Kinns Medical Assistant Chapter 1 Study

Guide
Terms in this set (20)

Critical thinking

The constant practice of considering all aspects of a situation when deciding what to believe or what to
do

Empathy

Sensitivity to the individual needs and reactions of patients

Learning style

THE WAY an individual PERCEIVE AND PROCESS information to learn new material

Perceiving

How an individual LOOKS at an information and sees it as real

Processing

How an individual INTERNALIZES new information and makes it his or her own

Professional behaviors

Actions that identify the medical assistant as a member of a healthcare profession, including being
DEPENDABLE, RESPECTFUL, POSITIVE ATTITUDE, TEAM MEMBER

Reflection

The process of CONSIDERING new information and internalizing it to create new ways of examining
imformation

Concrete perceiver's

Learn information through direct experience.

Learn by "doing".

Rely on detailed information

Abstract perceiver's

Learn by observation.

Analyze new materials as ideas.

Require thought to process

What is the first step to learning new material?

Determining how you PERCEIVE the information

Active processors

Jump in and do things immediately.

Do not mind taking risk to get desired results.

Hands-on

Reflective processors

Think of information before they internalize it.

Observe and think

What is the second step in learning new material?

Information processing, which is the way learners internalize the new information and make it their own
Who created the Learning Style Inventory?

David Kolb of Case Western Reserve University

Stage one

Concrete reflective: personal connection to content.

Rather watch then do.

Sensitivity, brainstorm.

Study groups.

Consider POV.

plan before action

Stage two

Abstract reflective: eager to learn.

Relate to personal life.

Learn facts.

Organize, logical presentations.

Enjoy lectures.

Dislike group work.

Stage three

Abstract active: learn technique.

Practice what is learning.

Lack focus.

Hands-on.

Work alone/small groups

Stage four

Concrete active: relate to new material.

Leadership skills.

Teach others.

Enjoy groups

Assertive communication

Reasonable, rational

Passive

Hurt when taken advantage of (angry outburst from built up stress)

Aggressive

Take advantage of people. Act superior and hurt people to get what they want

Nonaggressive body language

Eyes down, shift weight, whines, "maybe, I guess". "Would you mind if..."

Aggressive body language

Raise voice, learn forward, point finger.

"Do it or else?" "You better...!"

Process of critical thinking

1. Sort out conflicting information.

2. Weigh knowledge about information.

3. Ignore or let go of personal bias.

4. Decide of reasonable belief

Competency- based education and the
medical assistant student
Competencies

Mastery of the knowledge, skills, and behaviors that are expected of the entry-level medical assistant

Critical thinking

The constant practice of considering all aspects of a situation when deciding what to believe or what to
do

Empathy

sensitivity to the individual needs and reactions of patients

Learning Style

the way an individual perceives and processes information to learn new material

Mnemonic

a learning device (image, rhyme, or figure of speech) that a person uses to help him or her remember
information

Perceiving

how an individual looks at information and sees it as real

Processing

how an individual internalizes new information and makes it his or her own

Reflection

the process of thinking about new information so as to create new ways of learning

Stressor
an event, activity, condition, or other stimulus that causes stress

2 Main Accreditation

CAAHEP-(we are accredited by them)

ABHES

Adult Learners and

Competency-Based Education

Competency-based education is ideal for adult learners who are attempting to understand new
information and achieve new skills

Adult students learn material at different rates

Instructors can design laboratory activities that meet all students' needs

Portfolios

A comprehensive portfolio can be used to create an interview portfolio tailored to prove your
competency in the skills outlined in a specific job description

Items that can be featured in a portfolio include:

Samples of projects completed

Samples of key procedural checklists

Copies of awards

Copies of certifications

Letters of recommendation

Who You Are as a Learner:

How Do You Learn Best?

First, you must perceive the information (watch, observe, and reflect)

Then, you process the information (jump in and start doing)

Four Stages of Learning

Style Inventory by Kolb
Stage I learners: Concrete reflective style (these students want to know the purpose of the information
and have a personal connection to the content)

Stage II Learners: Abstract Reflective (eager to learn just for the sheer pleasure of learning)

Stage III learners: Abstract Active Style ( want to experiment and test information they are learning)

Stage IV Learners: Concrete Active Style (concerned about how they can use what they learn to make a
difference in their lives)

Adaptive coping mechanisms

Strategies used to reduce stress (time management)

Learning new skills to manage the problem

Practice relaxation techniques

Use positive self-talk

Nonadaptive coping mechanisms

May actually increase stress (procrastination)

Relying on drugs and alcohol

Doing everything you can to avoid the stressful situation

Time Management

Determine your purpose

Identify your main concern (Plan time, guard time, and discover time)

Be organized (Record time; optimal time)

Stop procrastinating (Make the work meaningful; prioritize; ask for help)

Remember you!

Study Skills: Tricks for

Becoming a Successful Student

Organize information into recognizable groups so that the brain can find it easily

Create an association with something you already know

Be physically active while learning

Create songs or word associations (or a mnemonic device)

Teach the information to someone else

Test-Taking Strategies:
Taking Charge of Your Success

Go into a test adequately prepared

Use time management skills

Read directions carefully

If possible, begin with shortest/easiest questions

Critical thinking involves:

A crucial step in critical thinking is evaluating the results of your learning

Sorting out conflicting information

Weighing your knowledge about that information

Ignoring or letting go of personal biases

Deciding on a reasonable belief or action

Problem Solving
and Conflict Management

The first step is to identify the central issue

Then, determine whether it is worth the effort to resolve it

Brainstorm solutions

Implement chosen solution

Evaluate outcome

Follow chain of command to reach a reasonable resolution to the conflict

Resolve in private

Use open, honest communication

Assertive communication is key

Follow up on course of action

Passive communication

Consistently protect the interests of another person over your own

Keeps eyes downcast

Shifts his or her weight when talking

Has a slumped posture or wrings the hands

Whines or uses hesitant tone of voice

Uses phrases like...I quess or I wonder if you'd mind

Aggressive communication

Demand that your interests/needs are met at the expense of another

Raises voice; sounds arrogant

May use phrases like:

"You'd better...."

"If you don't watch out...."

"Do it or else."

"You should do it this way."

Assertive communication

Attempt to defend both your rights and those of the other individual in the conflict

Allows you to express your feelings and thoughts honestly; enables you to stand up for yourself without
making an emotional scene

A behavior that must be learned

Use "I" messages along with assertive body language, such as eye contact