Lovely Professional University, Punjab

Course Code Course Title Course Planner Lectures Tutorials Practicals Credits
MGT519 OPERATIONS MANAGEMENT 16031::Gurpreet Kaur 3.0 1.0 0.0 4.0
Course Category Courses with numerical and conceptual focus

TextBooks
Sr No Title Author Edition Year Publisher Name
T-1 Operations Management Norman Gaither,Greg 9th Cengage Learning
Frazier
Reference Books
Sr No Title Author Edition Year Publisher Name
R-1 Operations Management Concepts, Evans & Collier 1st Cengage Learning
Techniques & Applications
R-2 Operations Management William Stevenson Taylor 8th Tata McGraw Hill

Other Reading

Sr No Journals articles as Compulsary reading (specific articles, complete reference)

OR-1 The four things that a service Business must get right HBR Article ,
OR-2 Bang & Olufsen Design Driven Innovation : HBR , Smart Product Design : HBR ,
OR-3 Mishina, Kazuhiro. Toyota Motor Manufacturing, U.S.A., Inc. HBS Case No. 9-693-019. Harvard Business School Publishing, Boston, 1995. ,
OR-4 Hammond, Janice H. Barilla SpA (A). HBS Case No. 9-694-046. Harvard Business School Publishing, Boston, 1994. ,
OR-5 Latour, Almar. Nokia Handles Supply Shock with Aplomb as Ericsson of Sweden Gets Burned. The Wall Street Journal. Dow Jones & Company, Inc., 2001. ,
OR-6 National Cranberry Cooperative HBS #688122. From Case Map ,
OR-7 John Crane UK Ltd Case : The CAD CAM Link . HBS #691021,24p ,
OR-8 To Move or not to Move .Case of Cathay Pacific Airways . University of Hong Kong HBS #HKU003,22p ,
OR-9 Note on Quality: The Views of Deming, Juran, and Crosby HBS .687011 ,
OR-10 Process Control at Polaroid , HBS, #693047 ,
OR-11 LL Bean Item Forecasting and Inventory Management HBS, #893003, 5p ,
OR-12 Johson Control Automotive Systems , HBS,#69308623p ,

Relevant Websites
Sr No (Web address) (only if relevant to the course) Salient Features
RW-1 "www.apics.org " "Website of Association of Operations Management "

RW-2 "www.asq.org " "American Society for Quality, Mentions various Quality Control Tools "
 RW-3 "www.mhhe.org/omc/index.html " "McGraw Hill Site, Links to over 100 operations related articles "

RW-4 "www.poms.org " "Website of Production and Operations Management Society "

LTP week distribution: (LTP Weeks)

Weeks before MTE 7
Weeks After MTE 6
Spill Over 2

Detailed Plan For Lectures

Week Lecture Broad Topic(Sub Topic) Chapters/Sections Other Readings, Lecture Description Learning Outcomes Pedagogical Tool
Number Number of Text/reference Relevant Demonstration/ Case
books Websites, Audio Study / Images /
Visual Aids, animation / ppt etc.
software and Planned
Virtual Labs
Week 1 Lecture 1 Operations Management T-1:Chapter one RW-1 Historical milestones in Students would be able Case study What do
(Introduction: Historical RW-4 POM to briefly describe the Operations and Supply
milestones, Industrial revolution, historical evolution or Chain Managers Do
Post civil war period, Scientific Operations Reference Operations
management, Human relation and Management Management by Russel
Behavioralism, Operations and Taylor pg no 3
research.)
Operations Management(The T-1:Chapter One Studying Operations Students would be able
Service revolution, The computer Management to identify three major
revolution, Operations as a functional areasof the
system.) organization and
describe how they
interrelate
Lecture 2 Operations Management T-1:Chapter Two Reality of global Students would be able Case study Strategies
(Operations strategies in a Global competitionquality to generalize the todays at the US Postal
economy, Today's Global Business customer service cost global conditions and Service and Dell
conditions, Growth of Service challenges advanced how they demand for a Reference Operations
sectors.) technologies Continued proper study of Management by
growth of service operations Management Norman gaither pg no
sectorsScarcity of 27
operations
resourcesSocial
responsibility issues
Week 1 Lecture 3 Operations Management
(Operations strategies in
Manufacturing and Services,
Competitive priorities, Formation
of Operations strategies.)
Week 2 Lecture 4 Demand Forecasting(Qualitative
and Quantitative forecasting
methods.)
Lecture 5 Demand Forecasting(Qualitative
and Quantitative forecasting
methods.)
Lecture 6
Week 3 Lecture 7 Demand Forecasting(Successful
forecasting system.)
Demand Forecasting(Computer
software for forecasting.)
Demand Forecasting(Forecasting
in small businesses and start up
ventures.)
Lecture 8 Designing and Developing
Products and Service Design
(Process planning and design,
Major factors affecting Process
design.)
T-1:Chapter Two Elements of operations list and briefly explain
R-2:Chapter Two strategyCompetitive the primary ways that
priorities Operations business organizatons
strategy in services compete
evolutionn of positioning
strategy linking
operations and marketing
strategies
T-1:Chapter Three Qualitative and Compare and contrast Case study
R-2:Chapter Three Quantitative qualitative and Forecasting Telephone
modelsTable 33 and quantitative approaches Calls at L L Bean
Table 34 longe range and to forecasting Reference Operations
short range forecast Management by
Numericals on Norman gaither pg no
forecasting techniques 79
T-1:Chapter Three Qualitative and Compare and contrast Case study
R-2:Chapter Three Quantitative qualitative and Forecasting Telephone
modelsTable 33 and quantitative approaches Calls at L L Bean
Table 34 longe range and to forecasting Reference Operations
short range forecast Management by
Numericals on Norman gaither pg no
forecasting techniques 79
Quiz,Test,Case study 2
T-1:Chapter Three How to select a Enlist the elements of a Case study Using a
forecasting method How good forecast and learn Forecasting Expert
to monitor and control a how to evaluate and System at Xerox
forecasting model control it Reference Operations
Management by
Norman gaither pg no
93
T-1:Chapter Three Forecast Pro Students will learn the
AutoboxSmart forecast application of softwares
for windows SAS SPSS in forecasting
SAP PM software library techniques
T-1:Chapter Three Different methods Students will know the
applicable in small application of different
businesses and start up possible forecasting
ventures Sources of techniques to small
forecasting dataTable businesses
310
T-1:Chapter Four OR-6 The process planning and Explain the strategic Case study Compaq
design systemfigure 43 importance of product changes to Produce to
major factors affecting and service design Order
choice of process Reference Operations
designsTable 42 Management by
designing and Norman gaither pg no
developing product and 132
service design
Week 3 Lecture 9 Designing and Developing
Products and Service Design
(Types of Process design,
Interrelationship among Product
design, Process design and
Inventory policy.)
Week 4 Lecture 10 Designing and Developing
Products and Service Design
(Types of Process design,
Interrelationship among Product
design, Process design and
Inventory policy.)
Lecture 11
Lecture 12 Designing and Developing
Products and Service Design
(Process design in services,
Deciding among processing
alternatives, Plant tours.)
Week 5 Lecture 13 Facility Capacity(Long range
capacity planning.)
T-1:Chapter Four Process designproduct Students will be able to
focussed process understand the
focussed group interrelationship among
technology cellular product design process
manufacturing design and inventory
interrelationships among policy
product design process
design and inventory
policy
T-1:Chapter Four Process designproduct Students will be able to
focussed process understand the
focussed group interrelationship among
technology cellular product design process
manufacturing design and inventory
interrelationships among policy
product design process
design and inventory
policy
Quiz,Test,Case study 3
T-1:Chapter Four Processing alternatives List the several key
batch size and product issues in service design
variety capital and understanding the
requirement for process types of processes in
design economic analysis manufacturing or
process charts Process service organizations
design in services plant
tours product focused
process focused service
operation
T-1:Chapter Five Definition of production Explain the importance Case study
R-2:Chapter Five capacity measurement of of capacity planning Automakers Facing
capacity forecasting Overcapacity in Asia
capacity demand ways of Reference Operations
changing capacity Management by
economies of scale Norman gaither pg no
analyzing Capacity 167
planning decision
decision tree analysis
cost volume analysis
numericals
Week 5 Lecture 14 Facility Location and Layout
(Facility Location concepts and
techniques, Facility Layout
introduction.)
Lecture 15
Week 6 Lecture 16 Facility Location and Layout
(Manufacturing and Analyzing
facility Layouts, Service facility
Layout.)
Lecture 17 Facility Location and Layout
(Manufacturing and Analyzing
facility Layouts, Service facility
Layout.)
T-1:Chapter Five Factors affecting location Explain why location Case study Intel
decision types of facilites decisions are important Delays Opening A
and their dominant and use the techniques New Plant
locational presented to solve Reference Operations
factorsanalyzing retailing typical problems Management by
and other service Norman gaither pg no
locations analyzing 170
industrial facility
locations numericals on
centre of gravity
methodfactor rating
method and cost profit
volume analysis
Quiz,Test,Case study 1
T-1:Chapter Five Product layout process Explain the strategic Case study Boeing
R-2:Chapter Six layout cellular importance of facility Factory Saves Space
manufacturing layout layouts and the Reference Operations
fixed position layout applicability of Management by
hybrid layout software different layout Norman gaither pg no
for analyzing facility techniques accross 193
layout planning process different organization s
and warehouse layout to find best possible
planning product layout
layoutplanning cellular
manufacturing layouts
service layoutstypes and
anlyzing service facility
layouts Numericals on
above layouts
T-1:Chapter Five Product layout process Explain the strategic Case study Boeing
R-2:Chapter Six layout cellular importance of facility Factory Saves Space
manufacturing layout layouts and the Reference Operations
fixed position layout applicability of Management by
hybrid layout software different layout Norman gaither pg no
for analyzing facility techniques accross 193
layout planning process different organization s
and warehouse layout to find best possible
planning product layout
layoutplanning cellular
manufacturing layouts
service layoutstypes and
anlyzing service facility
layouts Numericals on
above layouts
Week 6 Lecture 18 Operating Technologies(Types of
Manufacturing Automation,
Software for automation.)
Week 7 Lecture 19 Operating Technologies
(Automation in Services,
Automation issues, Deciding
among automation alternatives.)
Lecture 20 Operating Technologies(Service
Operations Planning and
Scheduling- Scheduling quasi
manufacturing service.)
T-1:Chapter Six Types of manufacturing Explain the importance Case study Northrop
automationmachine and types of automation Grumman Searches
attachments numerically in manufacturing For New Production
controlled Technology
machinesrobotsautomate Reference Operations
d quality control Management by
inspection automatic Norman gaither pg no
identification system 231
automated process
controls Automated
production systems
Automated flow lines
Automated assembly
systems flexible
manufacturing systems
automated storage and
retrieval system Software
for autmationCADCAM
Computer integrated
manufacturing Enterprise
resource planning
T-1:Chapter Six Automation issues Use List the key issues Case study Automated
of automation building involved in automation Check Out At Kroger
manufacturing Grocery Store
flexibilities Justifying Reference Operations
automation projects Management by
managing technological Norman gaither pg no
change worker 244
displacement training
and retraining
Automation alternatives
Rating scale approach
Relative aggregate scores
approach
T-1:Chapter Nine Service Operations Student will be able
Planning and Scheduling understand the critical
nature of services issues involved while
revisited operations planning for service
strategies for services operations like banking
types of service restraunt retail etc
operations scheduling
challenges in services
Scheduling quasi
manufacturing service
product focused
operations process
focused operations work
shift scheduling in
service operations
Week 7 Lecture 21 Operating Technologies
(Scheduling customer as
participant service, Scheduling
customer as product service.)
Week 8 Lecture 22 Operations Quality Management
and Quality Control(Nature of
Quality, Quality gurus, Modern
quality management, Quality
Management recognition, TQM
programs.)
T-1:Chapter Nine Scheduling customer as Describe how
participant service nature scheduling is done in
of theses operations services
waiting lines in service
operationsScheduling
customer as product
service nature of these
operations using
computer simulation in
service operations
MID-TERM
T-1:Chapter Seven Nature of Quality Explain why quality is Case study
Dimensions of important Empowered Work
qualityDeterminants of Describing the quality Teams At Square D
quality costs of awards and overview of Corporation
qualityModern quality TQM process Reference Operations
management quality Management by
gurus quality drives the Norman gaither pg no
productivity machine 287
other aspects of the
quality picture Quality
Management recognition
Malcolm Baldridge
award the deming prize
ISO 9000 standards
TQM programsTop
management
Commitment and
InvolvementCustomer
involvement designing
product for quality
designing and controlling
production processes
developing supplier
partnership customer
service distribution and
installation building
teams of empowered
employees benchmarking
and continuous
improvement
Week 8 Lecture 23 Operations Quality Management
and Quality Control(Nature of
Quality, Quality gurus, Modern
quality management, Quality
Management recognition, TQM
programs.)
Lecture 24 Operations Quality Management
and Quality Control(Quality
Control- Statistical concepts in
Quality Control.)
Week 9 Lecture 25 Operations Quality Management
and Quality Control(Control
Charts.)
Lecture 26 Operations Quality Management
and Quality Control(Control
Charts.)
Lecture 27 Operations Quality Management
and Quality Control(Quality
Control in Services, Computers in
Quality Control.)
T-1:Chapter Seven Nature of Quality Explain why quality is Case study
Dimensions of important Empowered Work
qualityDeterminants of Describing the quality Teams At Square D
quality costs of awards and overview of Corporation
qualityModern quality TQM process Reference Operations
management quality Management by
gurus quality drives the Norman gaither pg no
productivity machine 287
other aspects of the
quality picture Quality
Management recognition
Malcolm Baldridge
award the deming prize
ISO 9000 standards
TQM programsTop
management
Commitment and
InvolvementCustomer
involvement designing
product for quality
designing and controlling
production processes
developing supplier
partnership customer
service distribution and
installation building
teams of empowered
employees benchmarking
and continuous
improvement
T-1:Chapter Statistical concepts in List and briefly explain
Seventeen Quality Control the important statistical
Sampling Central limit concepts used in
theorm and quality controlling quality
control
T-1:Chapter Control Charts Control Explain how control
Seventeen charts for variables charts are used to
R-2:Chapter Ten Control charts for monitor a process and
attributes along with the concepts that
numericals underlie their use
T-1:Chapter Control Charts Control Explain how control
Seventeen charts for variables charts are used to
R-2:Chapter Ten Control charts for monitor a process and
attributes along with the concepts that
numericals underlie their use
T-1:Chapter Acceptance plans Single Explain the
Seventeen double and sequential applicability of
plans computers in quality
Computers in quality control
control Quality control in How quality can be
services controlled in a service
environment
Week 10 Lecture 28 Supply Chain Management and e-
business(Supply Chain
Management, Purchasing,
Logistics, Warehousing,
Expediting, Benchmarking the
performance of materials
managers.)
Lecture 29 Supply Chain Management and e-
business(Supply Chain
Management, Purchasing,
Logistics, Warehousing,
Expediting, Benchmarking the
performance of materials
managers.)
Lecture 30 Supply Chain Management and e- T-1:Chapter Eleven
business(Third party Logistics
Management providers, e- business
and Supply Chain Management.)
T-1:Chapter Eleven OR-5 Purchasing Importance Outline and describe Case study Trucking
mission What purchasing the basic concepts On The Web
managers do purchasing used in supply chain Reference Operations
process buyers and their management Management by
duties make or buy Norman gaither pg no
analysis ethics in buying 441
Logistics Production
control Shipment to and
from factories innovation
in logistics
Warehousing
warehousing operations
methods of inventory
accounting contemporary
developments expediting
Benchmarking the
performance of materials
managers
T-1:Chapter Eleven OR-5 Purchasing Importance Outline and describe Case study Trucking
mission What purchasing the basic concepts On The Web
managers do purchasing used in supply chain Reference Operations
process buyers and their management Management by
duties make or buy Norman gaither pg no
analysis ethics in buying 441
Logistics Production
control Shipment to and
from factories innovation
in logistics
Warehousing
warehousing operations
methods of inventory
accounting contemporary
developments expediting
Benchmarking the
performance of materials
managers
Third party Logistics Explain some recent Case study Top Selling
Management providers e trends in supply chain Supply Chain
business and Supply management Management Software
Chain Management Reference Operations
Introduction Management by
Norman gaither pg no
442
Week 11 Lecture 31 Supply Chain Management and e-
business(Just In time and Lean
Manufacturing- Pre requisite for
JIT manufacturing.)
Supply Chain Management and e-
business(Elements of JIT
manufacturing, Benefits, JIT in
service companies.)
Lecture 32 Production Planning(Aggregate
planning, Master planning
scheduling)
Lecture 33 Production Planning(Types of
Production Planning and Control.)
Week 12 Lecture 34 Production Planning
(Manufacturing Operations
Scheduling- Scheduling process
focused manufacturing.)
Production Planning(Scheduling
product focused manufacturing,
Computerized Scheduling
Systems.)
T-1:Chapter Twelve Just In time and Lean Understanding the JIT Case study JIT
Manufacturing Pre and Lean Purchasing at
requisite for JIT manufacturing concept Waterville TG Inc
manufacturing List and briefly Reference Operations
describe the building Management by
blocks of JIT Norman gaither pg no
477
T-1:Chapter Twelve Elements of JIT Outline the Case study Maturing
manufacturing Benefits considerations JIT Implementation At
of JIT JIT important in converting Amadas
manufacturingJIT in a traditional mode of Reference Operations
service companies operation into a JIT Management by
system Norman gaither pg no
483
T-1:Chapter Thirteen Aggregate planning Explain what aggregate
Aggregate demand planning and MPS is
dimensions of production and how it is useful
capacity sources of
medium range
production capacity
some traditional
aggregate plans criteria
for selecting aggregate
plans mathematical
models for aggregate
planning
Master planning
schedulin Objectives
Time fences in MPS
T-1:Chapter Thirteen Types of Production Briefly explain what
Planning and Control different types of
Pond draining system producion planning and
Push system pull control systems can be
systems focusing on applied across
bottlenecks manufacturing
organizations
T-1:Chapter Sixteen Scheduling Scheduling Outline the different Case study Input
process focused methods used in Output Control At
manufacturing Shop scheduling a process Boeing
floor planning and focused manufacturing Reference Operations
control order sequencing organizations Management by
problems assignment Norman gaither pg no
problems 628
T-1:Chapter Sixteen Scheduling product Outline the different
focused manufacturing methods used in
Batch schedulingdelivery scheduling a product
schedules focused manufacturing
Computerized organizations
Scheduling Systems
Week 12 Lecture 35 Inventory Management(Opposing T-1:Chapter Opposing views of Define the term Case study Setting
views of inventories, nature of Fourteen inventories Why we inventory list the major Inventory Policies At
inventories.) want to hold reasons for for holding AIRCO Division
inventoriesWhy we do inventories Reference Operations
not hold inventories Management by
Nature of inventories Norman gaither pg no
536
Lecture 36 Inventory Management(Fixed T-1:Chapter Fixed order quantity Describe the Fixed
order quantity systems.) Fourteen systemsDetermining order quantity model
R-2:Chapter Twelve order quantities and solve the typical
Determining order points problems
along with
numericalsEOQ and
EPQ
Inventory Management(Fixed T-1:Chapter Fixed order period Describe the Fixed
order period systems.) Fourteen systems Concepts and order periodmodel and
R-2:Chapter Twelve numericals solve the typical
problems
Week 13 Lecture 37 Inventory Management(Other T-1:Chapter Other inventory models Understanding the
inventory models, some realities of Fourteen Hybrid inventory model contemporary inventory
inventory planning.) Single period invnetory models and dynamics
model of inventory planning
some realities of
inventory planning ABC
classification Vendor
managed inventory EOQ
and uncertainity
Dynamics and other
factors affecting
inventory planning
Lecture 38 Maintenance management(Repair T-1:Chapter Repair programs Repair Understanding the Case study Total
programs, PM programs, Machine Nineteen crews standby machines concept of Maintenance Productive
reliability, Secondary Maintenance repair shops breakdown management Maintenance At Asten
department.) triggers repairs and Inc
corrective actions early
parts replacement
policies letting workers
repair their own
machines
Machine reliability
Secondary Maintenance
department
Maintenance management(Trends T-1:Chapter Trends in Maintenance Outline the critical
in Maintenance , Maintenance Nineteen Maintenance issues in issues in Maintenance
issues in Service organizations) Service organization management
Week 13 Lecture 38 Employee productivity T-1:Chapter Introduction Define the term Case study Smarter
(Productivity and Human behavior, Eighteen Productivity and human productivity and and Better Trained
Designing worker’s job, Work behaviour explain why it is Employees
method analysis, Work Computing productivity important to Reference Operations
measurement.) with the helpf numericals organizations and to Management by
Factors that affect countries Norman gaither pg no
productivity 703
Lecture 39 Contemporary issues in operations R-2:Chapter Sixteen Lean services Understanding the
management(Lean system Lean retailing applicability of lean
methods.) Lean bankingHealthcare concepts Across service
Lean retailing at organizations
Blockbuster
Lean Consumption
Contemporary issues in operations R-2:Chapter Four Service blueprinting How Service
management(Service Blueprinting Introduction and Blueprinting guides in
and Service delivery process.) application designing a service
Designing and delivery process for an
developing new service organization
Contemporary issues in operations R-2:Chapter Eleven Role on Information Understandig the Case study Virtual
management(Role on Information Technology and e application of IT in Manufacturing At
Technology and e- commerce) commerce various spheres of Palm Inc
Operations Reference Operations
Management Management by Russel
and Taylor pg no 436

SPILL OVER
Week 14 Lecture 40 T-1:Chapter ten Project Management Outline the controlling
Project planning and techniques used in
Control Techniques managing projects
Lecture 41 T-1:Chapter fifteen Material Requirement Explain the concepts
Planning and issues involved in
MRP
Lecture 42 T-1:Chapter fifteen Capacity Requirement Briefly explain the
Planning basics of CRP

Scheme for CA:

Component Frequency Out Of Each Marks Total Marks
Quiz,Test,Case study 2 3 10 20

Total :- 10 20

Details of Academic Task(s)

 AT No. Objective Topic of the Academic Task Nature of Academic Task Evaluation Mode Allottment /
(group/individuals/field submission Week
work
Quiz,Test,Case To make students Case Presentation and Analysis to be done in groups of 3 to 4 Group Presentation 8 1 / 15
study 1 understand the students. Preferably to be taken in Tutorials . Cases are Marks , Written
concepts taught by mentioned in Tutorial Plan . More cases can be referred from the Analysis of approx
knowing their Case Map of Stevensons Book given at the Harvard Educator 2000 words 7
application in Website. One Group to be covered per week . marks , Viva during
Business or after the
Organisations in Presentation 5
real life Marks
Quiz,Test,Case To enable students Quiz to be taken in the sixth week covering all the topics covered Individual Quiz will consist of 9 / 11
study 3 to grasp the basic prior to it . 35 Questions .
concepts from the Maximum marks
textbook. will be 30 and time
to attempt will be
30 mins
Quiz,Test,Case Developing the Test of Numerical problems on Control Charts and Inventory Individual Max Marks 30 and 3/6
study 2 Ability to solve Control Problems. Six Problems of Five Marks each .Three from Time allowed 45
Quantitative Control Charts and three from Inventory Control. minutes
Problems.

Plan for Tutorial: (Please do not use these time slots for syllabus coverage)
Tutorial No. Lecture Topic Type of pedagogical tool(s) planned
(case analysis,problem solving test,role play,business game etc)

Tutorial 1 Latour, Almar. Nokia Handles Supply Shock with Case analysis
Aplomb as Ericsson of Sweden Gets Burned. The Wall
Street Journal. Dow Jones & Company, Inc., 2001.
Tutorial 2 The four things that a service Business must get right Case analysis
HBR Article
Tutorial 3 Numericals Problems of Reliability and Productivity Problem solving
Tutorial 4 National Cranberry Cooperative HBS Case analysis
#688122. From Case Map
Describes the continuous flow process used to
process cranberries into juice and/or sauce.
Requires student to analyze process flows to
determine where the bottlenecks are and to decide
how, and whether, to expand capacity
Tutorial 5 John Crane UK Ltd Case Case analysis
Tutorial 6 Quiz of 25 Questions and 30 Mins Duration . Max Test
marks 30
Tutorial 7 To Move or not to Move . Cathay Pacific Airways Case analysis
After Mid-Term
Tutorial 8 Note on Quality: The Views of Deming, Juran, and Case analysis
Crosby
Tutorial 9 Process Control at Polaroid , HBS, #693047 Case analysis
Tutorial 10 LL Bean Item Forecasting and Inventory Management Case analysis
Tutorial 11 Barilla SpA Italy Case analysis
Tutorial 12 Johson Control Automotive Systems Case analysis
Tutorial 13 Numericals on Inventory Control Problem solving