Order to Cash Cycle (O2C)–In R12

Overview

In this practice, you will learn how to create orders with a standard item. Please note
that you will be completing an order to cash cycle with a standard item using all the
seeded data available in the environment. Examples of seeded data are: Order Type,
Customer, Price List, Item, etc.

Create an order to cash lifecycle

1. Create an order.

2. Save and book the order.

3. Pick Release the order.

4. Ship Confirm the order.

5. Use AutoInvoice to create an invoice for the order.

Practices Steps – Order to Cash life cycle

Responsibility: Order Management Super User, Vision Operations (USA)

Create an Order

1. (N) Orders, Returns > Sales Orders

2. Create an order for Business World:

Field Value
Customer Business World (1608)
Order Type Mixed (defaults)
3. Verify the following on the Main tab and Others tab (if the field is not visible
on the window, you can folder-enable it):

Field Value
Operating Unit Vision Operations
Shipping Method DHL

Note: this may be under (T) Others

Warehouse M1
Price List Corporate
Ship To Location <Both should default depending on the Customer Name/Number
Bill To Location selection>
4. (T) Line Items – enter Order Line Information:

Field Value
Ordered Item AS54888
Qty 2
5. Save your work. The Status on the line should display as Entered.
6. Click (B) Book Order to book the order. Note your Order Number 66862.

7. Click (B) OK to acknowledge Note.

Note: Ensure you are at the line level prior to checking the workflow. Click (M) Tools >
Workflow Status to see the status of the flow. Click (B) View Diagram on the Workflow
Status HTML page to see the order processes and activities. A green box around the
activity indicates that the activity is in progress. Close the Workflow Status window to
return to the Sales Orders window.
8. Close the window.

Pick Release the Order

9. (N) Shipping > Release Sales Orders > Release Sales Orders

10. In the (T) Order tab, the Orders field should show a value of Unreleased.

Enter your order number in the Order Number field.

The Customer and Order Type fields get populated based on the Order Number field
value.
11. Click (T) Inventory, enter the following:

Field Value
Warehouse M1
Auto Allocate Yes
12. Click (T) Shipping, enter the following:

Field Value
Autocreate Delivery Yes
Auto Pick Confirm Yes
Ship Confirm Rule <Clear the field>
13. Click (B) Execute Now to pick release and pick confirm the order.

14. Click (B) OK to acknowledge Note.

15. Close the window.

Ship Confirmation

16. (N) Shipping > Transactions

17. The Query Manager window opens. Enter your order number in the fields From Order
Number and To Order Number. Select no value in the Line Status field.

18. Click (B) Find to find your order.

19. The Shipping Transactions window opens to display your order details with the
statuses.
20. (T) Delivery

21. Click (B) Ship Confirm and accept defaults.

22. Click (B) OK

23. You will receive a message that the delivery was successfully confirmed. Click (B) OK
and close the Shipping Transactions window.

Verifying Status
24. Open the Sales Orders window to check the status of your order. (T) Line Items: the
line status should display as Shipped.

25. Click (M) Tools > Workflow Status to see the current status of your order. Click (B)
View Diagram to see the diagrammatic representation of the order flow. When a
workflow activity is enclosed in a green box, it implies that the activity is in progress.
Viewing the Shipping Details from the Sales Orders window

26. Click (B) Actions > Additional Line Information to view the delivery and trip
information and status.

Additional Line Information

Delivery Status: Closed

Picked Status: Shipped

Trip Status: Closed

Interfacing to Receivables using the Workflow Background Process Concurrent Program

Note: These steps may not be necessary if the Workflow Background program is already
running on a scheduled basis.

27. From the Sales Orders window, navigate to (M) View > Requests.

· Click (B) Submit a New Request

· Select Single Request

· Request Name: Workflow Background Process.

· Enter the following as parameters in the Parameters window:

Parameter Value
Item Type OM Order Line
Process Deferred Yes
Process Timeout Yes
Process Stuck <Clear the default
value>
28. Click (B) OK to accept parameters

29. Click (B) Submit to process your request. You will get a request ID that you can
track in the Find Requests window. Click (B) No in the Decision pop-up.

Note: Click (B) Find to see your request processed. It should complete as Normal.

30. Return to the Sales Orders window. Query for your order by using the F11 key. Enter
your order number and use the Ctrl-F11 keys to get the query results. Though your
order status still displays as Booked, the line status should show up as Closed.
31. Close the window.

Run AutoInvoice

32. (N) Receivables > Interfaces > AutoInvoice

· Click (B) OK to Submit a Single Request. The concurrent programs window opens to
enable you to run AutoInvoice.

33. In the Name field select the AutoInvoice Master Program and enter the following
parameters in the parameters window:

Parameter Value
Organization All
Invoice Source ORDER ENTRY
Date <current date>
(Low) Sales Order Number <Look for your Sales Order Number range in the LOV and
select it>
(High) Sales Order Number <Look for your Sales Order Number range in the LOV and
select it>
34. Click (B) OK and return to the main window. Click (B) Submit to run AutoInvoice.
You will be given a request ID, which you can use to track the status of your request. It
should complete as normal.

Viewing your Invoice Details

35. (N) Orders, Returns > Order Organizer

36. Enter your order number and click (B) Find.

37. When your order appears in the result list, click (B) Actions > Additional Order
Information > (T) Invoices / Credit Memos.
38. Click (B) Invoice Details to view the invoice autocreated from your order.

39. Click on the invoice print (B) .

40. Close the screen and return to the navigator