3)
The results of training programs and processes need to be evaluated. Managers need to come up
with ways to assess the effectiveness of staff training. It is crucial for any organization as to how
the training cycle is managed. If it is well managed, staff will have knowledge and skills that will
allow them to perform their jobs effectively. In this task, you have been asked to evaluate the
training event/expo.
Prepare an evaluation using suitable techniques for your chosen organisation (for this purpose you
can prepare a questionnaire for a training event assuming it is conducted by your organization for
its employees) (AC 3.1). Carry out an evaluation of a training event (AC 3.2). Review the success of
the evaluation methods used by you for your chosen organisation (AC 3.3).
Examine the identification of training needs across the organization, as well as understand how
government-led vocational and training initiatives contribute to the emphasis on lifetime learning
and continuous development. Prepare a report for the senior management and discuss the
evaluation process of training event and elaborate on government-led skills’ development
initiatives.
Explain the role of government in training, development and lifelong learning (QCDA, Ofqual) (AC
4.1). Explain how the development of the competency movement has impacted on the public and
private sectors (AC 4.2). Assess how contemporary training initiatives introduced by the UK
government contribute to human resources development for your chosen organisation (Iip, National
skills academies, apprenticeship schemes, SSCs & LSC) (AC 4.3).
A pass grade is achieved by meeting all the requirements listed in the assessment criteria above.
Additionally you may achieve higher grades as below.
In order to achieve a merit the Indicative characteristics Guidance

learner must achieve all three
merit descriptors:
M1: identify and apply strategies An effective approach to study The report is balanced between
to find appropriate solutions and research has been applied theory and practical examples
for example: how learning style
can be differ in two different
organization.
M2: select/design and apply A range of sources of information Advantages and disadvantages
appropriate methods/techniques has been used of training methods used in an
organization and choose the
appropriate methods based on
different possibilities and
constraints have been used and
correctly referenced
M3: present and communicate The appropriate structure and The formal report format has
appropriate findings approach has been used been correctly adhered to and
the appropriate language has
been used throughout
In order to achieve a Indicative characteristics Guidance
distinction the learner must

achieve all three merit
descriptors in addition to these
distinction descriptors:
D1: use critical reflection to Conclusions have been arrived at Full justification has been
valuate own work and justify through synthesis of ideas and provided for conclusions drawn
valid conclusions have been justified in the report
D2: take responsibility for Activities have been managed You have adhered to the
managing and organising timelines given in this brief
activities
D3: Demonstrate Innovation and creative thought Compelling arguments have

convergent/lateral/creative have been applied been made throughout to adopt
thinking the human resource
development concept
Evidence Checklist
Task Has the evidence been

Evidence required by learner
No. presented?
Task 1
Task 2
Task 3
Task 4
Instructions
1. An electronic copy of your assessment must be fully uploaded by the deadline date and time
2. You must submit one single PDF or MS Office Word document. Any relevant images or
screenshots must be included within the same MS Office Word or PDF document
3. Clearly indicate the LO and AC number you address
4. Ensure that all work has been proof-read and checked prior to submission
5. Ensure that the layout of your documents are in a professional format
a. Font: Verdana
b. Font Size:
i. 14-Main heading, Bold and Underlined
ii. 12-Sub heading and Underlined
iii. 10-Body text
c. Line Spacing: 1.0 and justified
6. Check your work for plagiarism
7. Ensure that any file you upload is virus-free and not corrupted
8. You must NOT submit a paper copy or email of this assessment to any member of staff
9. Your work must be original
10. Filing the reference checklist is compulsory
Answer Sheet
Task 1
Please type your answer below
Understand learning theories and learning styles:
Compare different learning style:
Company profile Introduction:
Learning styles followed by KFC:
They use one of the four one of the four distinct styles devised by Honey & Mumford. The style
which they use is activist because they believe in doing things practically and through gaining
experiences the employee can achieve the aims and objective of the organization. When the
employees are new at work they can be given training and development session as well as the
new employees can also learn from the senior employee. This style helps to maintain the training
of the employees and also help them to get a practical and live world experience of what they
are trying to learn. If any mistake happens in work place they are under the provision of guidance
of the senior staffs that help them to correct and improve. The new employees are on the basis
of their educational qualification and skills, and they are divided into teams so that they can work
in team more effectively and efficiently.
1.1
Learning styles followed in TEXAS:
The Texas follows Kolb’s learning styles and it’s the process that represents a learning cycle or
spiral where the learner 'touches all the bases', ie., Diverging, Assimilating, Converging ,
Accommodating. The diverging is when the people thinks form different perspective. The people
refer to watch first and do it later which tends to gather information and solving the problem by
using creative mind. The converging is when the people try to solve the problem by finding
practical solution. The people converging learning styles are more into technical task rather than
the social or interpersonal issues. The assimilating is when the people approach’s the logic. The
ideas and the concept are more important than the people. People with this style are more
attracted to logically theories than approaches based on practical value. Accommodating is when
people have belief on their instinct rather than logic. The texas follows diverging because they
like to think form the different ways for that they could be more innovative and create for their
organization to achieve the profit and satisfy the customer by giving them best customer services.
These programs are very helpful to the employees for increasing the skills and to be expertise in
the skills which they want to be in. the Texas is a very adaptive organization as they change in
the business environment. They were developing programs such as the training program which
will help the existing as well as the new employees.
Comparison between the two organization’s learning style:

The activists are very flexible in learning as well as they are open- minded. The diverging is very
creative and innovative so that they can take better decision. Activist enjoys their environment
as the diverging people are focused on the goals they prefer to watch first do later. The diverging
people are prefers do the work as the team which will help in receiving a personal feedback and
helps to listen with an open mind. The Activists tend to do too much itself as they are ready to
take the risk.
Explain the role of the learning curve and the importance of transferring
learning to the workplace
The learning curve can be described as a graph that shows learning. When a person says she/he
is on a steep learning curve this means that they are trying to acquire a lot of knowledge in a
short period of time. It can measure an employee’s ability to successfully accomplish a giving
task to the employees.
Every learning style has its own objective and it can be achieve only if it’s transferred to the
workplace.
The KFC works active environment where changes happen rapidly. And when the changes occur
the learning gets executed because the employees can gain experiences which will help the
employees to use it in their partial life. So the KFC gives goal to the staff member so that they
could achieve it effectively and efficiently. The learning helps the KFC staff to improve the food
processing as well as maintenance and cleanliness as well as building the relationship with
customer etc. the KFC can keep checking the previous year improvement and this year’s
improvement through which the KFC keep on upgrading themselves. This is when the learning
curve comes in handy. The role of the learning curve in KFC’s is as follows:
Role of learning of curves represent the increase or decrease of learning in respect to experience
as well as it’s a good tool evaluating the impact of the learning or training program as it keeps a
record.
 Estimating labor requirement: For undertaking a project, KFC’s should use the learning
curve from which the labor requirements for that project are indirect. It also helps to
estimate staffing plans, training requirements and develop productions.
1.2
 Financial Planning: Learning curve is used in financial planning as it helps in approximating
the cash needed project, helps to compare the price and the cost. In the starting of the
project they will look after the average cost that would be paid to the employees and later
the other resource. This information will help to KFC to arrange the funds for the phases
in the project.
Transfer learning:
It refers to transferring newly learned information and skills from a learning setting to using it in
a particular activity at work. These Techniques are learnt during training. If a worker transfers
learning effectively, the employer will know whether it is a positive or negative transfer.
Skills and techniques are learnt by workers and problem solving becomes much simpler with
effective learning transfer. However, the learner must understand what they are learning in the
program in order to promote the learning process.
Learning cure helps find gaps to improve employees in the skills that they are lacking.
Its importance: knowledge about values, expectations and career planning support is shared with
employees. It is an important tool for the employees to increase leadership qualities and
opportunities. KFC’s organizes workshops on different subjects to develop employee’s skills and
knowledge. When employees see their progress, they are encouraged to increase and work on
their capabilities.
All kind of organization arranges training session for the employees because they can use the
time energy and fund to have the personal training. So it’s highly expected form the learner that
they can perform as well as the learner should transfer their learning to the workplace.
The following shows the importance of transferring learning at KFC:
 Proper utilization of money: the training and development session also requires funds so
if the learner is not able to transfer their learning in the work place then the money which
they have invested will go in waste. Such as making of proper food.
 It not only helps the staffs to meet their current practices but also help them achieve
their future requirements.
 Facing and overcoming the challenges: the employees should face practical problem. And
sometimes the employee may face the challenges in which the employees can’t take
decision. The learning session contains such studies.
 It helps the staff to work efficiently and complete their tasks effectively on time.
 It helps KFC so get profit through which they can achieve return on investment.
In-text: ("The Learning Curve--Implementing Training In The Workplace")
Assess the contribution of learning styles and theories when planning

and designing a learning event
The partial knowledge is more important than the theory knowledge because the partial
knowledge is about the different styles learning styles. The learning theory used to develop the
human skills. The learning theory helps to understand the organizational factor and workforce.
The learning events for the KFC’s are the communication with the team members as well as the
customers.
As much I know the communication is the between the employees and the trainer is the most
important because the employee might feel shy to express their views and opinion on the
particular topic. As well as they also sometimes say that they understood but they dint
understand. And also they agree to all the rules and regulation. Sometimes there are also some
situations where few of the employees voice their suggestions to the trainer. The reason why I
have decided to conduct a learning event for all the trainers and the staff members in order to
1.3
explain them the effectiveness of a good communication between them which will be more
beneficial for them as well as their organization. And for developing better communication with
customer. Trainers and the employees are indirectly interaction with the customers. As well as it
is necessary that they are present themselves well have a quite warm pleasant welcoming, so
that the customers feel the desire to come again not just for food but also with the atmosphere
they have with the organization. but sometimes not all the customer are the customer are the
same like for example their such types of customer who are quite shy in asking the if the food or
the other offer is available or not. So in such case the employees working over there must make
the customer feel a friendly and comfortable environment so that the customer could ask question
related to the services or choose the food they want. Though sometimes not all the employees
has the skill, so in order to gain this skill, I have conducted this session for the employee. I will
try my best to design the program well and the main objective is to maintain charity and have a
Impact on the performance.
KFC
Sunday, 1 April 2017
NOTICE OF
LEARNING EVENT
All the Hosts, Trainers and the staff Members are requested to attend the learning event
for Communications Skill Development that is due to happen on sunday,1 st December
2017 in Sheikh zayed Auditorium, near karma Dubai from 9.00 am. All attendees must
bring their ID cards for proof.
Restaurant manager,
Hiba ali
Image 1: about the notice event
The learning event notice has been sent in relation to the learning style. The learning style used
at diverging, which means that the staff learns by doing and as well as by gaining experiences.
They learn best when they involve experiences, problem and situation and working with other
people in solving the problem as well as when the learner is able to lead a team. I feel
communications can be developed, when there is trust between each other and no
misunderstanding. And this Communications Skill development will be helpful to the employees
who are going to attend this session. They will gain more knowledge and the importance of
communication from this learning session and will apply it in the workplace.
Task 2
Compare the training needs for staff at different levels in an

organization.
2.1 All the organizations have the management in which the employees are been divide in the
particular work. As there are three levels of management which are known as top level
management, middle level management and lower level management. planning and designing a
training and development is not exception of this (Dessler, 2000)
The top level management is responsible that typically are known as the founder of the
organization.
The middle level management responsible is for executing organizational plans and strategy
which is implied within the company's policies. These managers act at and between top-level
management and low-level management.
The lower level management they focus on controlling and directing. They help as role models
for the employees they supervise.
The following shows the levels of management and how the employees are divided:
In-text: ("Kfc Management Levels - ‫ بحث‬Google")
These are some of the training needs which are given to staffs member at various levels in KFC.
The role of the top level management includes the restaurant managers of KFC so that he can
guide them the directions for strategic development of KFC. (CEO of the company) They play an
important role and are taken into consideration. For which they need training that helps to
establish have predictions and setting the budgets for the organization which will help to purchase
the item, giving away the salary to employees and purchase of food items various thinks. The
training needs of the top level management at KFC are as follows:
 Business Leadership Program: the leadership programs are the CEO of the company they
and are for the higher executive to prepare for the challenges which are coming up in the
market. The top level management does not just lead their subordinates; they lead the
entire organization towards achieving success. For this, the top level management needs
leadership programs different from that of their colleagues. It involves :
 Right environment
 A fresh perspective
 Practical skills and tool
 Noble inspiration.
 Corporate Executive Training:

 With the corporate executive training, the top level updating analytical skills
and strategic leadership abilities
 Understanding how to best tackle challenges facing in business,
 Ensuring that the company should stay up-to-date of the latest business
developments. And Having a good groundwork for boosting individual and
team performance
Things to look for when choosing high-quality corporate executive training
 Start with a top-ranked school

 Focus on your needs
 Effective mix of learning tools.
 Management Training Programs: The training is given to all the levels of management;
though the content of the training varies. For top level management, the training
involves risk management, identifying the business opportunities, getting the first
mover advantage, forecasting etc.
The middle level management includes those employees who are below the top level
management or the employees who work under them such as the assistant manager, area
manager and shift manager, who convert the directions for short term objectives as given in the
diagram. The key problem area, identifications of practical helps and hinders etc. does required
in for their training. The training which is needed for the employees of middle level management
at KFC is as follows:
 Management Training Programs: as mentioned above, the middle level management

are also given this training with slightly different content so that the manager can
imply on the work and take the decision more effective and wisely. The training
involves skills such as
1- development in strategy implementation,
2- negotiation
3- conflict resolution
4- motivation
5- Inspiration.
 Change Management Course: the training creates stability with the help of right tools,
in order to manage changes in the organization. The training provides skills to meet
every day challenges. The active business environment is the reason for the
organization change. Moving beyond the change and to change is the main motive of
the training
 Leadership Programs: the program involves middle level employees’ for the leadership
development.
1. Ensuring that the employees will have all the core skills of effective
management and leadership
2. Understanding what drives individual behavior and how to motivate and reward
excellence
3. Truly understanding the culture of organization
4. Having a framework for implementing successful change programs.
The lower level management, includes the host, crew trainers and staff members at KFC, they
are responsible for carrying out the day-today activities of KFC. These include having good
customer interaction, following the general standards etc. the learning will to increase the
communication skills and also they skills how to attract customer. The training which is needed
for the lower level employees at is as follows:
 Skills Development Training: there are some skills which are required to be learned in
order to carry out the task effectively. And for those skills, training is undertaken. Hence
it helps the lower level employees to increase their ability and keep updating their skills
and knowledge.
 Management Training Programs: The lower level employees are given management
training regarding activities capabilities that helps them to gain new ideas, create
innovative ideas and various strategies to achieve the aims and objectives of the
employee.
COMPARISON:
The training needs of the three levels of management are almost similar. As the content of the
training is very different. As leadership program for top level only focuses on leading the entire
organization towards achieving the goals as well as its aims and objectives and also to have a
creative mind so that they can have a new diversification of the product in the same company.
Though, the middle level leadership program focuses on leading only their team and to handle
the problem which is going on, the employees work under the top level management. Therefore,
in other words, the aim and objectives to achieve is set by the top level management, the
path to reach the aims and objectives effectively and efficiently is set by the middle level
management and the management training program is almost except the content.
Assess the advantages and disadvantages of training methods used in

an organization.
The training is the process for provide skills to employees so that they can perform well in the
organization and training employees isn’t a continuous process it is for a specific time or the
periodic time.
In the words of Michael J. Jucius, "Training is a process by which the aptitudes, skills and abilities
of employees to perform specific jobs are increased."
In-text: ("Employee Training Introduction - HR L Concepts L Topics L Definitions L Abour Laws L Online -
2.2 Whatishumanresource.Com")
Advantage and Disadvantage of Preferred Training Methods which are been used in KFC.
Methods of training Advantage Disadvantage

Orientation:  Increase the  Too much information
The word orientation bring up productivity is provided.
new employees in the  Helps to maintain the  The employee is given
organization or else they are standards of KFC. the task very soon.
introduced to the existing  Reduces employee  High chances of wrong
staffs, the products, turnover. perception by
equipment’s, raw materials  There are chances of employees.
used, the place where all the less chaos.  Overload of the work
items are been stored, their  High morale on the employees
cleanliness and hygiene  More employee the  Mistakes because they
requirements and all the effective the work will are new staff member.
basics information that helps be
the staffs meet the standards
of KFC. The other employees
are also informed about the
career objective and as well
as the aims and objective of
the organization
Classroom Training:  It provides for learning  This method can be

In the classroom training all in safe, quiet and clean applied in the
the members are in one room environment away workplace but the
and the instructor will give from the workplace. training session can’t
lecture on the projector. This  There is confidentiality provide any kind of the
training will be given to the about the information laboratory
existing staff and the new provided to the staffs. demonstration.
staff also. The classroom  Learning from other  Differences from class
training for the new can be new staffs. to class
about KFC the responsibility  Building personal  Scheduling is difficult.
and the duties as well as their relationship
standards which are to be  Individual attention to
maintained and undertaken. the staffs.
And for the existing staff are  The conducted session
given training about new for the employee will
equipment’s through which time consuming and
the organization can be more very effective time and
improved or the creative also they will get
ideas which can be more effective knowledge.
helpful for the process
On-The-Job Training:  Learning is  The environment
The members are trained will implemented might not be
they performing the work. immediately. conducive.
The KFC believes that the  It is cost effective.  Passing on bad work
member will get trained while  The staffs tend to be habits.
doing work. By training them more productive.  The training may not
the actually environment is  Opportunity for the be rigorous.
created and the member will staffs to learn while  Untrained workers
understand the environment doing. may commit mistakes.
in which they have to work.  Training alongside
The existing staff can give other staffs.
them training about the
procedure and skills.
Case study:  It can be applied on  It has no effect on the
In this training method the the management to subordinate level and
employees are given the improve the capacity it cannot be applied on
situation and those to solve the company also.
the situation based on the of making decision of
assumption. This method can the managers
be applied for the any  It also very cost
individual or the team also effectives
Computer-Based Training:  Flexible for the  Requirement of
It is basic based on computer trainees. technical skills.
whereby it brings cooperating  Comfortable to the  Hands- On
learning experiences to the trainees. requirements.
staff members and managers  Convenient to the
right in the restaurant. trainees.
 Helps McDonalds to
track the trainees’
performance.
 It is cost effective.
I feel that job training and orientation methods are very useful in the staff because the staff will
learn better when doing the job practically and also training new employees or bring up new
technologies which will help in increasing the preform level of the employees. and this is because
they use the realistic training and also they get immediate feedback on the preform, and the
staffs are highly motivated, the training cost so involved is low and there is active practice by the
staffs.
Use a systematic approach to plan training and development for a

training event.
Using the systematic approach training which is very helpful in that it highlighting a organization
to achieve its aims and objective objectives and goals and also to initiating phases of training. A
systematic approach to training is a type of formal training which is designed to ensure that the
training begins and ends on the bases of the organizational needs.
In short they are identifying the aims of the company and after sometime it ends up
implementing on the training program.
2.3
For the KFC organization we are going to plan:
Stage 1: the aim of the organization:
 As the organization is based on food industry. They have to keep a control over the market
through keep on creating various ideas which will help to have a good profit and as well
as the customers satisfaction. And also by effective marketing and cost minimization.
 And to achieve the aim of the organization, also to have a good relationship with the
customer.
Stage 2: the purpose of the training program :
 The purpose of the training is to identify the allergies and intolerance of the customer.
 The training aim and objective is to spread awareness about the entire food safety
means the allergies and intolerance. Employee training for the benefits of the foodservice.
As the main important in the organization is based is on food.
 To always provide the customer healthy food without any kind unhygienic food this will
haram the customer health. At the end of the training the staff members should be able
to recognize the problem. The staff employees should ask the customer if they suffer from
any form of food allergy and how to manage food allergy and intolerance.
 The participants are the member of the organization and the staff member as well as
the staff who have the role of making food (chefs). Shift manger, area manger
 Participation assessment: The participants will be provided a questionnaire each to the
customer to get feedback based on the allergies which they are facing and as well as they
have to fill it with the help of the information they acquired from the training event.
 The activities which are to be done an observation will played by the manger. The
manager will look after the feedback and take precaution.
Task 3
Be able to plan and design training and development:
The KFC organization has a successfully implemented on the training program. So it’s the time
to evaluated the effectiveness of the program an there are various technique of development.
the difference between food allergy and food intolerance

Food allergy is sometimes confused with food intolerance. Food allergies involve the immune
system of the person through which the person can lead to vomiting and can be life-threatening.
Intolerance is when the body has to suffering or trying to digesting a food. And it can make the
person feel badly, usually with A upset stomach, but it is not life-threatening. The most common
intolerance is to lactose—which is a natural sugar
Found in milk.
The objective of the evolution is that assessing the effectiveness of the training event which is
been conduct.
3.1 Prepare an evaluation using suitable techniques:
Questionnaire for the Customer of KFC:
Name:____________________
Designation:_______________________
1. What kind of ingredients through which you get allergy?
A. Protein
B. Carbohydrates
C. Fats
D. Trans fatty aid
2. Which body system can be affected by a food allergy reaction?
A. Skin
B. Respiratory system
C. Gastrointestinal tract.
D. Or other.
3. Why can fried foods be unsafe for individuals with food allergies?
A. The high starch content makes allergic reactions poorer.

B. The high fat content in fried foods makes allergic reaction poorer.
C. Cross-contact with other food proteins can arise if the oil is used to cook other food
items.
D. Frying changes the chemical structure of foods.
4. Which of the following is the best treatment for controlling a severe food allergic reaction?
A. Benadryl.
B. Pseudoephedrine.
C. Sudafed.
D. Epinephrine.
5. Which of the following items are risky for customers who have food allergies?
a. Fried Foods.
b. Desserts.
c. chicken
d. Others.
6. If a customer is experiencing an allergic reaction, what is the first thing you should do?
a. Determine which food the customer is allergic to.

b. Investigate how the allergic reaction could have happened.
c. Defend the food allergy policies of McDonalds.
d. Get medical help immediately.
7. How soon does a food allergy reaction occur after the food is consumed?
A. Immediately or within few hours after consumption.

B. Twenty-four hours after consumption.
C. Thirty-six hours after consumption.
D. Forty-eight hours after consumption.
8. Which of the following is the definition of allergen cross-contact?
A. Contact between raw and cooked food.

B. Contact between allergen containing foods and non-allergen containing foods.
C. Contact between allergen-containing foods and raw meat.
9. Which of the following does not belong in the top eight food allergens?
A. Potato.
B. Wheat.
C. Shrimp.
D. Prawns.
Carry out an evaluation of a training event.
The following shows the result of the above given questionnaire. These are the feedback of the
questionnaire:
1st questions are which causes the body’s negative reaction following?
127 employee members chose- Fats.

116 employee members chose- Proteins.
22 employee members chose- Carbohydrates.
23 employee members’ chose- Trans-fatty acids.
allergy which causes an negative impact on the

body
fats
protiens
carbhohydrates
tans-fatty acids
3.2
2nd question which body system get reaction as given in the following?
109 Employee members chose Skin
98 Employee members chose Respiratory system
9 Employee members chose member Gastrointestinal tract.
10 Employee members chose Or other.
Series 1
120
100
80
60
40 Series 1
20
0
skin respiratory gas other
system
3rd question is Why can fried foods be unsafe for individuals with food allergies?
30 Employee members chose the 1st option

90 Employee members chose the 2nd option
40 Employee members chose the 3rd option
25 Employee members chose the 4th option.
100
90
80
70
60
50
40
30
20
10
0
high starch high fat cross contact frying
4th Which of the following is the best treatment for controlling a severe food allergic reaction?
26 Employee members chose Benadryl.
35 Employee members chose Pseudoephedrine.
10 Employee members chose Sudafed.
90 Employee members chose Epinephrine.
100
90
80
70
60
50
40
30
20
10
0
benadryl pseudoephedine sudafed epinephrine
medicine which will help recover
the customers form the allergy
5th question which of the following items are risky for customers who have food allergies?
190 Employee members chose Fried Foods
30 Employee members chose Desserts.
40 Employee members chose chicken
50 Employee members chose other.
items which are risky for the customer
fried foods.
desserts
chicken
other
6th question, what is the first thing you should to avoid the allergy?
98 Employee members chose
10 employee members chose
avoid allergy
120
100
80
60
avoid allergy
40
20
0
determine which investigate defend medical immediately
food
7th question the occurrence of the allergy with the customer?

32 Employee members chose after immediate consumption
109 Employee members chose after 24 hours
hour which the customer

120
100
80
60
hour which the customer
40
20
0
immediate after 24 hours after 36 hours after 48 hours
consumption
The survey is taken for the allergies which are going on due to various reasons amongst customer.
As well as the survey gives how to handle the allergies which are going on but most of the
employee member are confused on the mayonnaise, garlic sauces, over fried chicken, peanut
butter, and wheat and other dairy products. The employee member has a knowledgeable because
of the survey which will help to achieve the aim and objective of the organization. The employee
member weren’t aware of any kind of allergy which the customers were going through. The
employee member can take precaution to take care of the customer health and also provide them
proper and good kind of food.
Review the success of the evaluation methods used.
The method which I have chosen is questionnaire method through which the employee member
shall get feedback and as well as they will try to improve in the food which they are providing
customers can be satisfying. They help in attaining both quantitative as well as qualitative data.
It also is a cost-effective compared to other evaluation techniques. As well as it also helps in the
practical and getting a faster results. A questionnaire doesn’t require the use of any kind of
scientific analysis because it depends on the survey and the feedback which is there In the survey.
The training is effective done in the KFC :
Recently a incident happen in the KFC, my friend Alisha and his 5 year son Joel went to have a
meal or kind of, to grab some food. The women Alisha wasn’t aware that his son has a allergy to
3.3 peanut butter or the things which are relating to employees. So later when the son started eating
the burger, he started coughing as well as vomiting because the peanut butter it wasn’t suitable
for the Joel’s body because the burger contented peanut butter. So the manager came and was
trying to make the lady came and as well as was handling the boy and the crowd the manager
opened the door so that he could breath. The manager told to one of the employee that to go the
pharmacy and by the medicine relating to the allergy. The employee knew the name of the
medicine because he has attended the training event, where he was trained about allergy about
the particular allergy. The employee went to the employee. There was a demonstration of
injecting epinephrine to the customer who has the allergic reaction. The employee came with an
epinephrine auto-injector, whereby he can inject it to the customer after ensuring that the
reaction was due to food allergy.
And the KFC always keep the medicine related to the allergy which the customer might be going
through. They have a safety kit through which they have all types of medicines in such cases.
The main objective was the improvement the health of the customer. KFC always ensures to inform
their customers both diners and takeaways about the food allergens.
Task 4
Explain the role of government in training, development and lifelong
learning.
The government is the main body of the country because they help and support the country and
the people. It’s like the better the people better the nation or the country will be. As the supreme
body of the country the government has a role in the UK country because it’s an monarchy rule.
The power is under their control and this power is channeled through the local government. The
government had taken the responsible of arranging the workforce in the country and as give the
employees training and development because the employee who are working in the organization
should be skilled enough to achieve the aims and objective of the organization. The role of the
government is very important in the lifelong learning.
As some following are given below:
 Tax breaks: The UK Government also provides organizations with tax breaks which that
means the organization should be investing more on the training and development of its
employees because it comes under the lifelong learning if the employee, which will
increase their productivity and reduce turnover and resignation.
 Developing Management Skills: The UK Government has recognized the need to develop
management skills amongst the young people. So the government also gives the
education in the schools and the university which can help the young people to be more
4.1
trained and motivated for the work. The UK government can also increase the job
opportunities in the UK. So that the young can gain more experiences.
 Funds: The Government of UK also provides additional funds for training and development
to the organizations in employees. The government Enterprise Minister revealed that the
government will provide £25 million to selected organizations for training and
development of the new as well as the existing employees.
The government of UK also has realized that only skills and qualifications which the employee or
the young people gained in the beginning are not enough but the skills they have to be up-to-
date and for which current training and development is required. Because it will help achieve the
aims and objective of the organization
The government has only the focuses on strategies for educating and lifelong skill upgrading in
order to strengthen the lifelong learning to employee and the other young people who are going
to apply for the job so that they can work better in the organization. The contract is based on
future welfare policy, which states clearly the agenda of education, training and lifelong learning.
The agreement also aims to improve the quantity as well as the quality of the education within
the employee and the young people and training for the adults. They ensure that the strategies
are widely accepted by all the organizations. The lifelong learning id the self-motivate motivation
in the employees.
Explain how the development of the competency movement has impacted on

4.2 the public and private sectors.
The competency is based on the human resources management which is based on common
practice in many private sector areas. The idea of competency is used form the 50 years in the
organization.
The competency is defined as “Typically, a model is defined as ''an imitation or an abstraction

from reality that is intended to order and simplify our view of that reality while still capturing its
essential characteristics" (Forcese & Richer, 1973)”
Accessed: http://managementtrainingcourses.org
Competency movement has also made the other firms concern about the performance gap of
their frim. As the private firm tries to invest more to increase their competency in the sector. And
public sector increasingly being adopted as an approach to HRM. It throws light on the origins
and meanings of the concept and traces the competency movement from the 1980s in the UK
and USA. Competency management involves recognizing the required skills and developing them
in order to produce better skills. The development of competency movement in UK focuses more
on the job function requirements. The movement also helps to enhance the culture change in the
public and private sector.
The competency movement also helps the government to increase the effectiveness amongst
the employees. for example the agency and other civil servant.
The development of competency movement has been known as the key process of HRD because
competency movement is considered vital for the survival of an organization and for the
functioning of the HRD.
Advantages in competency in HRM:

 It creates an direct link in between individual competencies to organizational strategies
and goals
 facilitate employee selection, evaluation, training, and development
 assist employers in hiring individuals with rare or unique competencies that are
difficult and costly to develop
disadvantages in competency in HRM:
 develop less meaningful competencies in organizations without clear visions of

their goals or strategies
 Be quite expensive and time-consuming to manage.
Assess how contemporary training initiatives introduced by the UK
government contribute to human resources development for an
organization.
IIP Training initiative contribute to Human Resource Development is as follows:

 The full form of IIP is (Investors in people standard, 2013) they popularly known as IIP,
as well as it was established in the year 1991.
4.3  National standard framework is organizations that help in performing better through v
providing training and development to employees.
 As it is important that the organizations should follow the 4 main principles which are
commitment, planning, action and evaluation these should be provide in the ways of the
evidence.
 This standard provides a useful model for the HRD managers
 On a generally basis, most of the HRD managers follow the national standard than their
own model.
 the government agency also helps them externally in funding for the initial costs.
 It plays an important role in training and development with the business process. As
well as it also helps the organizations to provide a connect between business objectives
with the individual objectives.
Apprenticeship Schemes Training initiative contribute to Human Resource
Development is as follows:
 Apprenticeship Schemes are very beneficial in both ways which is organization as well
the employees.
 It also help the employees reach the aims and objective of the company. It is a
combination of on-the-job as well as off-the-job training.
 Thus, they given the employee much opportunity to use their prospective and future
growth prospects.
 They also offers an example of how effective an organization’s workforce are,
including practical as well as theoretical knowledge
 This Schemes plan a career path for the individual as well as for its future developments
for the organization.
SSCs Training initiative contribute to Human Resource Development is as follows:
 Sector Skills Councils, popularly known as SSCs.
 It was established in the year 2002 and also was licensed form the Department for
Education and Skills.
 The main objective of the training is to creativity handle the skills and the production
need of the organization.
 The HRM is provided with many opportunities with the help of these SSCs.
Suggested References:
 Armstrong, M. (2009) Armstrong’s Handbook of Human Resource Management Practice.
Kogan Page.
 Reid, M., Barrington, H. and Brown, M. (2004) Human Resource Development
 Management (Chartered Institute of Personnel and Development) International Journal of

Public Sector Management (Emerald)
 learning resources www.lsc.gov.uk - Learning and Skills Council www.learndirect.co.uk
 Department for Business, Innovation and Skills http://www.cipd.co.uk/
Reference Checklist
Section Reference List Valid
In-text: ("The Learning Curve--Implementing Training In The Workplace")

Your Bibliography: "The Learning Curve--Implementing Training In The
Workplace". Connection.ebscohost.com. N.p., 2017. Web. 13 Apr. 2017.
In-text: ("Texas Chicken - ‫ بحث‬Google")
Your Bibliography: "Texas Chicken - ‫ بحث‬Google". Google.ae. N.p., 2017. Web. 13
Apr. 2017.
Task 1 In-text: ("Kolb's Learning Styles, Experiential Learning Theory, Kolb's Learning Styles
Inventory And Diagram")
Your Bibliography: "Kolb's Learning Styles, Experiential Learning Theory, Kolb's
Learning Styles Inventory And Diagram". Businessballs.com. N.p., 2017. Web. 13 Apr.
2017.
In-text: ("Kfc Management Levels - ‫ بحث‬Google")

Your Bibliography: "Kfc Management Levels - ‫ بحث‬Google". Google.ae. N.p., 2017.
Web. 10 Apr. 2017.
In-text: ("Employee Training Introduction - HR L Concepts L Topics L Definitions L

Abour Laws L Online - Whatishumanresource.Com")
Task 2
Your Bibliography: "Employee Training Introduction - HR L Concepts L Topics L
Definitions L Abour Laws L Online -
Whatishumanresource.Com". Whatishumanresource.com. N.p., 2017. Web. 11 Apr.
2017.
In-text: ("Training Of Employees: 6 Methods Used For Training Employees –

Explained!")
Your Bibliography: "Training Of Employees: 6 Methods Used For Training Employees
– Explained!". YourArticleLibrary.com: The Next Generation Library. N.p., 2017. Web.
13 Apr. 2017.
In-text: ("Identifying A Training Need - The Role Of Training And Development In Career
Progression - Marks And Spencer | Marks And Spencer Case Studies And Information
| Business Case Studies")
Your Bibliography: "Identifying A Training Need - The Role Of Training And
Development In Career Progression - Marks And Spencer | Marks And Spencer Case
Studies And Information | Business Case Studies". Businesscasestudies.co.uk. N.p.,
2017. Web. 13 Apr. 2017.
1 The Systematic Approaches to Training | 360training Enterprise

In-text: (Katchi)
Your Bibliography: Katchi, Muddassir. "The Systematic Approaches To Training |
360Training Enterprise". 360training.com. N.p., 2017. Web. 13 Apr. 2017.
Task 3
In-text: ("FÁS - Training Programmes")

Task 4 Your Bibliography: "FÁS - Training Programmes". Fas.ie. N.p., 2017. Web. 14 Apr.
2017.\
In-text: ("The Role Of Employers And Government In Training")

Your Bibliography: "The Role Of Employers And Government In Training". Campaign-for-learning.org.uk. N.p., 2017.
Web. 14 Apr. 2017.
for-learning.org.uk. N.p., 2017. Web. 14 Apr. 2017.
Achievement Summary
Pearson BTEC Level 5 HND in Assessor’s
Qualification Business Ms. Zakkia Uzair
Name
Unit Number Unit 23: Human Resources Learner’s
and Title Development Name
To achieve the criteria, the evidence must show that Achieved?

LO
the learner is able to: (tick)
Understand learning theories and learning styles
LO1
1.1 Compare different learning styles

Explain the role of the learning curve and the importance of transferring
1.2
learning to the workplace
Assess the contribution of learning styles and theories when planning
1.3
and designing a learning event
LO2 Be able to plan and design training and development
Compare the training needs for staff at different levels in an
2.1
organization
Assess the advantages and disadvantages of training methods used in
2.2
an organization
Use a systematic approach to plan training and development for a
2.3
training event
LO3 Be able to evaluate a training event
3.1 Prepare an evaluation using suitable techniques
3.2 Carry out an evaluation of a training event
3.3 Review the success of the evaluation methods used
LO4 Understand government-led skills development initiatives

Explain the role of government in training, development and lifelong
4.1
learning
Explain how the development of the competency movement has
4.2
impacted on the public and private sectors
Assess how contemporary training initiatives introduced by the UK
4.3 government contribute to human resources development for an
organization
Assignment Feedback
Formative Feedback: Assessor to Student
Action Plan:
Summative Feedback:
Feedback: IV to Assessor
Assessor Signature Date
IV Signature Date

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Assignment Front Sheet

Qualification Unit Number and Title

Reg. No. Learner’s Name Assessor’s Name

Hand-out Date Hand-in Date Submitted On

Assignment Type Summative Assignment

Learning In this assessment you will have the

Understand 1.1 Compare different learning styles

Qualification Unit Number and Title

Pearson BTEC Level 5 HND in Business Unit 23 Human Resources Development

Reg. No. Learner’s Name Assessor’s Name

Hand-out Date Hand-in Date Submitted On

Assignment Type Summative Assignment

Learning Outcome 1 - AC 1.1, AC 1.2, AC 1.3

Learning Outcome 2 - AC 2.1, AC 2.2, AC 2.3w32wq3

Learning Outcome 3 - AC 3.1, AC 3.2, AC 3.3

Learning Outcome 4 - AC 4.1, AC 4.2, AC 4.3

In order to achieve a merit the Indicative characteristics Guidance

In order to achieve a Indicative characteristics Guidance

distinction the learner must

D3: Demonstrate Innovation and creative thought Compelling arguments have

Task Has the evidence been

Compare different learning style:

Company profile Introduction:

Learning styles followed by KFC:

Comparison between the two organization’s learning style:

In-text: ("The Learning Curve--Implementing Training In The Workplace")

Assess the contribution of learning styles and theories when planning

Sunday, 1 April 2017

Compare the training needs for staff at different levels in an

In-text: ("Kfc Management Levels - ‫ بحث‬Google")

 Corporate Executive Training:

 Start with a top-ranked school

 Management Training Programs: as mentioned above, the middle level management

Assess the advantages and disadvantages of training methods used in

Methods of training Advantage Disadvantage

Classroom Training:  It provides for learning  This method can be

Use a systematic approach to plan training and development for a

For the KFC organization we are going to plan:

Stage 1: the aim of the organization:

Stage 2: the purpose of the training program :

the difference between food allergy and food intolerance

Questionnaire for the Customer of KFC:

1. What kind of ingredients through which you get allergy?

A. The high starch content makes allergic reactions poorer.

D. Frying changes the chemical structure of foods.

a. Determine which food the customer is allergic to.

A. Immediately or within few hours after consumption.

A. Contact between raw and cooked food.

127 employee members chose- Fats.

allergy which causes an negative impact on the

30 Employee members chose the 1st option

7th question the occurrence of the allergy with the customer?

hour which the customer

The training is effective done in the KFC :

Explain how the development of the competency movement has impacted on

The competency is defined as “Typically, a model is defined as ''an imitation or an abstraction

Advantages in competency in HRM:

disadvantages in competency in HRM:

 develop less meaningful competencies in organizations without clear visions of

IIP Training initiative contribute to Human Resource Development is as follows:

 Reid, M., Barrington, H. and Brown, M. (2004) Human Resource Development

 Management (Chartered Institute of Personnel and Development) International Journal of

 learning resources www.lsc.gov.uk - Learning and Skills Council www.learndirect.co.uk