Consumer Protection

Consumer protection - Marketing aptitude
questions
Q1. Six rights 1)right to safety, 2)right to be informed,3)right to

choose,4) right to be heard,5)right to seek redressal and 6) right to
consumer education were first seen by__________________
(1) Philip Kotler

(2) Nielson
(3) John F Kennedy
(4) H R Bowen
(5) Stephen Morse
View Answer / Hide Answer
Q2. ______________________ is related to the moral principles that should

govern business activities.
(1) Sociology
(2) Market ethics
(3) Business ethics
(4) Anthropology
(5) None of these
ANSWER: (3) Business ethics
Q3. A prestigious firm can raise more capital from the public for the
purpose of
(1) Profit
(2) More money making
(3) Maintenance
(4) Growth
(5) None of these
ANSWER: (4) Growth
Q4. A consumer is not satisfied with district forum. In how many days
he can challenge the same and approach the State Commission?
(1) 20 days
(2) 30 days
(3) 50 days
(4) 70 days
(5) 100 days
ANSWER: (2) 30 days
Q5. A firm will attain higher prestige and recognition only if it

_____________________
(1) Keep a physical existence

(2) Is economically good
(3) Has good production power
(4) Has well established building
(5) None of these
ANSWER: (2) Is economically good
Q6. Burger hut is a fast food outlets on school premises, is related to

which social responsibility strategy?
(1) Proactive
(2) Active
(3) Obstructive
(4) Destructive
(5) Defective
ANSWER: (3) Obstructive
Q7. What is the limit of State Commission which is headed by a person

of the level of High Court Judge established by the government in their
respective states?
(1) 5 lakh to 1 Crore

(2) 10 Lakh to 1Crore
(3) 20 Lakh to 1 Crore
ANSWER: (3) 20 Lakh to 1 Crore
Q8. Profits are necessary in business to provide sufficient returns on

______________________.
(1) Profit
(2) Loss
(3) Production
(4) Investment
(5) Manufacturing

ANSWER: (4) Investment
Q9. _________________________ provides the adequate and accurate

information about quality, quantity, purity, standard and the price of
the goods and services.
(1) Right to choose

(2) Right to be heard
(3) Right to be informed
(4) Right to consumer education
(5) Right to safety
ANSWER: (3) Right to be informed
Q10. Redressal Agencies comes under which consumer protection

act?
(1) National commission

(2) State commission
(3) District forum
(4) All of these
(5) None of these
ANSWER: (4) All of these
Q11. The most important and remarkable benefit to the society

through innovation and growth is_______________
(1) Availability of customers

(2) Availability of shops
(3) Availability of good products
(4) Availability of good markets
(5) Availability of targets
ANSWER: (3) Availability of good products
Q12. Primary motive for business activities should not lead to

conclude that profit is the ________________________
(1) Revenue
(2) Sole objective
(3) Growth
(4) Sole conclusion
(5) Evaluation of business.
ANSWER: (2) Sole objective
Q13. Employers look forward to the business enterprise for

______________________.
(1) Mutual fund

(2) Mutual benefit
(3) Mutual loss
(4) Mutual profit
(5) None of these
ANSWER: (2) Mutual benefit

Q14. ______________________ of a business denote its obligations to the
customer, investor, employers, supplies, government and general
public.
(1) Social objective

(2) Sole objective
(3) Market objective
(4) Sales objective
(5) National objective
ANSWER: (1) Social objective
Q15. In context to social responsibility, undesirable activities should

not be undertaken for the sake of _______________
(1) Growing business

(2) Earning profit
(3) Own profit
(4) All of these
(5) None of these
Q16. If the customers are not satisfied the business will not be in the
position to generate ________________________
(1) Growth
(2) Revenue
(3) Profit
(4) Loss
(5) None of these
ANSWER: (2) Revenue
Q17. ______________________ are concerned with the development of

country as a whole.
(1) Sole objective

(2) Sales objective
(3) National objective
(4) Market objective
(5) Social objective
ANSWER: (3) National objective
Q18. To charge fair prices from the customers is an example of
(1) Good habit

(2) Bad habit
(3) Good ethics
(4) Bad ethics
(5) None of these
ANSWER: (3) Good ethics
Q19. In case any party is not satisfied with National Commission

decision, in how many days the party can appeal to the Supreme
Court?
(1) 20 days
(2) 30 days
(3) 50 days
(4) 70 days
(5) 100 days
ANSWER: (2) 30 days
Q20. The purpose of ______________________is to regulate both objectives

of business and the means adopted to achieve them.
(1) Marketing ethic

(2) Business ethics
(3) Good ethics
(4) Bad ethics
(5) None of these
ANSWER: (2) Business ethics
Q21. If a firm wants to stay and grow in business, it must create
(1) New products

(2) New shops
(3) New customers
(4) New markets
(5) New targets
ANSWER: (3) New customers

Q22. __________________________________ provides separate definitions of
consumer for the purpose of goods and service.
(1) Consumer Protection Act, 1988

(2) Consumer Protection Act,1989
ANSWER: (3) Consumer Protection Act,1986
Q23. The cooperative banks lending policies premises are

___________________social responsibility strategy.
(1) Active
(2) Proactive
(3) Destructive
(4) Defective
(5) Obstructive
ANSWER: (2) Proactive
Q24. ______________________________ provides the consumer must be

assured whenever possible access to a variety of goods and services
at competitive prices.
(1) Right to consumer protection Act

(2) Right to choose
(3) Right to safety
ANSWER: (2) Right to choose
Q25. Ethics are concerned with right and ________________
(1) Good
(2) Bad
(3) Wrong
(4) Nothing
(5) None of these
ANSWER: (3) Wrong
Q26. Focus on human objectives is mainly on two constituents-

1._______________ and 2 consumer.
(1) Product
(2) Market
(3) Firm
(4) Employer
(5) None of these
ANSWER: (4) Employer
Q27. The domain of ethics lies between two other ill-defined and
changing domains.1)__________________and 2)Law.
(1) Social
(2) Economical
(3) Free choice
(4) Public
(5) Growth
ANSWER: (3) Free choice
Q28. ______________ ethics moral offers the greatest good to the

greatest number of customers.
(1) Marketing ethic

(2) Utilitarian
(3) Business ethics
(4) Obstructive
(5) Destructive
ANSWER: (2) Utilitarian
Q 29. __________________________can sue in negligence for injury caused

by a defective product.
(1) Good customer

(2) Bad customer
(3) Regular customer
(4) Diseased customer
(5) Non-regular customer
ANSWER: (4) Diseased customer

Q30. The redressal of consumer grievances, the consumer protection
Act is a
(1) One tier enforcement

(2) Two-tier enforcement
(3) Three-tier enforcement
(4) Four-tier enforcement
(5) None of these
ANSWER: (3) Three-tier enforcement
Q31. Consumer disputes redressal agencies are working on three

different levels.1)National Commision,2)State Commission
3)_________________________.
(1) District court

(2) Supreme court
(3) Gram panchayat
(4) District forum
(5) None of these
ANSWER: (4) District forum
Q32. From a social marketing perspective, dental flows would be

considered as
(1) Defective product

(2) Good product
(3) Salutary product
(4) Regular product
(5) Specific product
ANSWER: (3) Salutary product
Q33. If a customer is not satisfied with the order of district forum. In

how many days he/she can appeal to State Commission?
(1) 10 days
(2) 20 days
(3) 30 days
(4) 50 days
(5) 2 month
ANSWER: (3) 30 days
Q34. State commission hears the plea of customer’s product whose

worth is Rs. 20 lakh to ______________________
(1) 1 Crore
(2) 2 Crore
(3) 3Crore
(4) 4 Crore
(5) 5 Crore
ANSWER: (1) 1 Crore
Q35. What is the full form of CERC.

(1) Customer Education and Research Centre
(2) Consumer Education and Research Centre
(3) Consumer Education and Relief Centre
(4) Customer Education and Relief Centre
(5) Customer Education and Retail Centre
ANSWER: (2) Consumer Education and Research Centre
Q36. District forum hears the plea of those customers whose product
does not exceeds the value limit____________
(1) 10 lakh
(2) 20 lakh
(3) 30 lakh
(4) 40 lakh
(5) 50 lakh
ANSWER: (2) 20 lakh
Q37. ___________________________ is the safety measurement protection of

consumer from unscrupulous and unethical malpractices by the
business and to provide them speedy redressal of their grievances.
(1) Manufacturer Protection

(2) Retailer Protection
(3) Business Protection
(4) Consumer Protection
(5) Wholesaler Protection
ANSWER: (4) Consumer Protection

Q38. _______________ is he most effective and economical system for
quick redressal of the public grievances.
(1) Supreme court

(2) District forum
(3) State commission
(4) Lok adalat
(5) National commission
ANSWER: (4) Lok adalat
Q39. Misleading advertisements, supply of interior services, charging

more than MRP, hoarding and black marketing etc. leads to consumer
exploitation called.

(2) Business malpractice
(3) Diseased customer
(4) Consumer protection
(5) Corporate Governance
ANSWER: (2) Business malpractice
Q40. “Obligation of business to pursue decisions or to follow those

lines of action which are desirable in terms of objectives and values of
society”. Who said this?
(1) Neilson
(2) H R Bowen
(3) Henry Ford
(4) Stephen Morse
(5) Philip Kotler
ANSWER: (2) H R Bowen
Q41.____________________________ provides a safeguard for consumers

against goods and services which are hazardous to health.
(1) Right to safety

(3) Right to choose
ANSWER: (1) Right to safety
Q42. What is the full form of MRP?
(1) Minimum Retail Price

(2) Maximum Retail Price
(3) Minimum Rental Price
(4) Maximum Rental Price
(5) More Retail Price
ANSWER: (2) Maximum Retail Price
Q43. As an economic activity business has to strive for innovation,

survival, profit, growth and ______________________.
(1) Diversification
(2) Utilitarian
(3) Market sale
(4) Revenue
(5) None of these
ANSWER: (1) Diversification
Q44. National Commission was constituted in 1988 by the Central

government headed by a sitting or retired Judge of the Supreme Court.
The compensation value is not more than one crore. To whom the
party can filed against the order of National Commission?
(1) District court

(2) Supreme court
(3) Gram panchayat
(4) District forum
(5) None of these
ANSWER: (2) Supreme court
Q45. Which rights were seen by John F. Kennedy?
(1) Right to safety

(3) Right to choose
(5) All of these
Q46. ________________________________relief is available if the goods are

adulterated and the manufacturer is still in practice of selling.
(1) To complete consumer education.

(2) To free choice of goods and service.
(3) To seek redressal whenever consumer rights have been infringed.
(4) Cease manufacturing of Hazardous Goods
(5) To be fully informed about the performance and quality of all goods
and services.
ANSWER: (4) Cease manufacturing of Hazardous Goods
Q47. _____________________________provides the consumer to approach the

government and public bodies when decisions and policies are made,
which can hamper consumer interests.
(1) Right to safety

(5) Right to choose
ANSWER: (4) Right to be heard
Q48. A business must earn sufficient profit to

_____________________________in the competitive world of Business.
(1) Survive
(2) Grow
(3) Stable
(4) Both 1 and 2
(5) Both 1 and 3
ANSWER: (4) Both 1 and 2
Q49. ______________________provides a fair settlement of genuine

grievances relating to the performance, grade, quality, etc. of goods
and services.
(1) Right to safety

(4) Right to choose
ANSWER: (3) Right to consumer protection Act
Q50.What is the concept purpose of the quoted line. “To separate

ownership and management control of organizations and to make
organizations more visibly accountable to wider range of
stakeholders.”
(1) Business ethics

(2) Business malpractice
(3) Corporate Governance
(4) National Commission
(5) None of these
ANSWER: (3) Corporate Governance
Q51. The consumer’s right to be informed about the true benefits of a

product has led to specific proposals regarding
(1) Bulk price

(2) Unit price
(3) Maximum retail price
(4) Pure price
(5) None of these
ANSWER: (2) Unit price
Q52. ______________________ provides consumer associations, educational

institutions and policy makers can play an important part.
(1) Right to safety

(3) Right to choose
(5) None of these
ANSWER: (2) Right to consumer education
Q53. Under ________________ scheme any person can move to court of

law in the interest of the society.
(1) Public Interest Litigation
(2) Private Interest Litigation
(3) Other Interest Litigation
(4) All of these
(5) None of these
ANSWER: (1) Public Interest Litigation
Q54. The phase of social responsibility is discussed widely in the

literatures of
(1) Sociology
(2) Psychology
(3) Anthropology
(4) Both 1 and 2
(5) Both 1 and 3
ANSWER: (5) Both 1 and 3
Q55.Every business aims at growth that signifies increase in

_________________________.
(1) Market sale

(2) Wholesale
(3) Unit pricing
(4) Earning profit
(5) None of these
ANSWER: (1) Market sale

Q56.Growth brings higher profits and several powers in business. One
power is economics than the other one is
(1) Consumer power

(2) Business power
(3) Social power
(4) Money power
(5) None of these
ANSWER: (3) Social power
Q57. In case of aggrieved party is not satisfied, in how many days the
party can appeal to the National Commission?
(1) 20 days
(2) 30 days
(3) 50 days
(4) 70 days
(5) 100 days
Q58. What is the concept of the quoted line?” The safety of the product
is not such as persons generally are entitled to expect”.
(1) Regular product

(2) Famous product
(4) Specific product
(5) None of these

ANSWER: (3) Defective product
Q59. “More many chasing is not business” was stated by whom?
(1) H R Bowen
(2) John F Kennedy
(3) Henry Ford
(4) Stephen Morse
(5) Philip Kotler
ANSWER: (3) Henry Ford
Q60. What is the Full Form of PIL?
(1) Personal Interest Litigations

(2) Private Internal Litigations
(3) Private Interest Litigations
(4) Public Interest Litigations
(5) Personal Information Litigations
ANSWER: (4) Public Interest Litigations

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Consumer protection - Marketing aptitude

Q1. Six rights 1)right to safety, 2)right to be informed,3)right to

(1) Philip Kotler

View Answer / Hide Answer

Q2. ______________________ is related to the moral principles that should

View Answer / Hide Answer

ANSWER: (3) Business ethics

View Answer / Hide Answer

ANSWER: (4) Growth

View Answer / Hide Answer

ANSWER: (2) 30 days

Q5. A firm will attain higher prestige and recognition only if it

(1) Keep a physical existence

View Answer / Hide Answer

ANSWER: (2) Is economically good

Q6. Burger hut is a fast food outlets on school premises, is related to

View Answer / Hide Answer

ANSWER: (3) Obstructive

Q7. What is the limit of State Commission which is headed by a person

(1) 5 lakh to 1 Crore

View Answer / Hide Answer

ANSWER: (3) 20 Lakh to 1 Crore

Q8. Profits are necessary in business to provide sufficient returns on

View Answer / Hide Answer

Q9. _________________________ provides the adequate and accurate

(1) Right to choose

View Answer / Hide Answer

ANSWER: (3) Right to be informed

Q10. Redressal Agencies comes under which consumer protection

(1) National commission

View Answer / Hide Answer

ANSWER: (4) All of these

Q11. The most important and remarkable benefit to the society

(1) Availability of customers

View Answer / Hide Answer

ANSWER: (3) Availability of good products

Q12. Primary motive for business activities should not lead to

View Answer / Hide Answer

ANSWER: (2) Sole objective

Q13. Employers look forward to the business enterprise for

(1) Mutual fund

View Answer / Hide Answer

ANSWER: (2) Mutual benefit

(1) Social objective

View Answer / Hide Answer

ANSWER: (1) Social objective

Q15. In context to social responsibility, undesirable activities should

(1) Growing business

View Answer / Hide Answer

ANSWER: (4) All of these

View Answer / Hide Answer

ANSWER: (2) Revenue

Q17. ______________________ are concerned with the development of

(1) Sole objective

View Answer / Hide Answer

ANSWER: (3) National objective

Q18. To charge fair prices from the customers is an example of

(1) Good habit

View Answer / Hide Answer

ANSWER: (3) Good ethics

Q19. In case any party is not satisfied with National Commission

View Answer / Hide Answer

ANSWER: (2) 30 days