Ticket Report

10/3/20 9:05 am

Total Tickets : 4

Ticket : 6809
Ticket Info
Report Date 28/2/20 9:40 am
Due Date 12/3/20 1:10 pm
Creator Kevin Henry
Company National Library
Location National Library, Church Street, Georgetown
Tech Alec Persaud (Customer Premises - Level 2)
Priority Low
Status Open
Request Type Incidents > Internet > PIAPS
Subject Intermittent Service w/ No Captive Portal loading
Request Detail NOC received call from Network Admin, Michael Francois (6413024| 6946464) from National Library CE (10.7.5.34) is
experiencing intermittent internet service for the past 3 weeks along with no captive portal page loading .
Notes
28/2/20 10:44 pm Riyad Sattaur Verified users connected via Encapto Portal. 0 mins
Please have a technician verify captive portal access on BOTH access points located there.
Total 0 mins

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 Ticket : 6802
Ticket Info
Report Date 27/2/20 11:03 am
Due Date 11/3/20 2:33 pm
Creator Kevin Henry
Company Ministry of Education
Location North Ruimveldt Multilateral Secondary School, Nelson Mandela Avenue, Georgetown
Tech Alec Persaud (Customer Premises - Level 2)
Priority Low
Status Open
Request Type Incidents > Internet > LTE
Subject No Internet Traffic Router issues
Request Detail Call from Ms Cusbert (2256821) with no service in pc classroom. Works was being done but net came offline.
Notes
27/2/20 11:18 am Kevin Henry Advised Ms Cusbert to contact NCERT MIS Rep. that configured Router device is not working . 0 mins
Expecting feedback before noon.
Total 0 mins

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 Ticket : 6660
Ticket Info
Report Date 4/2/20 1:27 pm
Due Date 18/2/20 8:27 am
Creator Keoma Grant
Company Ministry of Education
Location East Ruimveldt Secondary School, Avocado Place, Georgetown
Tech Alec Persaud (Customer Premises - Level 2)
Priority Low
Status Open
Request Type Incidents > Internet > LTE
Request Detail CPE to be repositioned.
Assets
No. Model Serial No. Location
LTEMDM860524030092215
Jaton Technology Limited JW0100 000215A162600419 East Ruimveldt Secondary School, Avocado
Place, Georgetown
USIM738050000000102
USIM USIM East Ruimveldt Secondary School, Avocado
Place, Georgetown
Notes
3/3/20 10:27 am Keoma Grant CPE is inside of the school's lab but still in line-of-sight of the Tower. Needs to be outside. 0 mins
Total 0 mins

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 Ticket : 6640
Ticket Info
Report Date 3/2/20 12:23 pm
Due Date 14/2/20 3:53 pm
Creator Keoma Grant
Location State Asset Recovery, Main Street
Tech Alec Persaud (Customer Premises - Level 2)
Priority Low
Status Open
Request Type Incidents > Internet > LTE
Request Detail Complained of intermittent connection.

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