Learning activity 3
Evidence: How can I help you?
Select an electronic device and explain the possible technical problems any
user can face, fill in the format. Then, make a three minutes video in which you
show the problem and explain its solution. There is an example in blue.
Technological device: Cell phone
Identify the Express the problem in a tag
problem question
Problem 1
Data storage can be a not use. For example audio
Data
nightmare, can’t it?
storage
The cell phone has no
signal, the coverage antenna
Problem 2
does not have any power
level
Problem 3 My phone redirects me to
websites automatically
Problem 4 The battery of my cell phone
has suddenly inflated, its
size has changed and the
phone does not turn on
A message appears on the
Problem 5
phone screen:
Without Service.
Describe the solution
Delete information you do
notes or photos you are not
going to use later.
Stay away from interference
such as tunnels, bridges, or
loudspeakers, if this does
not work, remove the battery
from the phone and SIM
card, and restart the device.
Your device may be being
attacked by viruses such as
malware or adware, be
careful when downloading
applications from the WEB,
we recommend installing a
recognized antivirus such as
avast or norton.
Probably the battery of your
cell has suffered damage by
overload or its useful life has
been reduced or finalized. If
you have access to another
similar battery, replace the
one that has faults, if it is not
possible, take the cell phone
to technical service
Try resetting the device, if
you are in an area with a
high probability of signal,
this may be because your
operator or the competent
authorities have blocked
 your mobile device, due to
current restrictions.

When you finish your work, send the files to your instructor through the
platform as follows:

1. Click the title of this evidence.

2. Click Examinar mi equipo and look for the files in your computer. Make
sure the files are attached.
3. Leave a comment for the instructor (optional).
4. Click Enviar.

Note: This evidence is an individual activity. Remember to check the learning

guide in order to know if you have done all the assigned activities, know how to
develop them and deliver them correctly.

Criterios de evaluación
Intercambia información formulando preguntas de confirmación para verificar
lo que se ha dicho, haciendo uso de la estructura gramatical requerida.