Ticket Report

12/3/20 8:02 am

Total Tickets : 4

Ticket : 6847
Ticket Info
Report Date 10/3/20 11:22 am
Due Date 23/3/20 2:52 pm
Creator Osafo Sam
Company Ministry of Education
Location Enmore Primary School, ECD
Tech Alec Persaud (Customer Premises - Level 2)
Priority Low
Status Open
Request Type Incidents > Internet > LTE
Subject No internet connection
Request Detail It was reported that the school is without internet for the past week.
Notes
11/3/20 8:28 am Osafo Sam Contact: Ruth 609-2113 0 mins
Total 0 mins

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 Ticket : 6860
Ticket Info
Report Date 11/3/20 2:20 pm
Due Date 25/3/20 9:20 am
Creator Osafo Sam
Company Ministry of Agriculture
Location NAREI, Agriculture Road, ECD
Tech Alec Persaud (Customer Premises - Level 2)
Priority Low
Status Open
Request Type Incidents > Internet > LTE
Subject Slow speeds
Request Detail Ravi called and state that the internet is very slow for all location that has service. Restart and Iperf was done and found
high latency and was unable to be fully completed.

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 Ticket : 6859
Ticket Info
Report Date 11/3/20 2:18 pm
Due Date 25/3/20 9:18 am
Creator Osafo Sam
Company Guyana National Aquatic centre
Location National Aquatic Centre, Railway Embankment Georgetown
Tech Alec Persaud (Customer Premises - Level 2)
Priority Low
Status Open
Request Type Incidents > Internet > LTE
Request Detail Tech visited previously because device became loose. Mr. Seelall called stating they're not getting any wireless signal.
Need CP to check on the device status to know why this is occurring.

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 Ticket : 6857
Ticket Info
Report Date 11/3/20 11:29 am
Due Date 24/3/20 2:59 pm
Creator Osafo Sam
Company Ministry of Education
Location Beterverwagting Primary School, ECD
Tech Alec Persaud (Customer Premises - Level 2)
Priority Low
Status Open
Request Type Incidents > Internet > LTE
Subject Intermittent connection
Request Detail Mr Austin called, he stated the service is very intermittent.
Contact 685-5237

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