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As the general population in the US continues to become more diverse, with ethnic Americans of African, Asian, and Hispanic
descent making up 25% of the population, the days of one-size-fits-all marketing are gone forever.
Today, marketers are much more aware of the significant opportunity that the varying demographic groups present. What's
more, they realize that they can no longer afford to neglect the combined buying power of ethnic Americans who, according to
estimates, make up $1.3 trillion, or 18.5%, of all US buying (www.americanmulticultural.com). To appeal to these highly
lucrative and diverse audiences, marketers are abandoning traditional mass-marketing practices in favor of laser-focused,
Multicultural marketing is defined as targeting and communicating to ethnic segments based on their own cultural framework.
The opportunity cost of not creating a multicultural marketing strategy can translate into staggering losses for businesses,
through the misinterpretation of marketing messages, the loss or damage to the brand image or, worse, the risk of customer
Given that the ethnic diversity in the US is far more reflective of a global landscape, it is even more imperative for marketers to
fully understand cultural differences, language treatments and purchase-drivers and to integrate those variations into their
While it has always been second nature for marketers to leverage surveys to quantify everything from general product interest
to pricing and packaging, these surveys are even more valuable in creating and supporting multicultural marketing efforts.
Before engaging in your own initiative, be sure that you understand the following issues—and ensure that you leverage this
Multicultural marketing is no different from other marketing in that marketers must research, plan, develop and execute their
campaigns based on feedback from their various audiences. After all, what may be appealing to one culture might have the
opposite effect on another. To avoid alienating customers, marketers are now applying Web survey technology to pre-test
everything from overall messaging to creative layout in order to appeal to a variety of audiences.
However, language is just one part of the overall communication process. To facilitate cultural adaptations, the savvy marketer
starts with awareness and understanding—something that can be easily achieved by surveying and pre-testing assumptions to
These variables could include something as simple as using multicultural faces in your campaign photography in order to
increase the rapport between your organization and your audience, or adjusting color preferences and graphic presentation
forms to increase the effectiveness of your Web site presentation. To achieve a competitive edge in campaigns, marketers
must understand the cultural differences and lifestyle characteristics of Latino versus Asian versus African, and so on.
Another lifestyle variable that marketers must also consider is timing, particularly because holidays vary according to both
country and culture. Targeting a campaign around a holiday often requires timing adjustments. For example, Mother's Day is
observed on a different day in Latin American countries than in the US. While some US-based Latinos have adopted the local
date, others have not. To meet the needs of various Latino audiences, savvy multicultural marketers may choose to spread the
campaign over a longer period to cover the date range based on the preferences identified in their survey research.
Finally, variables such as language can affect the market research process itself. For instance, when Leica Surveying and
Engineering (a global provider of high-end surveying and measurement equipment) sought to gather competitive intelligence in
its industry, it initially deployed surveys only in English, because the company's business was typically conducted in English,
However, the response rate was dismal, even though the sample comprised individuals who had an affinity with the company.
Closer review showed that the in-country sales representatives conducted business in their native languages. Consequently,
the company redeployed the survey in various languages, such as Spanish and German, and the response rate doubled almost
overnight.
Certain brand names or taglines have completely different meanings when translated into various languages. For instance, the
Dairy Association's huge success with the campaign titled "Got Milk?" prompted them to expand their advertising efforts to
Mexico. Unfortunately, it soon realized that the translated version of the popular slogan said "Are you lactating?"
Alternatively, the absence of language can also be the barrier. For example, when a major consumer packaged goods
manufacturer started selling baby food in Africa, the company decided to use the same packaging as in the US, with a smiling
baby on the label. Later, they learned that in Africa, because many consumers are unable to read English, companies routinely
So before inadvertently insulting or alienating people due to innocent, yet damaging, language errors—be mindful of some
basic rules and use surveys to validate messages and language prior to execution:
1. Conduct local background research for each market and for every language that you plan to target. After all,
one Spanish-speaking country will have words and interpretations that are different from another. For example, Portuguese in
Brazil is different from the Portuguese in Portugal, and Parisian French is different from the French of Belgium, Switzerland and
Quebec. The language differences are even further exacerbated when working with the languages of the Middle East, Africa,
2. Never underestimate the importance of translation. At a minimum, marketers must ensure that their translations
are done by translation experts who understand how to write marketing copy. It is no longer enough to use a native-speaker,
journalist or other professional writer. Today, the translator should be a trained copywriter as well. Before executing a campaign
3. Test, test and test again. Before spending time, money and resources, make sure that both you and your customer
are in synch. It is better to leverage surveys and measure the effectiveness of your efforts prior to launching a major campaign.
Not only will this maximize your efforts and save money but also, and more importantly, it might preserve your brand from a
multicultural misstep.
Appeal to my instincts
One of the most common mistakes of multicultural marketing is to assume that a specific call to action will appeal to all targets.
With online surveys, marketers are able to identify how one culture might respond stronger to a certain offer or value
proposition, while another may be more motivated to buy based on manufacturer's reputation or product feature-set.
Sometimes you learn this by accident. For instance, a global manufacturer of GIS and mapping equipment wanted to survey
customers and prospects to find out how it stacked up against competitors. As a part of this questionnaire, it wanted to ensure
that specific demographics such as country of residence were included, in order to track survey response rates. As a result,
and because researchers are curious by nature, they performed a subsequent segmentation analysis that found stark
differences in preferences for product features across geographic regions (e.g., respondents from Asia and the Pacific Rim
were much more likely to think depth of features was important in making purchase decisions, whereas their European
Another consideration for marketers is whether to incorporate humor into the marketing message. The appropriate and effective
use of humor is a particular challenge in multicultural marketing, because what might be considered hysterical in one culture
could be deeply offensive in another. However, remember one simple principle, and you are likely to avoid the pitfalls of
When marketers attempt a one-size-fits-all approach, they fail. Multicultural marketers know that they need to talk the talk and
For instance, the United Nations Federal Credit Union (UNFCU), which traditionally conducts surveys mostly by mail, decided
to leverage the Web. It realized that as a result of the various distribution mechanisms, it needed to statistically weight the data
to correct for a potential response bias from checking-account users. To avoid this potential bias, it used a respondent
authentication filter that enabled it to discover that members outside the US were significantly more likely than their US
counterparts to respond to the Web-based survey. Without this insight, the research results would have been biased, potentially
By leveraging the global reach of Web surveys, marketers can identify key drivers that exist in various cultures and grow their
business by appealing to discrete segments and unique audiences. With a little bit of knowledge and know-how, marketers can
create extremely effective messages that resonate on a personal level with each consumer
Social class
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Social class (or simply "class") is a set of concepts in the social sciences and political theory
centered around models of social stratification in which people are grouped into a set of
hierarchical social categories.[1]
Class is an essential object of analysis for sociologists, political scientists, economists,
anthropologists and social historians. However, there is not a consensus on the best definition
of the term "class", and the term has different contextual meanings. In common parlance, the
term "social class," is usually synonymous with "socio-economic class," defined as: "people
having the same social, economic, or educational status," e.g., "the working class"; "an
emerging professional class."[2]
Contents
[hide]
1 Etymology
2 Theoretical models
o 2.1 Marxist
o 2.2 Weberian
o 2.3 The common three-stratum
model
2.3.1 Upper class
2.3.2 Middle class
2.3.3 Lower class
3 Consequences of class position
o 3.1 Education
o 3.2 Health and nutrition
o 3.3 Employment
o 3.4 Police and the courts
4 Class conflict
5 Classless societies
6 Relationship between race and class
7 See also
o 7.1 Class by region or historical
period
8 References
9 Further reading
[edit] Etymology
The term "class" is etymologically derived from the Latin classis, which was used by census
takers to categorize citizens by wealth, in order to determine military service obligations.[3]
In the late 19th century, the term "class" began to replace hereditary classifications (such as
estates, rank, and orders) as the primary means of organizing society into hierarchical
divisions. This corresponded to a general decrease in significance ascribed to hereditary
characteristics, and increase in the significance of wealth and income as indicators of position
in the social hierarchy.[4][5]
"[Classes are] large groups of people differing from each other by the place they occupy in a historically
determined system of social production, by their relation (in most cases fixed and formulated in law) to the
means of production, by their role in the social organization of labor, and, consequently, by the dimensions
of the share of social wealth of which they dispose and the mode of acquiring it."
Vladimir Lenin, A Great Beginning - June, 1919
In Marxist theory, the capitalist stage of production consists of two main classes: the
bourgeoisie, the capitalists who own the means of production, and the much larger proletariat
(or 'working class') who must sell their own labour power (See also: wage labour). This is the
fundamental economic structure of work and property (See also: wage labour), a state of
inequality that is normalised and reproduced through cultural ideology.
Marxists explain the history of "civilized" societies in terms of a war of classes between those
who control production and those who produce the goods or services in society. In the
Marxist view of capitalism, this is a conflict between capitalists (bourgeoisie) and wage-
workers (the proletariat). For Marxists, class antagonism is rooted in the situation that control
over social production necessarily entails control over the class which produces goods—in
capitalism this is the exploitation of workers by the bourgeoisie.[citation needed]
Marx himself argued that it was the goal of the proletariat itself to displace the capitalist
system with socialism, changing the social relationships underpinning the class system and
then developing into a future communist society in which: "..the free development of each is
the condition for the free development of all." (Communist Manifesto) This would mark the
beginning of a classless society in which human needs rather than profit would be motive for
production. In a society with democratic control and production for use, there would be no
class, no state and no need for money.[citation needed]
[edit] Weberian
Main article: Three-component theory of stratification
Max Weber formulated a three-component theory of stratification, that saw political power as
an interplay between "class", "status" and "group power". Weber believed that class position
was determined by a person's skills and education, rather than by their relationship to the
means of production. Both Marx and Weber agreed that social stratification was undesirable,
however where Marx believed that stratification would only disappear along with capitalism
and private property, Weber believed that the solution lay in providing "equal opportunity"
within a competitive, capitalist system.[11][12]
Weber derived many of his key concepts on social stratification by examining the social
structure of Germany. He noted that contrary to Marx's theories, stratification was based on
more than simply ownership of capital. Weber examined how many members of the
aristocracy lacked economic wealth yet had strong political power. Many wealthy families
lacked prestige and power, for example, because they were Jewish. Weber introduced three
independent factors that form his theory of stratification hierarchy; class, status, and
power[13]:
Class: A person's economic position in a society. Weber differs from Marx in that he does not
see this as the supreme factor in stratification. Weber noted how managers of corporations or
industries control firms they do not own; Marx would have placed such a person in the
proletariat.
Status: A person's prestige, social honor, or popularity in a society. Weber noted that
political power was not rooted in capital value solely, but also in one's individual status. Poets or
saints, for example, can possess immense influence on society with often little economic worth.
Power: A person's ability to get their way despite the resistance of others. For example,
individuals in state jobs, such as an employee of the Federal Bureau of Investigation, or a
member of the United States Congress, may hold little property or status but they still hold
immense power.
The upper class[14] is the social class composed of those who are wealthy, well-born, or both.
They usually wield the greatest political power. In some countries, wealth alone is sufficient
to allow entry into the upper class. In others, only people born into certain aristocratic
bloodlines are considered members of the upper class, and those who gain great wealth
through commercial activity are looked down upon as nouveau riche. The upper class is
generally contained within the wealthiest 1 or 2 percent of the population. Members of the
upper class are often born into it, and are distinguished by immense wealth which is passed
from generation to generation in the form of estates.[15] Sometimes members of the upper
class are called "the one percent".
The middle class are the most contested of the three categorizations, the broad group of
people in contemporary society who fall socio-economically between the lower class and
upper class.[16] One example of the contestation of this term is that In the United States
"middle class" is applied very broadly and includes people who would elsewhere be
considered lower class. Middle class workers are sometimes called "white-collar workers".
Theorists such as Ralf Dahrendorf have noted the tendency toward an enlarged middle class
in modern Western societies, particularly in relation to the necessity of an educated work
force in technological economies.[17] Perspectives concerning globalization and
neocolonialism, such as dependency theory, suggest this is due to the shift of low-level labour
to developing nations and the Third World.[18]
Lower class (occasionally described as working class) are those employed in low-paying
wage jobs with very little economic security.
The working class is sometimes separated into those who are employed but lacking financial
security, and an underclass—those who are long-term unemployed and/or homeless,
especially those receiving welfare from the state. The latter is analogous to the Marxist term
"lumpenproletariat".[14] Members of the working class are sometimes called blue-collar
workers.
For Marx, the history of class society was a history of class conflict. He pointed to the
successful rise of the bourgeoisie, and the necessity of revolutionary violence—a heightened
form of class conflict—in securing the bourgeoisie rights that supported the capitalist
economy.
Marx believed that the exploitation and poverty inherent in capitalism were a pre-existing
form of class conflict. Marx believed that wage labourers would need to revolt to bring about
a more equitable distribution of wealth and political power.[30][31]
Race and other large-scale groupings can also influence class standing. The association of
particular ethnic groups with class statuses is common in many societies. As a result of
conquest or internal ethnic differentiation, a ruling class is often ethnically homogenous and
particular races or ethnic groups in some societies are legally or customarily restricted to
occupying particular class positions. Which ethnicities are considered as belonging to high or
low classes varies from society to society. In modern societies strict legal links between
ethnicity and class have been drawn, such as in apartheid, the caste system in Africa, and in
the position of the Burakumin in Japanese society.[citation needed]
Social stratification
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Contents
[hide]
1 Sociological overview
o 1.1 Karl Marx
o 1.2 Max Weber
2 Anthropological overview
o 2.1 Kinship-orientation
3 Social impact
4 Three characteristics of stratified
systems
5 See also
6 References
7 External links
In Marxist theory, the capitalist mode of production consists of two main economic parts: the
substructure and the Superstructure. The base comprehends the relations of production —
employer-employee work conditions, the technical division of labour, and property relations
— into which people enter to produce the necessities and amenities of life. In the capitalist
system, the ruling classes own the means of production, which essentially includes the
working class itself as they only have their own labour power ('wage labour') to offer in order
to survive. These relations fundamentally determine the ideas and philosophies of a society,
constituting the superstructure. A temporary status quo is achieved by various methods of
social control employed, consciously or unconsciously, by the bourgeoisie in the course of
various aspects of social life. Through the ideology of the ruling class, false consciousness is
promoted both through ostensibly political and non-political institutions, but also through the
arts and other elements of culture. Marx believed the capitalist mode would eventually give
way, through its own internal conflict, to revolutionary consciousness and the development of
egalitarian communist society.
According to Marvin Harris[4] and Tim Ingold,[5] Lewis Henry Morgan's accounts of
egalitarian hunter-gatherers formed part of Karl Marx and Engels's inspiration for
communism. Morgan spoke of a situation in which people living in the same community
pooled their efforts and shared the rewards of those efforts fairly equally. He called this
"communism in living." But when Marx expanded on these ideas, he still emphasized an
economically oriented culture, with property defining the fundamental relationships between
people.[6] Yet, issues of ownership and property are arguably less emphasized in hunter-
gatherer societies.[7] This, combined with the very different social and economic situations of
hunter-gatherers may account for many of the difficulties encountered when implementing
communism in industrialized states. As Ingold points out: "The notion of communism,
removed from the context of domesticity and harnessed to support a project of social
engineering for large-scale, industrialized states with populations of millions, eventually
came to mean something quite different from what Morgan had intended: namely, a principle
of redistribution that would override all ties of a personal or familial nature, and cancel out
their effects."[5]
[edit] Max Weber
Main articles: Three-component theory of stratification and Tripartite classification of authority
Max Weber was strongly influenced by Marx's ideas, but rejected the possibility of effective
communism, arguing that it would require an even greater level of detrimental social control
and bureaucratization than capitalist society. Moreover, Weber criticized the dialectical
presumption of proletariat revolt, believing it to be unlikely.[8] Instead, he developed the
three-component theory of stratification and the concept of life chances. Weber supposed
there were more class divisions than Marx suggested, taking different concepts from both
functionalist and Marxist theories to create his own system. He emphasized the difference
between class, status, and power, and treated these as separate but related sources of power,
each with different effects on social action. Working at half a century later than Marx, Weber
claimed there to be in fact four main classes: the upper class, the white collar workers, the
petite bourgeoisie, and the manual working class. Weber's theory more-closely resembles
modern Western class structures, although economic status does not seem to depend strictly
on earnings in the way Weber envisioned.
Weber derived many of his key concepts on social stratification by examining the social
structure of Germany. He noted that contrary to Marx's theories, stratification was based on
more than simply ownership of capital. Weber examined how many members of the
aristocracy lacked economic wealth yet had strong political power. Many wealthy families
lacked prestige and power, for example, because they were Jewish. Weber introduced three
independent factors that form his theory of stratification hierarchy; class, status, and power:
Class: A person's economic position in a society. Weber differs from Marx in that he does not
see this as the supreme factor in stratification. Weber noted how managers of corporations or
industries control firms they do not own; Marx would have placed such a person in the
proletariat.
Status: A person's prestige, social honor, or popularity in a society. Weber noted that
political power was not rooted in capital value solely, but also in one's individual status. Poets or
saints, for example, can possess immense influence on society with often little economic worth.
Power: A person's ability to get their way despite the resistance of others. For example,
individuals in state jobs, such as an employee of the Federal Bureau of Investigation, or a
member of the United States Congress, may hold little property or status but they still hold
immense power.[9]
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Anthropologists have found that social stratification is not the standard among all societies.
John Gowdy writes, "Assumptions about human behaviour that members of market societies
believe to be universal, that humans are naturally competitive and acquisitive, and that social
stratification is natural, do not apply to many hunter-gatherer peoples."[10] Non-stratified
egalitarian or acephalous ("headless") societies exist which have little or no concept of social
hierarchy, political or economic status, class, or even permanent leadership.
[edit] Kinship-orientation
Anthropologists identify egalitarian cultures as "kinship-oriented," because they appear to
value social harmony more than wealth or status. These cultures are contrasted with
economically oriented cultures (including states) in which status and material wealth are
prized, and stratification, competition, and conflict are common. Kinship-oriented cultures
actively work to prevent social hierarchies from developing because they believe that such
stratification could lead to conflict and instability.[citation needed] Reciprocal altruism is one
process by which this is accomplished.
A good example is given by Richard Borshay Lee in his account of the Khoisan, who practice
"insulting the meat." Whenever a hunter makes a kill, he is ceaselessly teased and ridiculed
(in a friendly, joking fashion) to prevent him from becoming too proud or egotistical. The
meat itself is then distributed evenly among the entire social group, rather than kept by the
hunter. The level of teasing is proportional to the size of the kill. Lee found this out when he
purchased an entire cow as a gift for the group he was living with, and was teased for weeks
afterward about it (since obtaining that much meat could be interpreted as showing off).[11]
Another example is the Indigenous Australians of Groote Eylandt and Bickerton Island, off
the coast of Arnhem Land, who have arranged their entire society, spirituality, and economy
around a kind of gift economy called renunciation. According to David H. Turner, in this
arrangement, every person is expected to give everything of any resource they have to any
other person who needs or lacks it at the time. This has the benefit of largely eliminating
social problems like theft and relative poverty. However, misunderstandings obviously arise
when attempting to reconcile Aboriginal renunciative economics with the
competition/scarcity-oriented economics introduced to Australia by Anglo-European
colonists.[12] See also the Original affluent society.
Example: The way we rank people differently by race, gender, and social class
2. People's life experiences and opportunities depend on their social category. This
characteristic can be changed by the amount of work a person can put into their interests.[14]
Example: The greater advantage had by the son or daughter of a king to have a successful
life than the son or daughter of a minimum-wage factory worker, because the king has a greater
amount of resources than the factory worker — The use of resources can influence others.
3. The ranks of different social categories change slowly over time. This has occurred
frequently in the United States ever since the American revolution. The U.S. constitution has
been altered several times to specify rights for everyone.[14]
Examples:
o The Declaration of Independence: abolished the monarchy
o Article I, Section 9 of U.S. Constitution - "No Title of Nobility shall be granted by the
United States" - abolished aristocracy
o Thirteenth Amendment: ended slavery in the United States
o Fourteenth Amendment: granted African-Americans citizenship in the United States
o Fifteenth Amendment: ended the denial of suffrage based on race
o Nineteenth Amendment: the United States government's recognition of women's
suffrage
o The Civil Rights Act of 1964: ended racial segregation in public places in the United
States — also extended the right to vote