និយត

័ ករទ ូរគមនាគមន៍កមពុជា
TELECOMMUNICATION REGULATOR OF CAMBODIA

Consumer concerning on
QoS, Mobile Charing & International
incoming call
 Int’
QoS Charging incoming Discussion
call
Existing Services in City
Congestion and low in quality at
some parts of the city, esp. Borey
and new development plot.

Services in Rural Area

Operators should plan to extend
the services to the remote area,
using USO fund
QUALITY OF SERVICES
Latest Drive Test
Our team doing random check
and found out that some area are
meet the requirement in minimal
value.
Rollout Network
Submit your Rollout planning
as requested by TRC.
3G Network Coverage & Quality (Chbarmorn, Kampong
Speu)

RSCP ≥ -95dbm Ec/No ≥ -14db

Call Setup Successful Rate
 Packages
Operators have so many promotion
and package

Subsrciption
Any plan, promotion & VAS have
their subscribe & unsubscribe code,
but some have no

CHARCHING
User confusion
Sometimes, user confuse to
subscribe so many plans and have
no way out. It leads to over charging
and complaint
Solutions
- Raising awareness to your consumer
- TRC proposes to use 1200 code for
default reset

Operators Services
Package Add on VAS
Smart 07 07 41
Cellcard 07 05 24
Metfone 05 09 15
 Complain from Facebook ( Sep2019-Jan 2020 )
70

60
60

50 47

40 38
36
32

30

19
20

10

1 1 0 0 0 0
0
Slow Internet Speed and Service Charging Money Auto Renewable Other

Cellcard Smart Metfone other

c
International Incoming Call
 International

Gate Gate TC
way way VTC

Cambodia

User afraid of Losing: Scam filter & checking scenario at

• contacts, • Gateway
• Password • Individual operator
• bank account
Reminding on QoS semester report
Discussion
Click to edit title

ស ូម​អរគុណ…!